Helping Hands Home Care (Bromsgrove)

Ground Floor, 21 The Strand, Bromsgrove B61 8AB
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9.8 16 Reviews
  • Helping Hands Home Care (Bromsgrove), Bromsgrove
Helping Hands Home Care (Redditch & Bromsgrove) delivers home care that is individually tailored and unique to each and every person they support.

Whether you would like help around the house, support with getting out and about or care for a medical condition or dementia, Helping Hands can cater to your needs.

The team have over 30 years of experience in supporting over 40,000 families across the UK. Whatever support you need, they will go above and beyond to meet those needs, all in the comfort of your home.

Offering a fully manages service that is regulated by the CQC, you can be comfortable in the knowledge that your care will be efficient, reliable and safe.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Bromsgrove) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Martine Kahwa (Branch Care Manager)

Helping Hands Home Care (Bromsgrove) Reviews (16)

9.8

Helping Hands Home Care (Bromsgrove) has a Review Score of 9.8 (9.780) out of 10, based on 10 reviews in the last 2 years.
Over all time Helping Hands Home Care (Bromsgrove) has 16 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Home Care (Bromsgrove)
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Total of 16, showing 1-16
Review from Anne M (Daughter of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy with her carers and enjoys their company. It is also really reassuring to know that mum has someone kind coming in to help her to bed.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)

Thank you for taking the time to leave us a 5* review, we really do appreciate it. We are pleased to hear your Mum is very happy with her carers and enjoys their company. It is also great to know that knowing Mum has someone kind to help her to bed is really reassuring for you. We will be sure to pass on your feedback to the team. Kindest regards Katie

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Review from Lynda Y (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used the team for Mum in the summer of 2024 for a couple of months, she loved all the girls who came in.
Have started using them again and have been so pleased by the speed they have put together a team for us.
Mum has been delighted, feels safe and has enjoyed the chit chat. They have agreed
to take her her do some shopping each week now too so, as a family, we are delighted she is in such good hands. Takes the pressure off us as we are out of town and cant get there every week.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Bromsgrove)

Thank you for taking the time to leave us a 5* review, we really do appreciate it.
It is great to hear after using Helping Hands for a couple of months in 2024 we are now supporting Mum again after putting together a care team very quickly.
We are also happy to know Mum has been delighted with the care and she feels safe and has enjoyed the chit chat with the carers.
We will be sure to pass on your kind feedback to the team in Bromsgrove.
Kindest regards

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Review from M W (Son of Client) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We continue to be delighted with the service provided by Helping Hands. Mum actively looks forward to visits from the team. The staff are lovely, caring and kind. During our recent bereavement, staff have offered fantastic and unwavering support, which has been much appreciated. Also, the team in the
office are always friendly and helpful. Well done, everybody!
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Review from Pamela P (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands supply me with a shower nurse once a week, which means I can shower safely and helps me to dress. In addition, she may change the sheets, hang up the towels to dry and make me a cup of tea.
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Review from C J (Daughter of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy with the care & support she received from the friendly & professional carers. She always looks forward to their visits. The office are also very good at adding sessions in at short notice, as my role involved working out of hours.
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Review from W C (Husband of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For 3-4 years, I have had difficulty getting my wife (with dementia) to clean and wash, and she refused to let me help her. I tried everything and everywhere and was at my wits' end when I employed Helping Hands to deal with it. Their response was fast and professional, and after an efficient needs
assessment and initial visits to establish relations, two of their carers were able to get my wife up, showered, groomed and dressed. My wife loved it, was very pleased and full of praise. This changed my life overnight, lifted a dark cloud, and I now feel I can cope and get some life back. I can thoroughly recommend Helping Hands without reservation. It has also revived my wife's self-esteem.
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Review from David K (Son of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very productive.
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Review from Julia Y (Daughter of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving care from Helping Hands, Bromsgrove for just under 4 years. They have become part of our family and mum looks forward to seeing the carers every morning and evening...and other times when necessary. I have spinal problems and when I am unable to help mum or attend appointments,
I have no problem in asking Helping Hands to step in. Many of the carers have built up a friendship with mum and are interested in looking after her both physically and emotionally. When dealing with certain situations the carers have gone above and beyond to make sure mum is happy and comfortable.
For me personally, I feel supported and talk openly with Management about any problems and have found them to be friendly, caring and interested..... and every now and again, have time for a good laugh :)
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Review from Andrew F (Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An exemplary service from start to finish. I needed support with surgical stockings & washing my feet following a total hip replacement.


From the initial assessment to the visits every other day, a faultless service. I would be happy to recommend all the staff that have visited me over the past

month and the care they have taken in looking after me.


Thank you.

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Review from Amanda F (Daughter of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been an excellent provider for my elderly mother with mixed dementia for about a year now, which includes day visits and nights sleepovers. The staff work hard and the continuity of staff help with building up positive relationships with my mother. When I've been present at the same
time as the carers it's encouraging to see her respond positively.
Recently I have been very impressed with the support provided by Management at the Redditch and Bromsgrove Branch to accommodate necessary last minute changes and wrap around care to support at a time when my mother's health went into a decline and again. Thank you all for what you do.
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Review from J H (Wife of Client) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Helping Hands, Redditch and Bromsgrove to help care for my husband for most of 2021, unfortunately, I had to go into hospital in August and have had to have a lot of ongoing support for both of us, we could not have managed without Helping Hands, the staff who visit and care for us
are unfailingly professional, courteous, patient and above all kind. The Redditch and Bromsgrove branch have always managed to find somebody to come in overnight, very reassuring in these difficult times.
Reply from Miguel Camelo, Branch Care Manager at Helping Hands Home Care (Bromsgrove)

Hi Jane, it has been a pleasure to support you both and it is lovely to hear your kind words about our team. They will be delighted to learn of your praise for them - thank you so much.
Best wishes.

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Review from Heidi D (Daughter of Client) published on 23 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic home care company. The standard of the carers are excellent, they are extremely caring and complete all work to an excellent standard and always with a smile on their faces. My mother and father in law both have complex needs but these are met with ease and we really have full confidence
in the carer's abilities, which is a huge relief for all of our family. My mother and father in law consider them as part of the family as do we!
Reply from Miguel Camelo, Branch Care Manager at Helping Hands Home Care (Bromsgrove)

Hello Heidi,
Thank you so much for this wonderful review - we really can't thank you enough for your kind words. It's so lovely to know that you consider us part of the family; you've put a smile on all of our faces!
Best wishes.

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Review from Jayne T (Daughter of Client) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended to Helping Hands by a friend. The remit was to care for my elderly parents. This was a challenging job for them as my parents had totally different care needs.
The care included both day and night care with a total of five carers.
Initially, the interview took place in our home and
I was immediately put at ease and reassured that my parents would be cared for in a caring, respectful and friendly manner.
The team delivered on all counts. Whilst my parents were sceptical they soon grew to look forward to the girls arriving and got to know them as friends.
Each and every one of the team worked with a caring and professional attitude.
Like anything, there was the odd hiccup but these were sorted out by the office to our satisfaction.
I would not hesitate to recommend the team at Helping Hands.
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Review from John I (Son of Client) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is 91 and lives with me, I was unsure about leaving him with someone else to care for him, but in Helping Hands we found that care and reassurance that he would be well looked after whilst we were away on a break. Thank you to all the carers for their hard work. We have now taken up daily care
for him, a big thank you to the hourly visiting carer he loves his chats with her, again thank you.
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Review from Anne-Marie C (Daughter of Client) published on 3 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care (Redditch & Bromsgrove) are amazing. They have taken away so much of the worry we have had trying to care for my Mom at a distance. Professional is the key word I would use but they add so much empathy, its above and beyond what you might expect. Me and my family can't thank
them enough and my Mom is extremely happy with the care with a capital C, that they provide.
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Review from Karen B (Partner of Client) published on 28 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my partner came home from hospital after suffering with a stroke, the carers at Helping Hands Home Care (Redditch & Bromsgrove) have cared for him really well and have also offered me great support. My partners condition has improved over the past nineteen months and I believe that it is due to
the care that Helping Hands Home Care (Redditch & Bromsgrove) has provided. The regular carers that visit are excellent at their job and are always jolly and enjoying a laugh but also being professional at all times. The time that my partner has been ill has been really stressful for me and without the care and empathy received from the carers, I wouldn’t have coped. Thank you all so much. Looking forward, I want my partner to continue to improve and I believe that hopefully he will with continuing support from the manager and his team.
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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Helping Hands Home Care (Bromsgrove) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.780 for Helping Hands Home Care (Bromsgrove) is calculated as follows: ( (48 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.78
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bromsgrove) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Martine

Martine Kahwa

Job Title: Branch Care Manager

I am a mother to three children and two stepchildren. I’m also married and enjoy spending
quality time with my family and making lasting memories. In my spare time, I enjoy floristry,
and you will often find me creating arrangements. I like to walk, mostly along the beautiful
local canal with a picnic, especially in the summer months.
I love getting involved with community activities and I have had the privilege of being a
volunteer for the charity ‘Re-engage’

Frequently Asked Questions about Helping Hands Home Care (Bromsgrove)

What Type of Services does Helping Hands Home Care (Bromsgrove) offer?

Helping Hands Home Care (Bromsgrove) offers Home Care.

How many Carers does Helping Hands Home Care (Bromsgrove) employ?

Helping Hands Home Care (Bromsgrove) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bromsgrove) to verify any information. View our terms and conditions. Helping Hands Home Care (Bromsgrove) has an Enhanced Service - more info.