Caremark Hatfield, Welwyn & St Albans

The Gatehouse, Alban Park, Hatfield Road, St Albans AL4 0JJ
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9.7 48 Reviews
  • Caremark Hatfield, Welwyn & St Albans, St Albans
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Care Provided by Caremark Hatfield, Welwyn & St Albans

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £30
  • Weekly Live-in Care Fees: £1200 – £1600

These prices are only a guideline, please contact Caremark Hatfield, Welwyn & St Albans to find out the exact price for your requirements.

Contact Caremark Hatfield, Welwyn & St Albans to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Hatfield, Welwyn & St Albans to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Brooke Draper (Registered Care Manager)
Are you the Owner/Manager of Caremark Hatfield, Welwyn & St Albans? View your Advertising Options

Caremark Hatfield, Welwyn & St Albans Reviews (48)

9.7

Caremark Hatfield, Welwyn & St Albans has a Review Score of 9.7 (9.695) out of 10, based on 18 reviews in the last 2 years.
Over all time Caremark Hatfield, Welwyn & St Albans has 48 reviews.

Overall Experience
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Date Published
  • 48
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Reviewer Connection to Caremark Hatfield, Welwyn & St Albans
  • 17
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Total of 48, showing 1-20
Review from A M (Daughter of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall dad is quite happy with his care, he likes it when he gets regular ones that he knows as he likes to have a chat and laugh with them. Most know his needs and tend to him well and few will go above and beyond.
Reply from Brooke Draper, Registered Manager at Caremark Hatfield, Welwyn & St AlbansThank you for sharing your feedback with us. We're so pleased to hear that your dad is happy with his care and enjoys building relationships with the carers he knows well. It's lovely that he feels comfortable enough to have a chat and a laugh with them. We're also glad to know that his needs are being met and that members of our team go above and beyond for him.
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Review from Dawn B (Daughter-in-law of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as family are very pleased with the care provided for our mum /mother in law .they are very helpull and the company have been very flexible in changeing care times and always aim to meet our needs and wishes often at short notice.they go above and beyond what we have experienced from other care companys.
Reply from Brooke Draper, Registered Manager at Caremark Hatfield, Welwyn & St AlbansThank you so much for your kind words. We're delighted to hear that you and your family are pleased with the care and support provided for your mum. Our team always strives to be flexible and responsive to each family's needs, and it means a great deal to know this has made a difference for you. Your feedback reassures us that we are making a positive impact, and we'll continue to do our very best for your mum!
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Review from C C (Daughter of Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have been kind, respectful & helpful in looking after my dad. Nothing is too much trouble for them. When we had a crisis, the carer did an addiction call to he;p my dad and keep him comfortable. The manager of the service has been in constant contact and answers any changes required are seamlessly
made.
Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St AlbansThank you so much for your kind words. I'm really pleased to hear that our carers have been able to support your Dad with kindness, respect, and dedication. It's always our aim to make sure families feel supported and involved, and I'm glad our communication and flexibility have made a difference. I'll be sure to pass your lovely feedback on to the team-it means a lot to all of us.
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Review from M O (Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first phone call to the office re having care at home, I cannot fault the service which was provided by all staff. All was very efficient, caring and provided excellent personal care.
Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St AlbansThank you so much for your kind review. I'm truly pleased to hear that your experience-from the initial enquiry to the delivery of care-was met with efficiency, compassion, and professionalism from all members of our team. If you require any further support in the future, please don't hesitate to contact us!
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Review from Fergus C (Son of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional service delivered by exceptional carers.
Looking after my mother has shown me that being a carer is a very hard and often difficult job. It requires empathy, compassion and dedication which my mother's carers have in abundance (each and every one of them !).
I am deeply grateful for all
that they do for her. Also for their invaluable advice and support which is a great help to me.
The carers really do become part of the family. My mother and I have grown very fond of them all !
Also a big thank you to the management team who have gone above and beyond the call of duty on a numerous occasions.
Well done Caremark !
Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St AlbansThank you for your kind and generous words. We are truly grateful for your recognition of the compassion and dedication shown by our care team. It is always our aim to provide not only high-quality care but also meaningful support to families, and we are pleased to know this has made a difference.Your appreciation also means a great deal to our management team. It is a privilege to support your mother, and we remain committed to delivering the highest standard of care.Thank you again!
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Review from Nadine H (Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing provider of care when I am at my lowest point after an accident. If I need help they answer my call straight away, the care manager came to my home and established my needs and they are being provided with great care, support and a genuine willingness to provide great service.
The majority
of my carers are going above and beyond for me, this is has exceeded my expectations - Thank you
Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St AlbansThank you so much for your lovely feedback. I'm truly sorry you've had to go through such a difficult time, but I'm so glad we've been able to support you when you needed it most. It's wonderful to hear that our team has made a difference in your recovery - your kind words really mean a great deal to all of us. We're committed to providing not just care, but genuine compassion and support, and I'm so pleased that's come through in your experience. Please don't hesitate to reach out if there's ever anything more we can do!
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Review from F M (Wife of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff who does respect my husband's dignity.
Very reliable staff with good communication skills
Very professional
Excellent management who dies take complaints seriously
Since Caremark started taking care of my husband l felt so peacefully.and so relaxed.
Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St AlbansThank you so much for your kind and thoughtful words. It truly means a lot to know that you feel at peace and reassured with the care your husband is receiving. Preserving his dignity and providing compassionate, professional support is something we're deeply committed to. I'm also grateful for your recognition of our team's reliability and communication, as well as the trust you've placed in our management. We take every concern seriously and always aim to deliver care that brings comfort and confidence. Thank you again for trusting us with his care!
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Review from D U (Daughter of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The live in carer goes above and beyond to look after mum. She cooks for her from scratch another purees the food. She makes sure she drinks enough and that she is always comfortable. The other cares that come in 3 times per day are always gentle and careful when helping mum. She loves to see them.
Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St AlbansThank you so much for your kind words! We are delighted to hear that your mum is receiving the care and attention she deserves. Our live-in carer and visiting team are dedicated to providing the highest level of support, and it's wonderful to know that their efforts are making a positive difference. Ensuring your Mum's comfort and well-being is our top priority, and we truly appreciate your recognition of their hard work. If there's ever anything more we can do, please don't hesitate to reach out.
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Review from Anne C (Daughter of Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful to the lovely staff at Caremark who looked after my mum, at home for two and a half years after she became bedridden, with compassion and kindness. All the carers were reliable, supportive and attentive, and communication with the friendly admin staff was always quick and efficient.
Would highly recommend.
Reply from Brooke Draper, Care Manager at Caremark Hatfield, Welwyn & St AlbansThank you so much for your kind words and for sharing your experience with Caremark. We're truly grateful to have had the opportunity to care for your mum and are delighted to hear that our team's compassion and attentiveness made a positive difference. It's wonderful to know that both our carers and our office staff helped you feel supported. Your recommendation means a lot to us, and we'll pass along your appreciation to everyone involved in your mum's care. Thank you again for trusting us with her well-being.
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Review from R C (Client) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Has improved over the last few months, flexibility and alteration made easier. Quality has remained good with generally helpful staff.
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Review from Jill B (Client) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory. Kind and considerate staff at all levels.
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Review from Stephen C (Husband of Client) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, and very friendly staff.
Reply from Brooke Draper, Care Manager at Caremark Hatfield, Welwyn & St AlbansThank you for taking the time to complete this review. I will pass on your kind words to the care workers. Thank you!
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Review from E B (Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding convalescence support at home following hospital stay. Would recommend Caremark without hesitation and use their services again. The carer also accompanied me to and from hospital. She stayed several days, was fully trustworthy, a great cook and company, and gave me great peace of mind.
Reply from Brooke Draper, Care Manager at Caremark Hatfield, Welwyn & St AlbansThank you for taking the time to complete this review. I will pass on your kind words to the carer and the rest of the team. Thank you!
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Review from Gary W (Son of Client) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't normally write reviews but I have to say Caremark has helped me with my mum who has Dementia sadly. I did try a care home and my mum was so upset and stressed there. Moved back to her home and now the Caremark staff has changed my mum back to a calm, happy-go-lucky lady and has helped in every
way. That includes me, I can relax knowing my mum is safe 24/7 all in all very happy with Caremark's service in taking care of my mum.
Thank you, Caremark for your special service in a very hard time.
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Review from Ruth K (Daughter of Client) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and support from Caremark! My siblings and I feel very happy and reassured by the care Mum is receiving, and the communication with us is always quick and efficient. It's a great relief to feel in such safe hands at a time which has seen big, distressing changes in our mum's circumstances.
We're very grateful to all the lovely carers and admin staff/managers.
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Review from Nick I (Son of Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my mother has passed away. However while she was alive and bedridden. The care she received from Caremark was at all times faultless... The carers went above and beyond what was expected from them. Often buy things like milk, etc out of their own money! (I always paid them back). Sometimes they
even over ran their allocated time. Every carer was friendly, attentive, polite, and most of all caring.
It was always very easy to get hold of the office, even out of hours.
So, a big thank you for a job well done.
Reply from Lauren Walker at Caremark Hatfield, Welwyn & St AlbansWe are deeply sorry for your loss and extend our sincerest condolences to you and your family during this difficult time. Thank you so much for taking the time to share your experience with us. It is heartening to hear that our carers were able to provide the support and compassion that you and your mother needed. Your kind words about our team's dedication and willingness to go above and beyond are incredibly meaningful to us. Please know that your appreciation has been shared with the entire Caremark team, and it will certainly motivate us to continue delivering exceptional care to all our clients. Thank you once again for your kind words and for choosing Caremark. We are here for you if you need any support or assistance in the future.
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Review from B F (Client) assisted by family/friend published on 1 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service is good, I have a good bond with my regular carers. I feel uncomfortable sometimes with having two male carers but ok when there is one female and one male carer.
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Review from Roy S (Client) published on 29 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the carers have been very good. On occasions l have found it difficult to understand some of the carers, this could be down to my deafness and the wearing of masks. On each visit, the carers have asked if there is anything else they can do to assist me. I would like to thank them for all the
consideration they have given me.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St AlbansThank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team.
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Review from Katy H (Client) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers were very kind and very supportive. Always there when needed a chat. Always asked if I needed any help with anything else. Very easy to contact Caremark if I needed to get in contact with them. Thank you to all the carers who came out and helped me.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St AlbansThank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team!
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Review from Iain G (Son of Client) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care provided by Caremark, our experience has been excellent for Dad and now Mum. They offer amazing communication, always one step ahead in offering support outside of care time too, completely committed to providing client and customer care, I would heartily recommend them to you... managers
are all switched on to our needs and the carers have all been nothing short of caring - well done!
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St AlbansThank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team!
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Caremark Hatfield, Welwyn & St Albans is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Caremark Hatfield, Welwyn & St Albans is calculated as follows: ( (80 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Hatfield, Welwyn & St Albans is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Caremark Hatfield, Welwyn & St Albans

What Type of Services does Caremark Hatfield, Welwyn & St Albans offer?

Caremark Hatfield, Welwyn & St Albans offers Home Care.

How many Carers does Caremark Hatfield, Welwyn & St Albans employ?

Caremark Hatfield, Welwyn & St Albans employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hatfield, Welwyn & St Albans to verify any information. View our terms and conditions. Caremark Hatfield, Welwyn & St Albans has an Basic Service - more info.