Helping Hands Home Care (Bromsgrove)

Ground Floor, 21 The Strand, Bromsgrove B61 8AB
Review Us
9.8 42 Reviews
  • Helping Hands Home Care (Bromsgrove), Bromsgrove
Helping Hands Home Care (Redditch & Bromsgrove) delivers home care that is individually tailored and unique to each and every person they support.

Whether you would like help around the house, support with getting out and about or care for a medical condition or dementia, Helping Hands can cater to your needs.

The team have over 30 years of experience in supporting over 40,000 families across the UK. Whatever support you need, they will go above and beyond to meet those needs, all in the comfort of your home.

Offering a fully manages service that is regulated by the CQC, you can be comfortable in the knowledge that your care will be efficient, reliable and safe.
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Care Provided by Helping Hands Home Care (Bromsgrove)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.55
  • Weekly Live-in Care Fees: from £1750

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Bromsgrove) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Bromsgrove) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Bromsgrove) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Martine Kahwa (Branch Care Manager)

Helping Hands Home Care (Bromsgrove) Reviews (42)

9.8

Helping Hands Home Care (Bromsgrove) has a Review Score of 9.8 (9.799) out of 10, based on 36 reviews in the last 2 years.
Over all time Helping Hands Home Care (Bromsgrove) has 42 reviews.

Overall Experience
  • 38
  • 3
  • 1
  • 0
  • 0
Date Published
  • 42
  • 30
  • 36
  • 36
  • 6
Reviewer Connection to Helping Hands Home Care (Bromsgrove)
  • 17
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Total of 42, showing 1-20
Review from D C (Daughter of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always have complete peace of mind when going away, knowing that my mum is well cared for. From the initial meeting and setting up the care, everything has been handled smoothly and professionally. The home visits are carried out exactly as requested, and my mum genuinely loves all the staff who come
to see her. I highly recommend Helping Hands - the Bromsgrove branch, the Manager, the Care Coordinator and all the staff have been outstanding.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to share such wonderful feedback.

We are delighted to hear that you have complete peace of mind knowing your mum is well cared for. It is fantastic to know that the process from the initial meeting to ongoing visits has been smooth and professional, and that your mum enjoys spending time with our team. Your kind words about the Bromsgrove branch, the Manager, Care Coordinator, and staff mean so much to us and we truly appreciate your recommendation and look forward to continuing to provide the highest standard of care, as will the team in Bromsgrove when we share your feedback with them now.

Kindest regards
Katie
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Review from M J (Son of Client) published on 2 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the carers have always provided a professional approach in attending my parents. Being of a certain 'hardy' generation (both born in the early 1930's), they had always prided themselves on being self-sufficient. It was no easy task to gently get them to admit the time had come when they needed
more help than they, or us, could provide. After careful consideration, we commissioned Helping Hands in Sept 2021. Every member of the team has always demonstrated a nurturing and thoughtful persona. Their humility (and sometimes required firmness) is a credit to their employers. Every staff member is a great ambassador for the company. I would have no hesitation in recommending H H to anyone seeking a supportive service for their loved ones.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Good afternoon,
Thank you for taking the time to leave us a review; it is greatly appreciated.
We are delighted to hear that, after a challenging period in encouraging your parents to accept support, every member of our team has been thoughtful and nurturing throughout. It is wonderful to know that you feel they have been a credit to the company and excellent ambassadors for the service we provide.
Your feedback will be shared with the team, who will be thrilled to read your comments and to know that you would recommend them to anyone seeking support for a loved one.
Kindest regards,
Katie
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Review from Wendy R (Daughter of Client) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We recently had a care review for mum with Helping Hands, and I'm really pleased with how well it went. The team took the time to understand her needs, and listen to our concerns and explain everything clearly. They were warm, professional and respectful throughout. The relief left us feeling that mum
is in safe hands.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Good Afternoon Wendy,
Thank you for taking the time to leave us feedback based on your care needs review and we are delighted to hear you are really pleased with how well it went.
It is great to hear the team took the time to understand your Mums needs and listen to your concerns and we are pleased to know they were warm, professional and respectful throughout which left you feeling relieved that your Mum was in safe hands.
Your feedback will now be shared with the team who will be happy to read your comments.
Kindest regards
Katie
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Review from S B (Client) published on 29 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Helping Hands as generally very good, providing just the right amount of care, also company and conversation, which I do need. Mostly, I have the same helper - very good. The office is good at providing info about this, and I do appreciate the text of the details sent previously. I
also appreciate the same helper coming each week. They are almost a member of the family.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Good Afternoon,
Thank you very much for sharing your thoughtful feedback.
We are delighted to hear that your experience with Helping Hands has been very positive, and that the level of care, companionship, and conversation provided has met your needs so well.
It is especially lovely to know that you have mostly had the same helper each week, and that this consistency has helped build such a warm and familiar relationship. Continuity of care is something we strive to provide, and your comment that your helper feels "almost a member of the family" is truly wonderful to hear.
We are also pleased that you find our office team helpful and that the information and text updates we provide have been useful. We will be sure to share your feedback with the team, who will be thrilled to read your comments.
Kindest regards
Katie
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Review from Tricia H (Client) assisted by family/friend published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All ok.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Tricia,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are thrilled to hear everything is ok with the support you receive.

Your feedback will now be shared with your local team.

Kindest regards
Katie
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Review from L B (Client) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have all been very good and very helpful, helping with shopping and bringing bags to the door from the car. Helped massively with confidence!
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really do appreciate it.

It is great to hear that the carers who visit have all been very good and very helpful.
We are pleased to hear that helping with the shopping ad bringing bags to your door from the care has helped massively with your confidence.

Your feedback will now be shared with the team, who will be delighted to read your comments.

Kindest regards
Katie
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Review from Clive P (Son of Client) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with carers and service, all carers who have called have been great. Very helpful and have become great companionship.
Great company and pleased with Helping Hands Home Care Bromsgrove.
The office staff have been fantastic dealing with any issues promptly.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Clive,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are thrilled to hear that the carers who visit are very helpful and have become great companions, and the office team have been fantastic in dealing wit any issues promptly.

We will be sure to pass on your feedback to the team at Bromsgrove who will be delighted to read your comments.

Kindest regards
Katie
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Review from Richard O (Client) assisted by family/friend published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are exemplary, they help with cleaning, etc, on Mondays. Especially helped my mobility on Tuesdays with my walking and boosted my confidence.
In short, Helping Hands is brilliant!! Highly recommend!
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Richard,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are pleased to hear that you feel the service we provide has been exemplary when supporting with your cleaning and your mobility, which has boosted your confidence.

The team will be delighted to know that you have found Helping Hands brilliant and you would recommend them.

We will be sure to share your comments with them now

Kindest regards
Katie
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Review from R H (Husband of Client) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We prefer consistent use with w/e carers, which is now being achieved. We are very happy with the care to my wife and would not chance care at all. Helping hands are very helpful when contacted.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Good Afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear you find the team very helpful and you are very happy with the care your wife is receiving
It is also great to hear they are now providing consistency with the carers, which is what you prefer.
We will be sure to pass on your feedback to the team who will be happy to receive your comments.
Kind regards
Katie
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Review from Jacqueline S (Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have experienced excellent service from the Bromsgrove branch of Helping Hands. The management are responsive and knowledgeable about their area of business. They respond to changes on the medication, reply to emails promptly and are very flexible and keen to work with their clients. The carers are
top drawer and are keen to make living in your own home as normal and as comfortable as possible. They are friendly and no request is too difficult. I have had a wonderful time with the carers and look forward to their visits.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Good afternoon Jacqueline,
Thank you so much for sharing your experience with us we really appreciate you taking the time to leave us a review.
We are delighted to hear that you've received excellent service from our Bromsgrove branch and that both the management and carers have made such a positive impact. It's wonderful to know that our team's responsiveness, flexibility, and attention to detail have helped you feel supported, and that the carers have made your time at home comfortable and enjoyable.
Your kind words mean a lot to us, and we'll make sure they are shared with the team.
Kindest regards
Katie
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Review from A C (Daughter of Client) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the level of care mum receives. Staff have quickly learnt how mum prefers her routines etc. They have become familiar with her interests which promotes conversations that she will participate in. As a family we now have great peace of mind ensuring that her medication is being safely
administered, and also that she is being monitored and checked twice a day.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Good Morning ,
Thank you for sharing your feedback, we really appreciate it.
We are delighted to hear that our team has quickly adapted to your mum's routines and interests, helping her feel comfortable and engaged. It's great to know that this has given your family peace of mind, especially around medication and regular monitoring.
Your kind words mean a lot to us, and we'll make sure they are shared with the carers who support your mum every day.
Kindest regards
Katie
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Review from Julia T (Daughter of Client) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my mum receives, which is ensuring that she can stay at home and live independently for as long as possible.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Good Morning Julia,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear you are very happy with the care your Mum receives, and it is great to know Helping Hands are playing a part in helping your Mum to stay at home and live independently.
Your feedback will be shared with the team, who will be delighted to read your comments.
Kindest regards
Katie
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Review from Pamela W (Client) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, supportive, approachable carers.
Willing to complete all support tasks requested.
John particularly appreciates the respectful way the carers handle his personal care.
We both enjoy and appreciate the friendly service.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Pamela,
Thank you for taking the time to leave us a review, really do appreciate it.
It is great to hear the carers approachable, helpful, supportive and willing to complete any tasks requested. And that John particularly appreciates the respectful way they support with his personal care.
We will be sure to pass on your feedback to the team who will be delighted to know you both appreciate the friendly service they provide and read your comments.
Kindest regards and thanks
Katie
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Review from J H (Son of Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous service always accommodating to our needs. Client centred care that aims to ensure the dignity of the service user. Management are efficient and effective answering queries quickly enabling them to provide a service totally tailored to our needs.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really appreciate it.

We are pleased to hear you feel we provide a fabulous service and are always accommodating to your needs and provide client centered care.
It is also great to hear management are efficient and effective in answering queries quickly, enabling them to provide a service totally tailored to your needs.

We will be sure to pass on your feedback to the team who will be thrilled to receive your comments.

Kindest regards
Katie
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Review from R L (Husband of Client) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No problem at all. Very nice, efficient, timely and clean with PPE.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really appreciate it.
We are pleased to hear you have had no problems at all and everyone is very nice, efficient, timely and use PPE when required. We will be sure to pass on your feedback to the team.
Kindest regards
Katie
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Review from Lynn W (Daughter of Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is always good if I have any problems, they are always sorted out swiftly. All the staff are helpful and great with me & dad.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Lynn, Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear that the service you receive is always good and if there are ever any problems they are always swiftly sorted out. It is also great to hear all the team are helpful and great with you and your Dad. We will be sure to pass on your feedback to the team in Bromsgrove.Kindest regards Katie
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Review from B H (Son of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father receives a carers visit every week and I am glad to say he is very pleased with his visits and I think he really looks forward to them. He is always full of praise as to how busy the carer is, getting all the jobs done and seeking out the next tasks she can help with. I think dad also likes
to have a chat with the carer and it is good that she boosts his spirit and encourages him in various things. Dad is a much happier person after each visit.
Many thanks for the support you provide.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really do appreciate it. We are happy to hear your Father is very pleased with his visits and he looks forward to them. It is also amazing to hear your Father likes to have a chat with the carer which boosts his spirits and is a much happier person after each visit. We will be sure to pass on your feedback to the team who will be thrilled to read your comments. Kindest regards Katie
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Review from Z C (Daughter of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive about having carers to take care of my father, who has Alzheimer's, but I can honestly say my experience with Helping Hands Bromsgrove has been fantastic. My father's regular carer is amazing, and my dad is very happy and well taken care of. It gives me peace of mind as well
as taking some of the pressure off me. I would highly recommend them.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a 5* review, we really appreciate it.We are delighted to hear the team at Bromsgrove has been fantastic, after being a bit apprehensive at first. It is great to hear your Father's regular carer is amazing, and the service provides peace of mind knowing your Dad is very happy and well taken care of.We will be sure to pass on your feedback to the team.Kind regards Katie
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Review from D B (Daughter of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not recommend enough.
So caring, so thoughtful, so approachable.
Actual carers & office staff have become like friends.
Thank you all.
Level of support is excellent.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really do appreciate it.We are delighted to hear you could not recommend enough as we are so caring, thoughtful and approachable. It is also lovely to hear the carers and office staff have become like friends.We will be sure to pass on your kind feedback to the team.Kindest regards Katie
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Review from N M (Son of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just started with care. All set up by Kellly, so far so good. The carers are very good so far.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really do appreciate it.It is great to know that after just starting care with us which was set up by Kelly you feel the carer is so far so good and all the carers are very good.We will be sure to pass on your feedback to Kelly and the Bromsgrove team.Kind regards Katie
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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Helping Hands Home Care (Bromsgrove) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Helping Hands Home Care (Bromsgrove) is calculated as follows: ( (178 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 214 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bromsgrove) is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Martine

Martine Kahwa

Job Title: Branch Care Manager

I am a mother to three children and two stepchildren. I’m also married and enjoy spending
quality time with my family and making lasting memories. In my spare time, I enjoy floristry,
and you will often find me creating arrangements. I like to walk, mostly along the beautiful
local canal with a picnic, especially in the summer months.
I love getting involved with community activities and I have had the privilege of being a
volunteer for the charity ‘Re-engage’

Frequently Asked Questions about Helping Hands Home Care (Bromsgrove)

What Type of Services does Helping Hands Home Care (Bromsgrove) offer?

Helping Hands Home Care (Bromsgrove) offers Home Care.

How many Carers does Helping Hands Home Care (Bromsgrove) employ?

Helping Hands Home Care (Bromsgrove) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bromsgrove) to verify any information. View our terms and conditions. Helping Hands Home Care (Bromsgrove) has an Enhanced Service - more info.