Mulberry Home Care Services

Unit 4 The Courtyard, 51 St Marys Road, Weybridge KT13 9PX
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9.9 56 Reviews
  • Mulberry Home Care Services, Weybridge
Mulberry Home Care Services delivers home care and personal care which is tailored to each person's unique requirements.

Established by a registered manager with over 33 years of experience in care and managing for domiciliary care companies including Home Instead Senior Care and Heritage Health Care, you can be sure that you're receiving the highest quality of care at all time.

Thanks to over 30 years of experience, Mulberry Home Care Services is able to offer a reliable and professional service to anyone who requires care but would feel more comfortable staying in their own home. They recognise the importance of building relationships with the people they care for. Therefore, they aim to provide a small team of home carers that have the skills and knowledge to meet these needs.
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Care Provided by Mulberry Home Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.50

Mulberry Home Care Services are competitive with our fees. Contact us for a free, no obligation needs assessment where costings will be discussed based on care requirements.


Costing are bespoke to the package you might need.
Please call the office for information.

These prices are only a guideline, please contact Mulberry Home Care Services to find out the exact price for your requirements.

Contact Mulberry Home Care Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Mulberry Home Care Services to get a personalised quote.

Good to Know

Owner

  • Mercedes McKay
  • Privately Owned

Person in Charge

  • Mercedes McKay (Manager)

Mulberry Home Care Services Reviews (56)

9.9

Mulberry Home Care Services has a Review Score of 9.9 (9.939) out of 10, based on 19 reviews in the last 2 years.
Over all time Mulberry Home Care Services has 56 reviews.

Overall Experience
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Date Published
  • 56
  • 5
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Reviewer Connection to Mulberry Home Care Services
  • 18
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Total of 56, showing 1-20
Review from Debbie P (Daughter of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Mulberry Care since July when my Mother's needs became too much for us to manage on our own. They have been supportive and accommodated all our requests and frequent changes to the days and times required. The carers are kind and caring with my Mum and we know that she is safe in
their care. We are really grateful that they were recommended to us and support us so well.
Reply from Sophia Hankin, Care Manager at Mulberry Home Care Services
Thank you for your lovely review. It is a pleasure to support mum.
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Review from Lorraine Y (Daughter of Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Mulberry Care Services was outstanding, first class in every respect. The care and professionalism they showed our Dad and our wider family was truly exceptional.
They were flexible, considerate, so friendly and made a difficult situation so much better.
I would highly, highly
recommend their services.
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Thank you for you kind words and wonderful review. I was our honor to support dad and also the family at a very difficult time and I am glad we were able to to ease the situation for you.
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Review from Sarah A (Daughter of Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a time where our world was shifting. Mulberry Care stepped in provided care and respect for our very proud father. They provided unlimited support also for my mother. They accommodated changes in care at a drop of a hat.
I cannot thank them enough. When looking for home care look no further than
Mulberry Care. From the bottom of my heart, thank you for everything.
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Many thanks for you wonderful review. I was our honor to support you all, through what was a difficult time.
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Review from G B (Daughter of Client) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used your services for our dad following a hospital admission and declining health. Both my parents were very reluctant for carers/ help however they really needed it. The way your staff helped, supported and cared was exceptional. Your can do attitude, kindness and compassion was so wonderful. It
felt quickly like friends of the family. We thank you so much for turning a very difficult and challenging time so much easier to bane.
Reply from Sophia Ayling, Care Manager at Mulberry Home Care Services
Thank you for your lovely review. It was a pleasure being able to support mum and dad.
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Review from Julie H (Daughter of Client) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team who cared for my dad were all so kind, supportive, patient and very sweet. Also Sophia and Laura were a massive support changing the rota to accommodate my fathers needs at very short notice. To witness the carers treating my dad so gently, so loving was so touching we can't praise them enough.
They treated him like their own family it was beautiful to see. Thank you.
Reply from Sophia Ayling, Care Manager at Mulberry Home Care Services
Thank you for your lovely review. It was a pleasure being able to support dad.
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Review from Sarah E (Niece of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mulberry helped care for my uncle during a stressful and rapid decline in health. Every single carer has been warm, kind, calm and respectful. They never rush, and always seem glad to be there. As needs changed, the care provision was responsive, even at short notice and the Mulberry carers worked well
alongside other agencies, including a live-in carer.
The carers and the managers have all supported me as well as my uncle, and I would have been lost without their help. I can't say thank you enough, and I would highly recommend this service.
Reply from Sophia Ayling, Care Manager at Mulberry Home Care Services
Thank you for your kind words. It was a pleasure to be able to support them both. Many Thanks
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Review from Richard K (Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of Mulberry Home Care since February 2025
The first point of contact was Sophia who came to see me did a site visit and I had a two hour thorough conversation with her very very professional
It's become apparent that Mulberry look after their staff extremely well and therefore
the staff look after their clients extremely well that is a very good business model to follow
I'm really cannot recommend them highly enough and in fact, I've recommended them to a couple of people in Weybridge
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Many thank for you lovely review. It is a pleasure to support you to remain in your own home.
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Review from Headley B (Husband of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mulberry has been caring for my wife for over three years. Initially, when she was mobile carers would come in three days each week but following a hospital admission fifteen months ago two carers have been visiting three times each day to deal with her personal needs.
They never failed to turn up
and on the odd occasion when late due to traffic conditions the office would phone to advise. The service they provided was excellent and whilst I was preparing meals, I could hear my wife laughing and joking with the carers. Even at the very end the carers were present to offer support.
With the help of Mulberry my wife was able to remain in our home and enjoy familiar surroundings which I know made an enormous difference to her wellbeing.
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Many thanks for your lovely review, it was our honor to support you and your wife so she was able to stay in her own home.
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Review from Katie F (Daughter-in-law of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the last 18 months the team at Mulberry have been 5* in supporting and caring for my 85 year old mother-in-law. They have delicately and empathically navigated the line between encouraging her to be independent, knowing when to hold back and when to offer support. Carers were also flexible and
happy to carry out whatever task was required, to help her feel less isolated whilst living alone.
Thoroughly recommend Mulberry as an experienced, competent and dedicated care provider - with good channels of communication. We will miss working with them.
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Dear Katie,Thank you for your lovely review, will will miss support MIL and wish her all the best on her new adventure.
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Review from Gillian T (Wife of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were both impressed with all the carers, who were extremely professional, caring and kind. Their personal attention to my husband was exemplary in every way. Timekeeping was always very good and the office always informed us of any problems. We would highly recommend Mulberry to anyone who requires
a competent, reliable and caring agency. 5-star ratings for all categories.
Reply from Sophia Hankin, Care Manager at Mulberry Home Care Services
Thank you for your kind words. It was a pleasure to be able to support your husband. Wishing you both all the best for the future and if you need anything please do give me a call.
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Review from R U (Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great experience. They really came through for me at the last minute (I have complex healthcare needs) and provided excellent service. Very transparent, helpful and able to understand and follow instructions well. Can't fault them.
Reply from Sophia Hankin, Care Manager at Mulberry Home Care Services
Thank you for your lovely words. It was a pleasure to be able to help!
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Review from M E (Son of Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have begun our journey with Mulberry in the last month. My mother is elderly and ill, and sometimes confused, but has refused to have the help she needs in the past. Her contact with people from Mulberry has been transformative, as she has liked and trusted them, enabling her to accept the care she
needs. As well as being caring and friendly to Mum, they have also been communicative and flexible with me as the relative organising everything, as we have adjusted and increased the help that Mum needs. I'm delighted with the service, the impact it has had on Mum, as well as the greater peace of mind I have, knowing that she is in good hands.
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Thank you for the wonderful review, your kind comments I will pass them onto the team. It is a great pleasure to support your Mum to remain in her own home.
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Review from K M (Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mulberry has been providing a very good carer to help my wife and me for a few months.
The carer ably drives us in our car for much-valued weekly outings and helps with our use of our mobility equipment, including frequently pushing one of us in a wheelchair on our visits to gardens, shops, medical
appointments etc. She also assists with several other chores such as shopping, charity shop and post office visits. Our carer is very kind, upbeat, and very quick in doing the many tasks she has to juggle for us! We really appreciate her caring and willing assistance. Mulberry has been very responsive to our needs and very clear and kind in their dealings with us.
Reply from Sophia Hankin, Care Manager at Mulberry Home Care Services
Thank you for your lovely review. I will pass on your kind words to the team.
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Review from E F (Daughter of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mulberry have been looking after my mum since July 2019, when she was diagnosed with Alzheimer’s. Their care and attention to supporting Mum in the way she prefers is so helpful to my sister and I. The management team are one of a kind and they always go above and beyond. Communication is clear and
regular. The care staff are amazing. Mum isn’t always the easiest to care for and they sometimes have to deal with her challenging moods but always ensure she is safe and happy. As she cannot work the phone anymore, they will help her to video call us when she wants to talk. I cannot thank them enough!
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Thank you for your lovely review. It is a privilege to support Mum to stay in her own home and live independently in her own home. I will share your review with the team.
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Review from Rebecca B (Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say Mulberry Care are absolutely amazing from the top down. I’ve never received care of this quality in the whole time I’ve received care. The management team are helpful and only a phone call away. The staff are vetted to the highest levels and maintain a level of excellent care and compassion
across the board. The staff have a range of skills that help with my needs and help me run my household and life. I feel that I’m cared for and I’m constantly regularly. I’m made to feel like part of the that works towards my goal and not a passive participant.
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
It is a joy to support you. I will pass your comments onto your team.
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Review from Rachel A (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Mulberry Home Care Services. Every single carer has been so kind, professional and respectful towards my elderly, disabled father and I feel completely at ease leaving him with them.
The management team are fantastic. They are always available and nothing is too much trouble.
Good
care is hard to find and I am very grateful to Mulberry for the wonderful service they provide.
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Thank you for your lovely review, It is a pleasure to support Dad, I will pass your lovely comments onto the team.
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Review from Sian P (Daughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mulberry Homecare provided high-quality care for my mum for nearly three years while she was living independently at home. She recently moved into a nursing home following a month in hospital. Some of the carers still pop in to see her in their free time which she enjoys very much. The managers of
Mulberry Homecare have always done their best to accommodate Mum's changing needs (often at short notice). They have responded rapidly whenever Mum has had any worries or concerns. And they have drawn our attention to health issues which we might otherwise have missed. Mum has great respect and affection for them, and we are extremely grateful for the attentive, dedicated and caring service that they have provided.
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Thank you for your kind words. It was a total pleasure to care for Mum and we are all very found of her. It was our pleasure to support her to remain in her own home.
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Review from Sue W (Daughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely kind and caring, they all went above and beyond for my dad. Can’t praise them enough, would recommend them highly. They stayed longer than arranged when needed, my dad really liked them all and looked forward to seeing them.
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Thank you for your lovely review, it was a privilege to care for Dad. He was really liked by the team and they looked forward to visiting him.
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Review from Kelly C (Granddaughter of Client) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you Mulberry Care Services for all your care and support in my grandma's last few months. Not only did you ensure my grandma was well cared for, but you also supported me through a very difficult time. As my Grandma's needs changed you adapted her care package at very short notice and went above
and beyond. I can't thank you enough and am so very glad we chose Mulberry Care Services.
Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services
Hello, thank you for your kind words. It was a real pleasure to look after your Grandma!
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Review from Gillian F (Daughter of Client) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 95 years young mum had a fall in April and over the next 4 months has needed help with washing, dressing, cooking, and other chores on a daily basis. Mulberry Home Care Services certainly came to her rescue. Every carer has been so helpful and friendly yet professional throughout. Whether on the
morning or evening shift, they were always punctual, kind and good humoured. There is no doubt that the quality of the care that Mum has received has contributed to her remarkable recovery. Mum is now back to full independent living but if something similar were to happen again, the first people we'll call for help are Mulberry.
Reply from Sophia Hankin, Care Coordinator at Mulberry Home Care Services
Thank you very much for your lovely review. Mum was such a pleasure to help and if you ever need anything you know we are here!
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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Mulberry Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.939 for Mulberry Home Care Services is calculated as follows: ( (107 Excellents x 5) + (7 Goods x 4) ) ÷ 114 Ratings = 4.939
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mulberry Home Care Services is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Sophia

Sophia Hankin

Job Title: Care Manager Joined: 2017

Sophia has been working for Mulberry Home Care Services for over 6 years. Sophia started her career in care as a valued member of our Home Care team and worked her way up the career ladder to the Care manager role. Sophia has undertaken her QCF in Health and Social Care level 3 and is working towards her level 5. Sophia has the Train the Trainer award in Medication and Moving and Handling.


Sophia has a great passion for people and so much compassion and empathy for the Service Users we look after.

Mercedes

Mercedes McKay

Job Title: Director Joined: 2017

Mercedes has over 33 years of experience in Care, 24 of which are based in the Domiciliary care sector. Mercedes started her career as a Carer working in a nursing Home for the elderly.


Mercedes has worked with a wide range of Service User groups from adults with learning disabilities, physical disabilities, mental health difficulties, the elderly, Dementia, end-of-life care and many other health conditions that may impact a person’s ability to manage their own Home and personal care needs. Mercedes's goals have always been to deliver a high standard of care to the Service Users and their families.

Mercedes has designed and implemented staff training to ensure staff are trained for the role they are undertaking.


Mercedes has worked with two new start-up companies and introduced policies and procedures, and training and laid down the foundations for them to continue growing and be a successful business. Both companies have grown under her leadership.

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The Team

Job Title: Home Carers Joined: 2017

Our Home Carers are all kind, caring, compassionate and reliable. They are the face of the company and we are truly proud of them.


All Home Carers are DBS checked and have undergone Mulberry Home Cares' extensive induction training when they first joined the company.


All carers have business class A car insurance and are able to support our Service Users to attend social events, hospital appointments, go shopping and be part of the local community.

Frequently Asked Questions about Mulberry Home Care Services

What Type of Services does Mulberry Home Care Services offer?

Mulberry Home Care Services offers Home Care.

How many Carers does Mulberry Home Care Services employ?

Mulberry Home Care Services employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mulberry Home Care Services to verify any information. View our terms and conditions. Mulberry Home Care Services has an Enhanced Service - more info.