Helping Hands Home Care (Bromsgrove)

Ground Floor, 21 The Strand, Bromsgrove B61 8AB
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9.8 45 Reviews
  • Helping Hands Home Care (Bromsgrove), Bromsgrove
Helping Hands Home Care (Redditch & Bromsgrove) delivers home care that is individually tailored and unique to each and every person they support.

Whether you would like help around the house, support with getting out and about or care for a medical condition or dementia, Helping Hands can cater to your needs.

The team have over 30 years of experience in supporting over 40,000 families across the UK. Whatever support you need, they will go above and beyond to meet those needs, all in the comfort of your home.

Offering a fully manages service that is regulated by the CQC, you can be comfortable in the knowledge that your care will be efficient, reliable and safe.
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Care Provided by Helping Hands Home Care (Bromsgrove)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.55
  • Weekly Live-in Care Fees: from £1750

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Bromsgrove) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Bromsgrove) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Bromsgrove) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Martine Kahwa (Branch Care Manager)

Helping Hands Home Care (Bromsgrove) Reviews (45)

9.8

Helping Hands Home Care (Bromsgrove) has a Review Score of 9.8 (9.806) out of 10, based on 39 reviews in the last 2 years.
Over all time Helping Hands Home Care (Bromsgrove) has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Home Care (Bromsgrove)
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Total of 45, showing 21-40
Review from Z C (Daughter of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive about having carers to take care of my father, who has Alzheimer's, but I can honestly say my experience with Helping Hands Bromsgrove has been fantastic. My father's regular carer is amazing, and my dad is very happy and well taken care of. It gives me peace of mind as well
as taking some of the pressure off me. I would highly recommend them.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a 5* review, we really appreciate it.We are delighted to hear the team at Bromsgrove has been fantastic, after being a bit apprehensive at first. It is great to hear your Father's regular carer is amazing, and the service provides peace of mind knowing your Dad is very happy and well taken care of.We will be sure to pass on your feedback to the team.Kind regards Katie
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Review from D B (Daughter of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can not recommend enough.
So caring, so thoughtful, so approachable.
Actual carers & office staff have become like friends.
Thank you all.
Level of support is excellent.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really do appreciate it.We are delighted to hear you could not recommend enough as we are so caring, thoughtful and approachable. It is also lovely to hear the carers and office staff have become like friends.We will be sure to pass on your kind feedback to the team.Kindest regards Katie
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Review from N M (Son of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just started with care. All set up by Kellly, so far so good. The carers are very good so far.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really do appreciate it.It is great to know that after just starting care with us which was set up by Kelly you feel the carer is so far so good and all the carers are very good.We will be sure to pass on your feedback to Kelly and the Bromsgrove team.Kind regards Katie
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Review from P O (Cousin of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the care provided. Like that, we have consistency of carer visiting, giving the client time for a chat!
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really do appreciate it.It is lovely to hear you are happy with the care being provided and you have consistent carers who give your cousin the time to have a chat. We will be sure to pass on your feedback to the team at Bromsgrove.Kindest regards Katie
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Review from Martin H (Husband of Client) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am not present when carer comes, so all values are from my wife. This is what she can remember. The visit is for companionship. Good service, very happy.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really do appreciate it. We are happy to hear that you feel the service is good and you are very happy.We will be sure to pass on your feedback to the team at Bromsgrove.Kind regards Katie
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Review from L F (Daughter of Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Helping Hands Bromsgrove are simply wonderful. They are a huge support to our family, especially our carer Carol, who looks after mum so well. The office team are well organised and always helps us find a solution if we need to change shifts or increase our help requirements.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really do appreciate it. We are happy to hear all the staff at Bromsgrove are simply wonderful and have been a huge support to your family, especially your Mums carer Carol. It is great to know Carol looks after your mum well and the office team are well organised and always help to find solutions if you need to change or increase the care calls. We will now be sure to pass on your feedback to the team in Bromsgrove.Kindest regards Katie
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Review from Julie B (Daughter of Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am very happy with the service provided and especially happy with Mum's main carer. Lots of the time, they visit mum at the time stated on the rota, and if ever they are late, there is always a good and valid reason.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that overall you are very happy with the service and you are especially happy with the care being provided for your Mum.
It is also great to know they visit Mum at the expected time a lot of the time and if ever they are late there is always a good reason.
We will be sure to pass on your feedback to the team at Bromsgrove.
Kindest regards
Katie
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Review from John M (Client) assisted by family/friend published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just excellent care. Just so helpful, kind and made difficult situations so much easier to deal with. Sophie is patient, kind and helpful as I find at times overwhelmed by a deteriorating situation. A huge thank you.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a 5* review, we really do appreciate it.
We are pleased to know that you feel Helping Hands provide excellent care and are helpful, kind and make difficult situations so much easier to deal with.
It is also lovely to hear Sophie in particular is patient, kind and helpful and this helps when you feel a bit overwhelmed by deteriorating situations.
We will be sure to pass on your thanks and kind feedback to Sophie and the team in Bromsgrove.
Kindest regards
Katie
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Review from Shirley W (Client) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff satsifactory.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for leaving us a review, we really appreciate it and will be sure to pass on your comments to the team.Kindest regards Katie
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Review from Anne M (Daughter of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy with her carers and enjoys their company. It is also really reassuring to know that mum has someone kind coming in to help her to bed.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a 5* review, we really do appreciate it. We are pleased to hear your Mum is very happy with her carers and enjoys their company. It is also great to know that knowing Mum has someone kind to help her to bed is really reassuring for you. We will be sure to pass on your feedback to the team. Kindest regards Katie
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Review from Lynda Y (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used the team for Mum in the summer of 2024 for a couple of months, she loved all the girls who came in.
Have started using them again and have been so pleased by the speed they have put together a team for us.
Mum has been delighted, feels safe and has enjoyed the chit chat. They have agreed
to take her her do some shopping each week now too so, as a family, we are delighted she is in such good hands. Takes the pressure off us as we are out of town and cant get there every week.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Bromsgrove)Thank you for taking the time to leave us a 5* review, we really do appreciate it.
It is great to hear after using Helping Hands for a couple of months in 2024 we are now supporting Mum again after putting together a care team very quickly.
We are also happy to know Mum has been delighted with the care and she feels safe and has enjoyed the chit chat with the carers.
We will be sure to pass on your kind feedback to the team in Bromsgrove.
Kindest regards
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Review from M W (Son of Client) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We continue to be delighted with the service provided by Helping Hands. Mum actively looks forward to visits from the team. The staff are lovely, caring and kind. During our recent bereavement, staff have offered fantastic and unwavering support, which has been much appreciated. Also, the team in the
office are always friendly and helpful. Well done, everybody!
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Review from Pamela P (Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands supply me with a shower nurse once a week, which means I can shower safely and helps me to dress. In addition, she may change the sheets, hang up the towels to dry and make me a cup of tea.
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Review from C J (Daughter of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy with the care & support she received from the friendly & professional carers. She always looks forward to their visits. The office are also very good at adding sessions in at short notice, as my role involved working out of hours.
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Review from W C (Husband of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For 3-4 years, I have had difficulty getting my wife (with dementia) to clean and wash, and she refused to let me help her. I tried everything and everywhere and was at my wits' end when I employed Helping Hands to deal with it. Their response was fast and professional, and after an efficient needs
assessment and initial visits to establish relations, two of their carers were able to get my wife up, showered, groomed and dressed. My wife loved it, was very pleased and full of praise. This changed my life overnight, lifted a dark cloud, and I now feel I can cope and get some life back. I can thoroughly recommend Helping Hands without reservation. It has also revived my wife's self-esteem.
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Review from David K (Son of Client) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very productive.
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Review from Julia Y (Daughter of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving care from Helping Hands, Bromsgrove for just under 4 years. They have become part of our family and mum looks forward to seeing the carers every morning and evening...and other times when necessary. I have spinal problems and when I am unable to help mum or attend appointments,
I have no problem in asking Helping Hands to step in. Many of the carers have built up a friendship with mum and are interested in looking after her both physically and emotionally. When dealing with certain situations the carers have gone above and beyond to make sure mum is happy and comfortable.
For me personally, I feel supported and talk openly with Management about any problems and have found them to be friendly, caring and interested..... and every now and again, have time for a good laugh :)
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Review from Andrew F (Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An exemplary service from start to finish. I needed support with surgical stockings & washing my feet following a total hip replacement.


From the initial assessment to the visits every other day, a faultless service. I would be happy to recommend all the staff that have visited me over the past

month and the care they have taken in looking after me.


Thank you.

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Review from Amanda F (Daughter of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been an excellent provider for my elderly mother with mixed dementia for about a year now, which includes day visits and nights sleepovers. The staff work hard and the continuity of staff help with building up positive relationships with my mother. When I've been present at the same
time as the carers it's encouraging to see her respond positively.
Recently I have been very impressed with the support provided by Management at the Redditch and Bromsgrove Branch to accommodate necessary last minute changes and wrap around care to support at a time when my mother's health went into a decline and again. Thank you all for what you do.
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Review from J H (Wife of Client) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Helping Hands, Redditch and Bromsgrove to help care for my husband for most of 2021, unfortunately, I had to go into hospital in August and have had to have a lot of ongoing support for both of us, we could not have managed without Helping Hands, the staff who visit and care for us
are unfailingly professional, courteous, patient and above all kind. The Redditch and Bromsgrove branch have always managed to find somebody to come in overnight, very reassuring in these difficult times.
Reply from Miguel Camelo, Branch Care Manager at Helping Hands Home Care (Bromsgrove)Hi Jane, it has been a pleasure to support you both and it is lovely to hear your kind words about our team. They will be delighted to learn of your praise for them - thank you so much.
Best wishes.
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Helping Hands Home Care (Bromsgrove) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Helping Hands Home Care (Bromsgrove) is calculated as follows: ( (195 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 232 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bromsgrove) is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Martine

Martine Kahwa

Job Title: Branch Care Manager

I am a mother to three children and two stepchildren. I’m also married and enjoy spending
quality time with my family and making lasting memories. In my spare time, I enjoy floristry,
and you will often find me creating arrangements. I like to walk, mostly along the beautiful
local canal with a picnic, especially in the summer months.
I love getting involved with community activities and I have had the privilege of being a
volunteer for the charity ‘Re-engage’

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bromsgrove) to verify any information. View our terms and conditions. Helping Hands Home Care (Bromsgrove) has an Enhanced Service - more info.