Helping Hands Home Care (Bromsgrove)

Ground Floor, 21 The Strand, Bromsgrove B61 8AB
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9.8 36 Reviews
  • Helping Hands Home Care (Bromsgrove), Bromsgrove
Helping Hands Home Care (Redditch & Bromsgrove) delivers home care that is individually tailored and unique to each and every person they support.

Whether you would like help around the house, support with getting out and about or care for a medical condition or dementia, Helping Hands can cater to your needs.

The team have over 30 years of experience in supporting over 40,000 families across the UK. Whatever support you need, they will go above and beyond to meet those needs, all in the comfort of your home.

Offering a fully manages service that is regulated by the CQC, you can be comfortable in the knowledge that your care will be efficient, reliable and safe.
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Care Provided by Helping Hands Home Care (Bromsgrove)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.55
  • Weekly Live-in Care Fees: from £1750

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Bromsgrove) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Bromsgrove) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Bromsgrove) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Martine Kahwa (Branch Care Manager)

Helping Hands Home Care (Bromsgrove) Reviews (36)

9.8

Helping Hands Home Care (Bromsgrove) has a Review Score of 9.8 (9.764) out of 10, based on 30 reviews in the last 2 years.
Over all time Helping Hands Home Care (Bromsgrove) has 36 reviews.

Overall Experience
  • 32
  • 3
  • 1
  • 0
  • 0
Date Published
  • 36
  • 27
  • 30
  • 30
  • 6
Reviewer Connection to Helping Hands Home Care (Bromsgrove)
  • 15
  • 7
  • 7
  • 4
  • 1
  • 1
  • 1
Total of 36, showing 1-20
Review from Clive P (Son of Client) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with carers and service, all carers who have called have been great. Very helpful and have become great companionship.
Great company and pleased with Helping Hands Home Care Bromsgrove.
The office staff have been fantastic dealing with any issues promptly.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Clive,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are thrilled to hear that the carers who visit are very helpful and have become great companions, and…read more
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Review from Richard O (Client) assisted by family/friend published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are exemplary, they help with cleaning, etc, on Mondays. Especially helped my mobility on Tuesdays with my walking and boosted my confidence.
In short, Helping Hands is brilliant!! Highly recommend!
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Richard,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are pleased to hear that you feel the service we provide has been exemplary when supporting with your…read more
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Review from R H (Husband of Client) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We prefer consistent use with w/e carers, which is now being achieved. We are very happy with the care to my wife and would not chance care at all. Helping hands are very helpful when contacted.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Good Afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear you find the team very helpful and you are very happy with the care your wife…read more
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Review from Jacqueline S (Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have experienced excellent service from the Bromsgrove branch of Helping Hands. The management are responsive and knowledgeable about their area of business. They respond to changes on the medication, reply to emails promptly and are very flexible and keen to work with their clients. The carers are
top drawer and are keen to make living in your own home as normal and as comfortable as possible. They are friendly and no request is too difficult. I have had a wonderful time with the carers and look forward to their visits.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Good afternoon Jacqueline,
Thank you so much for sharing your experience with us we really appreciate you taking the time to leave us a review.
We are delighted to hear that you've received…read more
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Review from A C (Daughter of Client) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the level of care mum receives. Staff have quickly learnt how mum prefers her routines etc. They have become familiar with her interests which promotes conversations that she will participate in. As a family we now have great peace of mind ensuring that her medication is being safely
administered, and also that she is being monitored and checked twice a day.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Good Morning ,
Thank you for sharing your feedback, we really appreciate it.
We are delighted to hear that our team has quickly adapted to your mum's routines and interests, helping her feel…read more
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Review from Julia T (Daughter of Client) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my mum receives, which is ensuring that she can stay at home and live independently for as long as possible.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Good Morning Julia,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear you are very happy with the care your Mum receives, and it is great to…read more
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Review from Pamela W (Client) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, supportive, approachable carers.
Willing to complete all support tasks requested.
John particularly appreciates the respectful way the carers handle his personal care.
We both enjoy and appreciate the friendly service.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Pamela,
Thank you for taking the time to leave us a review, really do appreciate it.
It is great to hear the carers approachable, helpful, supportive and willing to complete any tasks requested.…read more
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Review from J H (Son of Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous service always accommodating to our needs. Client centred care that aims to ensure the dignity of the service user. Management are efficient and effective answering queries quickly enabling them to provide a service totally tailored to our needs.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a review, we really appreciate it.

We are pleased to hear you feel we provide a fabulous service and are always accommodating to your needs and provide…read more
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  • Management
  • Treated with Dignity
  • Value for Money
Review from R L (Husband of Client) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No problem at all. Very nice, efficient, timely and clean with PPE.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a review, we really appreciate it.
We are pleased to hear you have had no problems at all and everyone is very nice, efficient, timely and use PPE when…read more
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Review from Lynn W (Daughter of Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is always good if I have any problems, they are always sorted out swiftly. All the staff are helpful and great with me & dad.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Lynn, Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear that the service you receive is always good and if there are ever any problems they are…read more
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Review from B H (Son of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father receives a carers visit every week and I am glad to say he is very pleased with his visits and I think he really looks forward to them. He is always full of praise as to how busy the carer is, getting all the jobs done and seeking out the next tasks she can help with. I think dad also likes
to have a chat with the carer and it is good that she boosts his spirit and encourages him in various things. Dad is a much happier person after each visit.
Many thanks for the support you provide.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a review, we really do appreciate it. We are happy to hear your Father is very pleased with his visits and he looks forward to them. It is also amazing to…read more
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Review from Z C (Daughter of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive about having carers to take care of my father, who has Alzheimer's, but I can honestly say my experience with Helping Hands Bromsgrove has been fantastic. My father's regular carer is amazing, and my dad is very happy and well taken care of. It gives me peace of mind as well
as taking some of the pressure off me. I would highly recommend them.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a 5* review, we really appreciate it.We are delighted to hear the team at Bromsgrove has been fantastic, after being a bit apprehensive at first. It is great…read more
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Review from D B (Daughter of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not recommend enough.
So caring, so thoughtful, so approachable.
Actual carers & office staff have become like friends.
Thank you all.
Level of support is excellent.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a review, we really do appreciate it.We are delighted to hear you could not recommend enough as we are so caring, thoughtful and approachable. It is also…read more
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Review from N M (Son of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just started with care. All set up by Kellly, so far so good. The carers are very good so far.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a review, we really do appreciate it.It is great to know that after just starting care with us which was set up by Kelly you feel the carer is so far so good…read more
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Review from P O (Cousin of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the care provided. Like that, we have consistency of carer visiting, giving the client time for a chat!
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a review, we really do appreciate it.It is lovely to hear you are happy with the care being provided and you have consistent carers who give your cousin the…read more
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Review from Martin H (Husband of Client) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am not present when carer comes, so all values are from my wife. This is what she can remember. The visit is for companionship. Good service, very happy.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a review, we really do appreciate it. We are happy to hear that you feel the service is good and you are very happy.We will be sure to pass on your feedback…read more
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Review from L F (Daughter of Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Helping Hands Bromsgrove are simply wonderful. They are a huge support to our family, especially our carer Carol, who looks after mum so well. The office team are well organised and always helps us find a solution if we need to change shifts or increase our help requirements.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a review, we really do appreciate it. We are happy to hear all the staff at Bromsgrove are simply wonderful and have been a huge support to your family,…read more
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  • Value for Money
Review from Julie B (Daughter of Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am very happy with the service provided and especially happy with Mum's main carer. Lots of the time, they visit mum at the time stated on the rota, and if ever they are late, there is always a good and valid reason.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that overall you are very happy with the service and you are especially happy with the care…read more
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  • Treated with Dignity
  • Value for Money
Review from John M (Client) assisted by family/friend published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just excellent care. Just so helpful, kind and made difficult situations so much easier to deal with. Sophie is patient, kind and helpful as I find at times overwhelmed by a deteriorating situation. A huge thank you.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Bromsgrove)
Thank you for taking the time to leave us a 5* review, we really do appreciate it.
We are pleased to know that you feel Helping Hands provide excellent care and are helpful, kind and make difficult…read more
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Review from Shirley W (Client) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff satsifactory.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)
Thank you for leaving us a review, we really appreciate it and will be sure to pass on your comments to the team.Kindest regards Katie
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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Helping Hands Home Care (Bromsgrove) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Helping Hands Home Care (Bromsgrove) is calculated as follows: ( (143 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 178 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bromsgrove) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Martine

Martine Kahwa

Job Title: Branch Care Manager

I am a mother to three children and two stepchildren. I’m also married and enjoy spending
quality time with my family and making lasting memories. In my spare time, I enjoy floristry,
and you will often find me creating arrangements. I like to walk, mostly along the beautiful
local canal with a picnic, especially in the summer months.
I love getting involved with community activities and I have had the privilege of being a
volunteer for the charity ‘Re-engage’

Frequently Asked Questions about Helping Hands Home Care (Bromsgrove)

What Type of Services does Helping Hands Home Care (Bromsgrove) offer?

Helping Hands Home Care (Bromsgrove) offers Home Care.

How many Carers does Helping Hands Home Care (Bromsgrove) employ?

Helping Hands Home Care (Bromsgrove) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bromsgrove) to verify any information. View our terms and conditions. Helping Hands Home Care (Bromsgrove) has an Enhanced Service - more info.