Integral Care Solutions Ltd

Unit 8 Adam House, Northampton Science Park, Kings Park Road, Moulton Ind, Northampton NN3 6LG
Review Us
9.8 67 Reviews
  • Integral Care Solutions Ltd, Northampton
Integral Care Solutions Ltd is a provider of home care services to those living at home in Northampton.

Person-centered care is offered to people who have individualized care needs to help them live at home as independently as possible.

A dedicated and experienced staff team put individuals at the centre of everything they do.

Individuals are treated with dignity and respect at all times.

Show Integral Care Solutions Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Most of our home care packages are built bespoke to the individual's care needs. Contact us for a no obligation discussion/quote.
There are no other hidden costs apart from the stated cost of care delivery.

These prices are only a guideline, please contact Integral Care Solutions Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Integral Care Solutions Ltd

Person in charge

  • Sandra Tsikiwa (Manager)

Integral Care Solutions Ltd Reviews (67)

Total of 67, showing 21-40
9.8

Integral Care Solutions Ltd has a Review Score of 9.8 (9.792) out of 10, based on 17 reviews in the last 2 years. Over all time Integral Care Solutions Ltd has 67 reviews.

Overall Experience

  • 58
  • 8
  • 0
  • 1
  • 0

Date Published

67
5
9
17
50

Review from M T (Wife of Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management swung from very caring to non-committal. Staff were foreign, apart from three trainers. English was often difficult to understand. Sometimes staff appeared not to have enough training and/or were not confident.
On the whole, they were kind and considerate.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

We appreciate all feedback from our service users and their representatives and take on constructive critism in order to continously improve our service. We pride ourselves in diversity and do not discriminate. As such, we have a diverse team from different cultures and backgrounds but the one thing they share in common which cannot be trained is compassion. Our carers care and work diligently in accordance to the required care standards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie G (Daughter-in-law of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the care Mum received. The carer was sympathetic and professional towards the client and the client's family.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for your kind words, we will be sure to pass it on to our care team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Coralie S (Client) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Several bad experiences - no idea about simple things.
I have two good carers at the moment - natural carers and do not have any worries. Very thoughtful and helpful. Wish I could have them every day.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for your feedback. We value the opinion of those we care for as well as their family and/or representatives. We are constantly working on improving and maintaining a high standard of care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Wife of Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The utmost care and attention at all times, accommodating all needs. All carers showed support for the family and made everyone feel their commitment.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G I (Partner of Client) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very kind and caring to my partner and were a great comfort to her and me in her final weeks. A big thank you to them all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team for Integral Care Solutions Ltd were exceptional. They cared for mum with respect and great care. They helped us as a family source the relevant information and support we needed. They helped in every way possibly could and always with a smile. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon M (Daughter-in-law of Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers gave very good care, this we could see, this took the pressure off the family, knowing that their relative was being looked after well. We could not fault anything, we were kept informed of everything. All the family would like to thank Integral Care Solutions Ltd and their staff for all
their support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara C (Daughter of Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers to be extremely helpful and very good with my mum. They conversed with her, although I don't think she could hear them, but they still spoke to her kindly and respectfully.
The senior carer was very knowledgeable and carried out her job professionally and effectively.
Thank you
for your care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Client) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professionalism from the very start (my initial assessment). The assessors were kind and friendly and gave a very thorough assessment. I felt that all my needs were fully understood and catered for. All the carers that I have met so far are clearly trained to a very high level. Their service has been
on time and efficient. They have all treated me with kindness and respect. Nice to chat with as well!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C G (Wife of Client) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Integral Care Solutions have been assisting my husband with his daily care since Jun 2022. In our opinion, the care and attention to detail have been exemplary and outstanding, plus we wouldn't be here without their assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B L (Relative of Client) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The patient originally did not want help or support, but after a few days of receiving support, he is happy and comfortable with his care. In his words, they are brilliant. When visiting him, he is clean and well dressed, the house is clean too, and they have been cooking for his tastes at the time.
They are giving him the dignity he deserves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the care and carers have been outstanding. I cannot say enough about them. My life was made to be cared for, and I was and still am. Nothing but admiration for them. I appreciate everything they do for me.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for the kind words. Our care team will be glad read your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T L (Husband of Client) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for your care and support for my wife since she left the hospital in July/August 2021, especially when it was necessary for me to hand over household matters to our daughters.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been so good they look after me professionally and always with a smile. Nothing is too much trouble for them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Daughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who cared for my mother did so in a professional and compassionate way. I would not hesitate to recommend this company and cannot thank them enough for the lovely way they spoke to my mother and cared for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I H (Husband of Client) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, the carer has been caring, friendly, respectful, knowledgable, skilful and well trained. Altogether a professional carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara T (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently broke my knee which resulted in my stay in hospital for 2 weeks. When I came out of the hospital at 78 years old I needed help so careers we sent from Integral Care Solutions Ltd. As a retired nurse, I can honestly say I have received excellent care throughout. I cannot fault these carers
who have treated me with great kindness, professionalism and dignity. I cannot recommend this company highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Wife of Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your teams taking care of my husband were very kind and considerate to my husband and me. Especially at the end when he passed away. They also called in one more time that day to make sure that I was alright which was very kind. They were always quick but thorough and gentle with my husband.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Daughter of Client) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and friendly, happy to do anything asked of them. Make regular enquiries if staff report clients not well and ensure if they can help in any way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L D (Daughter of Client) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all of your staff for the support and dignity you showed my mother in the last few weeks of her life. The care was excellent and my family would not have managed without your help and support. Many thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Integral Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Integral Care Solutions Ltd is calculated as follows: ( (76 Excellents x 5) + (20 Goods x 4) ) ÷ 96 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Integral Care Solutions Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (2)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Integral Care Solutions Ltd to verify any information. View our terms and conditions. Integral Care Solutions Ltd has an Enhanced Service - more info.