Caremark Hatfield, Welwyn & St Albans

The Gatehouse, Alban Park, Hatfield Road, St Albans AL4 0JJ
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9.8 46 Reviews
  • Caremark Hatfield, Welwyn & St Albans, St Albans
They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Companionship
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £28

These prices are only a guideline, please contact Caremark Hatfield, Welwyn & St Albans to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Brooke Draper (Registered Care Manager)

Caremark Hatfield, Welwyn & St Albans Reviews (46)

Total of 46, showing 41-46
9.8

Caremark Hatfield, Welwyn & St Albans has a Review Score of 9.8 (9.811) out of 10, based on 19 reviews in the last 2 years. Over all time Caremark Hatfield, Welwyn & St Albans has 46 reviews.

Overall Experience

  • 38
  • 8
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Date Published

46
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10
19
27
Overall Experience  Overall Experience 5.0 out of 5

I love my regular carers they go above and beyond for me. I really look forward to seeing them and I don’t know what I’d do without them. All office members are extremely helpful and they even come out to visit me when they can. Most of the team are like family to me.

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Overall Experience  Overall Experience 5.0 out of 5

This is the first time in my life that I have had to use a care service but a couple of years ago I had a heart attack, I then lost my wife to cancer and then I had a back injury. I asked for a care service to come in and was referred to Caremark. My case was discussed and it took little time for equipment
to be arranged and the care to be in place.
The thing with Caremark is they truly care. The compassion and love they give is unmatchable.

Reply from Vicky Chalice, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your kind words. We are here to help you.

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Overall Experience  Overall Experience 5.0 out of 5

What can I say about Caremark Welwyn and Hatfield? Unfortunately, there are not enough superlatives in the English language to do justice to express my undying gratitude to the loving and kind care that my mother is receiving from the team that are supporting her. My mother suffered a stroke and never
regained normal speech or the ability to weight bear. I had a very poor and bad experience with a previous company, who convinced the doctor that she was aggressive (although I never experienced any aggressive or untoward behaviour. It was just "easy" for them to keep her drugged to the eyeballs and completely bed-bound with no dignity whatsoever. Thankfully, they were replaced with Caremark. For the first time in months, she enjoyed a proper shower, used a commode, wore clothing apart from nighties. She is hoisted to sit in her recliner chair to enjoy her garden and is treated with respect, dignity and kindness. Thank you Caremark - you are true heroes.

Reply from Vicky Chalice, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Hi Tracy, Thank you, for your kind words, we are here to help you. Many Thanks.

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Overall Experience  Overall Experience 5.0 out of 5

Caremark has been very responsive to my needs, my quality of life has improved as a result of joining Caremark, they match me with a carer that I am happy with and he is now my main carer, if I have any issues with the service, the care manager is always approachable and accessible. The carers that
I have are first rate.

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Overall Experience  Overall Experience 5.0 out of 5

I have found Caremark to be extremely helpful as a family new to the care system and its complexities. They are flexible and the carers have all been good, and we have now built a strong relationship with our regular carer.

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Overall Experience  Overall Experience 4.0 out of 5

All the staff at Caremark, thank you so much to everyone involved in caring for my Mum, in the few weeks you were there to help her and me. Call in if you are this way, thank you all so much.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Caremark Hatfield, Welwyn & St Albans is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Caremark Hatfield, Welwyn & St Albans is calculated as follows: ( (91 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 111 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hatfield, Welwyn & St Albans is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

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Meet the Team (6)

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Brooke Draper

Job Title: Registered Care Manager

Joined: 2022

For several years, I’ve proudly been a part of the company, beginning my journey as a dedicated Care and Support Worker. My passion for providing high-quality, compassionate care quickly led to my promotion as a Field Care Supervisor, where I gained valuable experience in managing and supporting both clients and staff.


Now, as the Registered Care Manager, I oversee the daily operations, ensuring that our team delivers the highest standard of care to all our clients.


My career has always been driven by a genuine desire to improve the lives of those we support, and I am proud to lead a team that shares this commitment to making a meaningful impact in the community.

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Nadine Flynn

Job Title: Field Care Supervisor

Joined: 2020

I have over four and a half years of experience as a dedicated care worker, along with a year of experience as a field care supervisor. Throughout this time, I have developed a strong passion for providing exceptional support, care, and guidance in the care industry.


My journey has allowed me to gain comprehensive skills in personal care, administering medications, creating individualised care plans, and offering support to both clients and their families.


My knowledge and hands-on experience equip me to uphold the highest standards of care and continually advocate for the well-being and dignity of individuals in need.

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Tomilola Olaegbe

Job Title: Field Care Supervisor

Joined: 2022

With years of experience in the domiciliary care sector, I have consistently demonstrated a proven track record of delivering high-quality care services and supporting the well-being of clients in their homes.


Starting as a hands-on domiciliary care worker, I gained valuable experience in providing personal care, administering medication, and offering support, tailored to each client’s needs. My transition to a Field Care Supervisor role has allowed me to deepen my understanding of client care, enhance my leadership skills, and actively contribute to team development.


I excel at working collaboratively with colleagues and care workers to coordinate service delivery, manage client care plans, and oversee compliance with regulatory and safety standards.

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Muhammad Tallal Ahmed

Job Title: Care Co-ordinator

Joined: 2022

I am currently working as a Care Coordinator, having joined Caremark in August 2022 as a Care Support Worker before being promoted in January 2023. With valuable experience in supporting individuals with Dementia, I am passionate about making a positive impact on the lives of those I care for. I truly enjoy working at Caremark, where the supportive and collaborative environment among staff members enables us to deliver the best possible care.

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Alix Brown

Job Title: Care Co-ordinator

Joined: 2024

I started as a Care Coordinator in September 2024, after previously working at Caremark Hatfield and Welwyn, where I began as a care and support worker and was later promoted to Care Coordinator. During my break from Caremark, I gained valuable experience as a complex carer.


I am passionate about the well-being of our service users and dedicated to providing the best care possible. In my spare time I enjoy spending time with family and friends, taking short breaks away in the UK and exploring.

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Vivek Singh

Job Title: Managing Director

Joined: 2024

Vivek is a results-driven professional with over 30 years of leadership experience in industry. He has led international teams, overseeing areas such as product design, sourcing, finance, and quality control.


Vivek’s innovative strategies and passion for optimising operations and fostering collaboration extend to his dedication to volunteer work, reflecting his commitment to making a positive impact on society and the local community. This commitment is why he chose to enter the domiciliary care sector with Caremark, a leading provider known for its national presence and clearly defined procedures for delivering quality care.

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