Owner : Mercedes McKay
Person in charge: Mercedes McKay (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 2
Fees Guide: £20.00
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Mulberry Home Care Services: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for Mulberry Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Mulberry Home Care Services in Google's Search Results - more info
b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Mulberry Home Care Services is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 4 Points relating to the number of positive Reviews for Mulberry Home Care Services is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mulberry Home Care Services has a Review Score of 9 (9.000) from 3 Reviews
Review submitted from a Website Submission by Paul H (Son of Client) on Tuesday 20 February 2018. Relates to February 2018.
The standard of care is fantastic. Its not just the mechanics of looking after Mum, its the kindness and thoughtfulness shown to her when looking after her. I can't recommend the service highly enough
How likely would you be to recommend Mulberry Home Care Services? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Website Submission by Sue A (Daughter of Client) on Tuesday 13 February 2018. Relates to February 2018.
We were lucky enough to come across this agency on recommendation and it has far exceeded our expectation. The carers are dealing with my elderly mother with advanced Alzheimer's Disease, they are caring, thoughtful and constantly trying to find ways to make her life happier, changing their strategy as her condition changes.
I genuinely can't imagine how we would have coped without them.
How likely would you be to recommend Mulberry Home Care Services? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Website Submission by Adina U (Friend of Client) on Monday 12 February 2018. Relates to January 2018.
My friend has dementia and Mulberry Home Care Services has been supporting her with her daily activities so she could stay in her home as long as possible.
I would like to say that they are professional, reliable and they really care.
How likely would you be to recommend Mulberry Home Care Services? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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