Integral Care Solutions Ltd

Unit 8 Adam House, Northampton Science Park, Kings Park Road, Moulton Ind, Northampton NN3 6LG
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9.8 67 Reviews
  • Integral Care Solutions Ltd, Northampton
Integral Care Solutions Ltd is a provider of home care services to those living at home in Northampton.

Person-centered care is offered to people who have individualized care needs to help them live at home as independently as possible.

A dedicated and experienced staff team put individuals at the centre of everything they do.

Individuals are treated with dignity and respect at all times.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Most of our home care packages are built bespoke to the individual's care needs. Contact us for a no obligation discussion/quote.
There are no other hidden costs apart from the stated cost of care delivery.

These prices are only a guideline, please contact Integral Care Solutions Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Integral Care Solutions Ltd

Person in charge

  • Sandra Tsikiwa (Manager)

Integral Care Solutions Ltd Reviews (67)

Total of 67, showing 41-60
9.8

Integral Care Solutions Ltd has a Review Score of 9.8 (9.792) out of 10, based on 17 reviews in the last 2 years. Over all time Integral Care Solutions Ltd has 67 reviews.

Overall Experience

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Review from Pat M (Wife of Client) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been most impressed by the standard and quality of care which has been administered by staff members. They are always punctual and friendly with a pleasant manner and, more importantly, with respect for the client. We would certainly recommend Integral Care Solutions.

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Review from P F (Client) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team that look after me are dedicated and are willing to do all I ask of them. They are both friendly and professional they share a laugh and a joke between us and makes me feel more confident of the team. This with a smart appearance and a smile.

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Review from Rebecca W (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

16-18th Feb 2021 - Following a stay in hospital our Mum came home for end of life care, during the 48hrs we had 4 visits per day from your staff and each time they came they were very professional. Each visit they checked to see how things were, did we have what we needed and how were we. They showed
a very high level of dignity to our Mum, providing the care element to allow us to spend the last 48hrs with her as family not carers. On their 1st visit they commented that she seemed agitated, and advised us to call the charity nurse (without which we would have waited), this then helped get the ball rolling for other services like District Nurse. Each visit was a pleasure to have them here. The different staff introduced themselves to us. All staff members were pleasant, cheerful and very aware of making the time we had as easy as they could. We are extremely grateful to them all, and can only say a massive thank you to you all.

Reply from Harold Tsikiwa, Business Development Manager at Integral Care Solutions Ltd

Absolutely rewarding for our team to have been of help to you and the family.

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Review from J G (Wife of Client) published on 28 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were consistently helpful and cheerful. They were methodical and efficient in their work. Office staff were helpful and easy to communicate with.

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Review from Rupert R (Husband of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my wife's brain tumour progressed and it became clear I could no longer manage by myself to care for her, ICS came to my rescue. Four times a day a team would arrive in full PPE and gently with dignity look after her. I will always remember their kindness and recommend them without reservation. Thank
you.

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Review from A M (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, kind and caring. Would do everything you need them to do with a smile.

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Review from V T (Wife of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team showed great compassion and care without the sickly sweet sentiment.
It was good to have one member of the team as a consistent care assistant.

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Review from A P (Wife of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers very competent, caring, kind and tolerant. Because of my husband's illness, he is sometimes quite abrupt but they handle him with dignity and kindness all the time.

Reply from Harold Tsikiwa, Business Development Manager at Integral Care Solutions Ltd

Such feedback completes the circle and spurs us on to do what we do. Good going team Integral Care.

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Review from Jennifer S (Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was wary when I was told that I would need care when I left. I cannot fault the care given. On-time, polite, helpful and cheery. Nothing is too much trouble. Seldom change of carers. The CQC rating should be good.

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Review from S F (Daughter of Client) published on 9 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers take their time with Mum, they take the time to talk to her. Mum looks forward to the calls. All aspects of the care is very good.

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Review from Sheila P (Daughter of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Integral Care have been looking after my mother for over 2 years. They have provided exceptional quality of care, great communication with the family and have been friendly and caring at all times. During the past few weeks, they have provided the lifeline for us to help cope with the final stage of
her life. From the office staff to all the carers they are amazing and we couldn't have managed without them. Highly recommended.

Reply from Harold Tsikiwa, Business Development Manager at Integral Care Solutions Ltd

Thank you for such kind words, they are like oxygen to the organisation and to our team. Your support for our work was amazing, it made our work a lot easier. Thank you.

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Review from Nicky L (Wife of Client) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged home in March after 9 months in a neuro rehabilitation hospital. The carers have been coming each day since. They do an excellent job and my husband looks forward to seeing them, they are kind, compassionate and respectful.
They are happy to accommodate his ever-changing needs
as he improves and are genuinely concerned if there are any new health issues.
I have only managed to support my husband at home with their help, or home wouldn’t have been an option.

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Review from A B (Husband of Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion given to my wife, who was bedridden was second to none. She had 24/7 care that was outstanding in every way. Our carer went out of her way to ensure my wife was comfortable and the care given was absolutely fantastic. Thank you.

Reply from Harold Tsikiwa, Busines Development Manager at Integral Care Solutions Ltd

Very grateful for allowing us to be a part of your household, easy to get along with.

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Review from Denise F (Wife of Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were very good and handled my husband with sensitivity and dignity. Always cheerful and helpful.

Reply from Harold Tsikiwa, Busines Development Manager at Integral Care Solutions Ltd

An absolute pleasure to have been of service and to have contributed to making home living a possibility.

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Review from Natalie H (Daughter of Client) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who are delivering care to my father are of an exceptional standard. In particular, two members of staff have been caring, compassionate, and always make a concerted effort to keep my father comfortable during this extremely difficult time. All of the carers have been fantastic, too many
to name individually. I was surprised at the standard to which they perform and have been delighted at the relationship they have struck with my father so quickly. The rapport is easily observable, and my father looks forward to the carer visits. I am surprised by the CQC rating and would have thought it should have been outstanding as given the care I have witnessed is easily identifiable as of an extremely high standard.
I cannot thank the carers enough.

Reply from Harold Tsikiwa, Busines Development Manager at Integral Care Solutions Ltd

An absolute pleasure for our team to be of service at such a difficult time.

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Review from A R (Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team were caring and professional, and nothing was too much trouble. They supported me in very difficult times, and I thank them all.

Reply from Harold Tsikiwa, Business Development Manager at Integral Care Solutions Ltd

It was a pleasure for ICSL to have been a part of your loved one's life in her last days. The family support and the MDT made the job easier.

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Review from M G (Wife of Client) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to receive care from the Integral Care team when my husband was bed-bound with end stages of Parkinson's Disease. Every team member was so kind and thoughtful, but equally professional and efficient. My husband was able to relate to them and have a little joke as well as benefitting
from their care and experience. My daughter's and I cannot thank them enough for their care of my husband in his final hours.

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Review from J F (Widow Widower) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband was cared for in a professional respectful manner. The carers arrived on time and was always cheerful and did everything they could to make him comfortable.

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Review from Susan B (Sister of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has been looking after a relative in Northampton since the end of January 2019. My husband and I do visit fairly regularly, although we live approximately 170 miles away, but obviously this has not been possible due to the current pandemic. My relative does have health issues, both mental
and physical, and she can present challenging behaviour at times. However, I really do appreciate the care afforded to her by this company, and I am confident the carers are all doing their best throughout this difficult time. The staff I have met during our visits are all lovely, and they are definitely "on the ball". If anything is wrong, they quickly alert the relevant authority, whether it be the doctor, district nurse or the paramedics. I have every confidence in this company, and I am really pleased they are giving my relative the support needed.

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Review from C P (Daughter of Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the carers were lovely, friendly and willing to help in everything. Thank you so much.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Integral Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Integral Care Solutions Ltd is calculated as follows: ( (76 Excellents x 5) + (20 Goods x 4) ) ÷ 96 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Integral Care Solutions Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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