Caremark Hatfield, Welwyn & St Albans

The Gatehouse, Alban Park, Hatfield Road, St Albans AL4 0JJ
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9.8 46 Reviews
  • Caremark Hatfield, Welwyn & St Albans, St Albans
They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Companionship
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £28

These prices are only a guideline, please contact Caremark Hatfield, Welwyn & St Albans to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Brooke Draper (Registered Care Manager)

Caremark Hatfield, Welwyn & St Albans Reviews (46)

Total of 46, showing 1-20
9.8

Caremark Hatfield, Welwyn & St Albans has a Review Score of 9.8 (9.811) out of 10, based on 19 reviews in the last 2 years. Over all time Caremark Hatfield, Welwyn & St Albans has 46 reviews.

Overall Experience

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Date Published

46
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Review from C C (Daughter of Client) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been kind, respectful & helpful in looking after my dad. Nothing is too much trouble for them. When we had a crisis, the carer did an addiction call to he;p my dad and keep him comfortable. The manager of the service has been in constant contact and answers any changes required are seamlessly
made.

Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for your kind words. I'm really pleased to hear that our carers have been able to support your Dad with kindness, respect, and dedication. It's always our aim to make sure families feel supported and involved, and I'm glad our communication and flexibility have made a difference. I'll be sure to pass your lovely feedback on to the team-it means a lot to all of us.

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Review from M O (Client) published on 29 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to the office re having care at home, I cannot fault the service which was provided by all staff. All was very efficient, caring and provided excellent personal care.

Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for your kind review. I'm truly pleased to hear that your experience-from the initial enquiry to the delivery of care-was met with efficiency, compassion, and professionalism from all members of our team. If you require any further support in the future, please don't hesitate to contact us!

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Review from Fergus C (Son of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service delivered by exceptional carers.
Looking after my mother has shown me that being a carer is a very hard and often difficult job. It requires empathy, compassion and dedication which my mother's carers have in abundance (each and every one of them !).
I am deeply grateful for all
that they do for her. Also for their invaluable advice and support which is a great help to me.
The carers really do become part of the family. My mother and I have grown very fond of them all !
Also a big thank you to the management team who have gone above and beyond the call of duty on a numerous occasions.
Well done Caremark !

Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your kind and generous words. We are truly grateful for your recognition of the compassion and dedication shown by our care team. It is always our aim to provide not only high-quality care but also meaningful support to families, and we are pleased to know this has made a difference.Your appreciation also means a great deal to our management team. It is a privilege to support your mother, and we remain committed to delivering the highest standard of care.Thank you again!

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Review from Nadine H (Client) published on 17 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing provider of care when I am at my lowest point after an accident. If I need help they answer my call straight away, the care manager came to my home and established my needs and they are being provided with great care, support and a genuine willingness to provide great service.
The majority
of my carers are going above and beyond for me, this is has exceeded my expectations - Thank you

Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for your lovely feedback. I'm truly sorry you've had to go through such a difficult time, but I'm so glad we've been able to support you when you needed it most. It's wonderful to hear that our team has made a difference in your recovery - your kind words really mean a great deal to all of us. We're committed to providing not just care, but genuine compassion and support, and I'm so pleased that's come through in your experience. Please don't hesitate to reach out if there's ever anything more we can do!

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Review from F M (Wife of Client) published on 17 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who does respect my husband's dignity.
Very reliable staff with good communication skills
Very professional
Excellent management who dies take complaints seriously
Since Caremark started taking care of my husband l felt so peacefully.and so relaxed.

Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for your kind and thoughtful words. It truly means a lot to know that you feel at peace and reassured with the care your husband is receiving. Preserving his dignity and providing compassionate, professional support is something we're deeply committed to. I'm also grateful for your recognition of our team's reliability and communication, as well as the trust you've placed in our management. We take every concern seriously and always aim to deliver care that brings comfort and confidence. Thank you again for trusting us with his care!

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Review from D U (Daughter of Client) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The live in carer goes above and beyond to look after mum. She cooks for her from scratch another purees the food. She makes sure she drinks enough and that she is always comfortable. The other cares that come in 3 times per day are always gentle and careful when helping mum. She loves to see them.

Reply from Brooke Draper, Registered Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for your kind words! We are delighted to hear that your mum is receiving the care and attention she deserves. Our live-in carer and visiting team are dedicated to providing the highest level of support, and it's wonderful to know that their efforts are making a positive difference. Ensuring your Mum's comfort and well-being is our top priority, and we truly appreciate your recognition of their hard work. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from Anne C (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to the lovely staff at Caremark who looked after my mum, at home for two and a half years after she became bedridden, with compassion and kindness. All the carers were reliable, supportive and attentive, and communication with the friendly admin staff was always quick and efficient.
Would highly recommend.

Reply from Brooke Draper, Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for your kind words and for sharing your experience with Caremark. We're truly grateful to have had the opportunity to care for your mum and are delighted to hear that our team's compassion and attentiveness made a positive difference. It's wonderful to know that both our carers and our office staff helped you feel supported. Your recommendation means a lot to us, and we'll pass along your appreciation to everyone involved in your mum's care. Thank you again for trusting us with her well-being.

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Review from R C (Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Has improved over the last few months, flexibility and alteration made easier. Quality has remained good with generally helpful staff.

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Review from Jill B (Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory. Kind and considerate staff at all levels.

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Review from Stephen C (Husband of Client) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, and very friendly staff.

Reply from Brooke Draper, Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete this review. I will pass on your kind words to the care workers. Thank you!

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Review from E B (Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding convalescence support at home following hospital stay. Would recommend Caremark without hesitation and use their services again. The carer also accompanied me to and from hospital. She stayed several days, was fully trustworthy, a great cook and company, and gave me great peace of mind.

Reply from Brooke Draper, Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete this review. I will pass on your kind words to the carer and the rest of the team. Thank you!

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Review from Gary W (Son of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't normally write reviews but I have to say Caremark has helped me with my mum who has Dementia sadly. I did try a care home and my mum was so upset and stressed there. Moved back to her home and now the Caremark staff has changed my mum back to a calm, happy-go-lucky lady and has helped in every
way. That includes me, I can relax knowing my mum is safe 24/7 all in all very happy with Caremark's service in taking care of my mum.
Thank you, Caremark for your special service in a very hard time.

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Review from Ruth K (Daughter of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and support from Caremark! My siblings and I feel very happy and reassured by the care Mum is receiving, and the communication with us is always quick and efficient. It's a great relief to feel in such safe hands at a time which has seen big, distressing changes in our mum's circumstances.
We're very grateful to all the lovely carers and admin staff/managers.

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Review from Nick I (Son of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother has passed away. However while she was alive and bedridden. The care she received from Caremark was at all times faultless... The carers went above and beyond what was expected from them. Often buy things like milk, etc out of their own money! (I always paid them back). Sometimes they
even over ran their allocated time. Every carer was friendly, attentive, polite, and most of all caring.
It was always very easy to get hold of the office, even out of hours.
So, a big thank you for a job well done.

Reply from Lauren Walker at Caremark Hatfield, Welwyn & St Albans

We are deeply sorry for your loss and extend our sincerest condolences to you and your family during this difficult time. Thank you so much for taking the time to share your experience with us. It is heartening to hear that our carers were able to provide the support and compassion that you and your mother needed. Your kind words about our team's dedication and willingness to go above and beyond are incredibly meaningful to us. Please know that your appreciation has been shared with the entire Caremark team, and it will certainly motivate us to continue delivering exceptional care to all our clients. Thank you once again for your kind words and for choosing Caremark. We are here for you if you need any support or assistance in the future.

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Review from B F (Client) assisted by family/friend published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is good, I have a good bond with my regular carers. I feel uncomfortable sometimes with having two male carers but ok when there is one female and one male carer.

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Review from Roy S (Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the carers have been very good. On occasions l have found it difficult to understand some of the carers, this could be down to my deafness and the wearing of masks. On each visit, the carers have asked if there is anything else they can do to assist me. I would like to thank them for all the
consideration they have given me.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team.

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Review from Katy H (Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very kind and very supportive. Always there when needed a chat. Always asked if I needed any help with anything else. Very easy to contact Caremark if I needed to get in contact with them. Thank you to all the carers who came out and helped me.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team!

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Review from Iain G (Son of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care provided by Caremark, our experience has been excellent for Dad and now Mum. They offer amazing communication, always one step ahead in offering support outside of care time too, completely committed to providing client and customer care, I would heartily recommend them to you... managers
are all switched on to our needs and the carers have all been nothing short of caring - well done!

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team!

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Review from K C (Son of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care has been good and the carers do take care of their clients. Very friendly and talkative and will do whatever they can to help in the time provided, even going over and above on occasions when needed.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.

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Review from Phil J (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't look after my 90-year-old mother myself now and don't know how we would cope without the carers.
I like the fact that the office and I are in regular contact and feel that we have a 'partnership'.
If there is a problem I ring and they sort it quickly. Also, I like that somebody will ring me
if the carer has concerns.
There were a few problems in the beginning but very quickly put right.
Mum looks forward to the carers' visits and they treat her with such respect and care.
It is also reassuring that Caremark will call a doctor very quickly if there is anything wrong.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Caremark Hatfield, Welwyn & St Albans is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Caremark Hatfield, Welwyn & St Albans is calculated as follows: ( (91 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 111 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hatfield, Welwyn & St Albans is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (6)

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Brooke Draper

Job Title: Registered Care Manager

Joined: 2022

For several years, I’ve proudly been a part of the company, beginning my journey as a dedicated Care and Support Worker. My passion for providing high-quality, compassionate care quickly led to my promotion as a Field Care Supervisor, where I gained valuable experience in managing and supporting both clients and staff.


Now, as the Registered Care Manager, I oversee the daily operations, ensuring that our team delivers the highest standard of care to all our clients.


My career has always been driven by a genuine desire to improve the lives of those we support, and I am proud to lead a team that shares this commitment to making a meaningful impact in the community.

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Nadine Flynn

Job Title: Field Care Supervisor

Joined: 2020

I have over four and a half years of experience as a dedicated care worker, along with a year of experience as a field care supervisor. Throughout this time, I have developed a strong passion for providing exceptional support, care, and guidance in the care industry.


My journey has allowed me to gain comprehensive skills in personal care, administering medications, creating individualised care plans, and offering support to both clients and their families.


My knowledge and hands-on experience equip me to uphold the highest standards of care and continually advocate for the well-being and dignity of individuals in need.

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Tomilola Olaegbe

Job Title: Field Care Supervisor

Joined: 2022

With years of experience in the domiciliary care sector, I have consistently demonstrated a proven track record of delivering high-quality care services and supporting the well-being of clients in their homes.


Starting as a hands-on domiciliary care worker, I gained valuable experience in providing personal care, administering medication, and offering support, tailored to each client’s needs. My transition to a Field Care Supervisor role has allowed me to deepen my understanding of client care, enhance my leadership skills, and actively contribute to team development.


I excel at working collaboratively with colleagues and care workers to coordinate service delivery, manage client care plans, and oversee compliance with regulatory and safety standards.

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Muhammad Tallal Ahmed

Job Title: Care Co-ordinator

Joined: 2022

I am currently working as a Care Coordinator, having joined Caremark in August 2022 as a Care Support Worker before being promoted in January 2023. With valuable experience in supporting individuals with Dementia, I am passionate about making a positive impact on the lives of those I care for. I truly enjoy working at Caremark, where the supportive and collaborative environment among staff members enables us to deliver the best possible care.

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Alix Brown

Job Title: Care Co-ordinator

Joined: 2024

I started as a Care Coordinator in September 2024, after previously working at Caremark Hatfield and Welwyn, where I began as a care and support worker and was later promoted to Care Coordinator. During my break from Caremark, I gained valuable experience as a complex carer.


I am passionate about the well-being of our service users and dedicated to providing the best care possible. In my spare time I enjoy spending time with family and friends, taking short breaks away in the UK and exploring.

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Vivek Singh

Job Title: Managing Director

Joined: 2024

Vivek is a results-driven professional with over 30 years of leadership experience in industry. He has led international teams, overseeing areas such as product design, sourcing, finance, and quality control.


Vivek’s innovative strategies and passion for optimising operations and fostering collaboration extend to his dedication to volunteer work, reflecting his commitment to making a positive impact on society and the local community. This commitment is why he chose to enter the domiciliary care sector with Caremark, a leading provider known for its national presence and clearly defined procedures for delivering quality care.

Frequently Asked Questions about Caremark Hatfield, Welwyn & St Albans

What Type of Services does Caremark Hatfield, Welwyn & St Albans offer?

Caremark Hatfield, Welwyn & St Albans offers Home Care.

How many Carers does Caremark Hatfield, Welwyn & St Albans employ?

Caremark Hatfield, Welwyn & St Albans employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hatfield, Welwyn & St Albans to verify any information. View our terms and conditions. Caremark Hatfield, Welwyn & St Albans has an Enhanced Service - more info.