Caremark Hatfield, Welwyn & St Albans

The Gatehouse, Alban Park, Hatfield Road, St Albans AL4 0JJ
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9.7 48 Reviews
  • Caremark Hatfield, Welwyn & St Albans, St Albans
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Care Provided by Caremark Hatfield, Welwyn & St Albans

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £30
  • Weekly Live-in Care Fees: £1200 – £1600

These prices are only a guideline, please contact Caremark Hatfield, Welwyn & St Albans to find out the exact price for your requirements.

Contact Caremark Hatfield, Welwyn & St Albans to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Hatfield, Welwyn & St Albans to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Brooke Draper (Registered Care Manager)
Are you the Owner/Manager of Caremark Hatfield, Welwyn & St Albans? View your Advertising Options

Caremark Hatfield, Welwyn & St Albans Reviews (48)

9.7

Caremark Hatfield, Welwyn & St Albans has a Review Score of 9.7 (9.695) out of 10, based on 18 reviews in the last 2 years.
Over all time Caremark Hatfield, Welwyn & St Albans has 48 reviews.

Overall Experience
  • 39
  • 9
  • 0
  • 0
  • 0
Date Published
  • 48
  • 2
  • 8
  • 18
  • 30
Reviewer Connection to Caremark Hatfield, Welwyn & St Albans
  • 17
  • 15
  • 8
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from Sandy S (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was diagnosed with terminal cancer only 3 weeks ago. Caremark were appointed to me through the emergency services. They have been so caring, reliable and considerate both to my mum and myself.
It is my first experience of using carers and they already feel like my own family. They not only
give Mum the care and respect she deserves, they also support me emotionally and offer advice when needed. Also, the managing staff have been so supportive. Thank you for easing this very difficult time for both of us. I would highly recommend them.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St AlbansThank you so much for taking the time to leave us a review. We are really pleased to hear you are happy with the care delivered by us at Caremark.
It is always great to hear such positive feedback from the family members of the people we care for.
I will be sure to share your positive comments with the team.
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Review from Molly G (Client) published on 31 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am a client who uses this service, my carers are kind and caring, some of the carers go above and beyond to ensure I am comfortable, relaxed and happy. The office staff are very helpful. I have recommended to close friends and will continue to do so.
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Review from Anne H (Client) published on 25 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love my regular carers they go above and beyond for me. I really look forward to seeing them and I don’t know what I’d do without them. All office members are extremely helpful and they even come out to visit me when they can. Most of the team are like family to me.
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Review from Roger Q (Client) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time in my life that I have had to use a care service but a couple of years ago I had a heart attack, I then lost my wife to cancer and then I had a back injury. I asked for a care service to come in and was referred to Caremark. My case was discussed and it took little time for equipment
to be arranged and the care to be in place.
The thing with Caremark is they truly care. The compassion and love they give is unmatchable.
Reply from Vicky Chalice, Registered Manager at Caremark Hatfield, Welwyn & St AlbansThank you for your kind words. We are here to help you.
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Review from Tracy S (Daughter of Client) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say about Caremark Welwyn and Hatfield? Unfortunately, there are not enough superlatives in the English language to do justice to express my undying gratitude to the loving and kind care that my mother is receiving from the team that are supporting her. My mother suffered a stroke and never
regained normal speech or the ability to weight bear. I had a very poor and bad experience with a previous company, who convinced the doctor that she was aggressive (although I never experienced any aggressive or untoward behaviour. It was just "easy" for them to keep her drugged to the eyeballs and completely bed-bound with no dignity whatsoever. Thankfully, they were replaced with Caremark. For the first time in months, she enjoyed a proper shower, used a commode, wore clothing apart from nighties. She is hoisted to sit in her recliner chair to enjoy her garden and is treated with respect, dignity and kindness. Thank you Caremark - you are true heroes.
Reply from Vicky Chalice, Registered Manager at Caremark Hatfield, Welwyn & St AlbansHi Tracy, Thank you, for your kind words, we are here to help you. Many Thanks.
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Review from C D (Client) published on 3 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark has been very responsive to my needs, my quality of life has improved as a result of joining Caremark, they match me with a carer that I am happy with and he is now my main carer, if I have any issues with the service, the care manager is always approachable and accessible. The carers that
I have are first rate.
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Review from A R C (Son of Client) published on 25 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Caremark to be extremely helpful as a family new to the care system and its complexities. They are flexible and the carers have all been good, and we have now built a strong relationship with our regular carer.
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Review from Cherry W (Daughter of Client) published on 21 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff at Caremark, thank you so much to everyone involved in caring for my Mum, in the few weeks you were there to help her and me. Call in if you are this way, thank you all so much.
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Caremark Hatfield, Welwyn & St Albans is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Caremark Hatfield, Welwyn & St Albans is calculated as follows: ( (80 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Hatfield, Welwyn & St Albans is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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