Integrated Crisis Response Service Leicester City

Neville Centre, Leicester General Hospital, Leicester LE5 4PW
Review Us
8.0 4 Reviews
  • Integrated Crisis Response Service Leicester City, Leicester
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Jagit Singh-Bains (Manager)
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Integrated Crisis Response Service Leicester City Reviews (4)

8.0

Integrated Crisis Response Service Leicester City has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Integrated Crisis Response Service Leicester City has 4 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 1
  • 0
Date Published
  • 4
  • 1
  • 1
  • 1
  • 3
Reviewer Connection to Integrated Crisis Response Service Leicester City
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Rachael C (Daughter of Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This service has been incredible. Every single member of staff has been amazing. So thoughtful, caring and gentle towards my mum, maintaining her dignity, communicating with her, never rushing her, involving us in everything they do and making a very upsetting situation as best as it can be.(even
wearing feet coverings to protect mums precious cream carpet's) We have felt very supported throughout including the management staff. A service to be proud of. You will be in very safe hands
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James S (Client) published on 21 August 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Dismal and highly impersonal service of very little use. Expected me to travel 20 miles a few times a week to explain my issues to a new person each time. Were unable to assist me with anything other than a prescription I could have gotten from the GP with far less hassle. Nice people, but a complete
waste of NHS funding.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Liz L (Daughter of Client) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don’t know what I would have done without this amazing caring service that was implemented so quickly when my mother became ill and didn’t want to go to the hospital. All the carers were extremely compassionate, caring, effective, sensitive to mum’s needs throughout and delightful to have around.
Highly recommended. Brilliant to have a service such as this.
Thank you so much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nitin S (Son of Client) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Call at 8.33 pm were here at 8.58 pm
That is brilliant respond time Service was excellent.
Mum age 89 was going to toilet and could not sit on the toilet seat very confused so me and my husband tried to sit mum on to perching stool but mum lost balance and got legs trapped between Zimmer frame,we
retreated and lay mum on the landing to ensure mum was comfortable and call your team and the response time was fabulous
Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Integrated Crisis Response Service Leicester City is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Integrated Crisis Response Service Leicester City is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Integrated Crisis Response Service Leicester City is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Integrated Crisis Response Service Leicester City

What Type of Services does Integrated Crisis Response Service Leicester City offer?

Integrated Crisis Response Service Leicester City offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Integrated Crisis Response Service Leicester City to verify any information. View our terms and conditions. Integrated Crisis Response Service Leicester City has an Basic Service - more info.