Helping Hands Home Care (Bromsgrove)

Very satisfactory.

Thank you

Helping Hands have been caring for me for a number of years and have always been kind and respectful, friendly, and willing to do whatever I need. I wouldn't hesitate to recommend them to anyone who needs help.

Our main carer, Louise, is great. She is very efficient and comes in knowing where everything is, and I do not need to even tell her. She gets on well with my husband and always cleans up afterwards, ensuring it's spotless.

Both carers are excellent nothing is too much trouble. The standard of cleaning is first rate. When I had an appointment at the hospital a person to do a job came and she made sure he was who he said he was before letting him in.

I always have complete peace of mind when going away, knowing that my mum is well cared for. From the initial meeting and setting up the care, everything has been handled smoothly and professionally. The home visits are carried out exactly as requested, and my mum genuinely loves all the staff who come to see her. I highly recommend Helping Hands - the Bromsgrove branch, the Manager, the Care Coordinator and all the staff have been outstanding.

All of the carers have always provided a professional approach in attending my parents. Being of a certain 'hardy' generation (both born in the early 1930's), they had always prided themselves on being self-sufficient. It was no easy task to gently get them to admit the time had come when they needed more help than they, or us, could provide. After careful consideration, we commissioned Helping Hands in Sept 2021. Every member of the team has always demonstrated a nurturing and thoughtful persona. Their humility (and sometimes required firmness) is a credit to their employers. Every staff member is a great ambassador for the company. I would have no hesitation in recommending H H to anyone seeking a supportive service for their loved ones.

We recently had a care review for mum with Helping Hands, and I'm really pleased with how well it went. The team took the time to understand her needs, and listen to our concerns and explain everything clearly. They were warm, professional and respectful throughout. The relief left us feeling that mum is in safe hands.

My experience of Helping Hands as generally very good, providing just the right amount of care, also company and conversation, which I do need. Mostly, I have the same helper - very good. The office is good at providing info about this, and I do appreciate the text of the details sent previously. I also appreciate the same helper coming each week. They are almost a member of the family.

All ok.

The carers have all been very good and very helpful, helping with shopping and bringing bags to the door from the car. Helped massively with confidence!

The office staff have been fantastic dealing with any issues promptly.

In short, Helping Hands is brilliant!! Highly recommend!

We prefer consistent use with w/e carers, which is now being achieved. We are very happy with the care to my wife and would not chance care at all. Helping hands are very helpful when contacted.

I have experienced excellent service from the Bromsgrove branch of Helping Hands. The management are responsive and knowledgeable about their area of business. They respond to changes on the medication, reply to emails promptly and are very flexible and keen to work with their clients. The carers are top drawer and are keen to make living in your own home as normal and as comfortable as possible. They are friendly and no request is too difficult. I have had a wonderful time with the carers and look forward to their visits.

Very happy with the level of care mum receives. Staff have quickly learnt how mum prefers her routines etc. They have become familiar with her interests which promotes conversations that she will participate in. As a family we now have great peace of mind ensuring that her medication is being safely administered, and also that she is being monitored and checked twice a day.

Very happy with the care my mum receives, which is ensuring that she can stay at home and live independently for as long as possible.

We both enjoy and appreciate the friendly service.

Fabulous service always accommodating to our needs. Client centred care that aims to ensure the dignity of the service user. Management are efficient and effective answering queries quickly enabling them to provide a service totally tailored to our needs.

No problem at all. Very nice, efficient, timely and clean with PPE.