Helping Hands Home Care (Bromsgrove)

Fabulous service always accommodating to our needs. Client centred care that aims to ensure the dignity of the service user. Management are efficient and effective answering queries quickly enabling them to provide a service totally tailored to our needs.

No problem at all. Very nice, efficient, timely and clean with PPE.

The service is always good if I have any problems, they are always sorted out swiftly. All the staff are helpful and great with me & dad.

Many thanks for the support you provide.

I was very apprehensive about having carers to take care of my father, who has Alzheimer's, but I can honestly say my experience with Helping Hands Bromsgrove has been fantastic. My father's regular carer is amazing, and my dad is very happy and well taken care of. It gives me peace of mind as well as taking some of the pressure off me. I would highly recommend them.

Level of support is excellent.

We have just started with care. All set up by Kellly, so far so good. The carers are very good so far.

Happy with the care provided. Like that, we have consistency of carer visiting, giving the client time for a chat!

I am not present when carer comes, so all values are from my wife. This is what she can remember. The visit is for companionship. Good service, very happy.

All the staff at Helping Hands Bromsgrove are simply wonderful. They are a huge support to our family, especially our carer Carol, who looks after mum so well. The office team are well organised and always helps us find a solution if we need to change shifts or increase our help requirements.

Overall, I am very happy with the service provided and especially happy with Mum's main carer. Lots of the time, they visit mum at the time stated on the rota, and if ever they are late, there is always a good and valid reason.

Just excellent care. Just so helpful, kind and made difficult situations so much easier to deal with. Sophie is patient, kind and helpful as I find at times overwhelmed by a deteriorating situation. A huge thank you.

Staff satsifactory.

Mum is very happy with her carers and enjoys their company. It is also really reassuring to know that mum has someone kind coming in to help her to bed.

Mum has been delighted, feels safe and has enjoyed the chit chat. They have agreed to take her her do some shopping each week now too so, as a family, we are delighted she is in such good hands. Takes the pressure off us as we are out of town and cant get there every week.

We continue to be delighted with the service provided by Helping Hands. Mum actively looks forward to visits from the team. The staff are lovely, caring and kind. During our recent bereavement, staff have offered fantastic and unwavering support, which has been much appreciated. Also, the team in the office are always friendly and helpful. Well done, everybody!

Helping Hands supply me with a shower nurse once a week, which means I can shower safely and helps me to dress. In addition, she may change the sheets, hang up the towels to dry and make me a cup of tea.

My mother is happy with the care & support she received from the friendly & professional carers. She always looks forward to their visits. The office are also very good at adding sessions in at short notice, as my role involved working out of hours.

For 3-4 years, I have had difficulty getting my wife (with dementia) to clean and wash, and she refused to let me help her. I tried everything and everywhere and was at my wits' end when I employed Helping Hands to deal with it. Their response was fast and professional, and after an efficient needs assessment and initial visits to establish relations, two of their carers were able to get my wife up, showered, groomed and dressed. My wife loved it, was very pleased and full of praise. This changed my life overnight, lifted a dark cloud, and I now feel I can cope and get some life back. I can thoroughly recommend Helping Hands without reservation. It has also revived my wife's self-esteem.

Very productive.