Caremark Hatfield, Welwyn & St Albans

The Gatehouse, Alban Park, Hatfield Road, St Albans AL4 0JJ
Review Us
9.8 48 Reviews
  • Caremark Hatfield, Welwyn & St Albans, St Albans
They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.
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Care Provided by Caremark Hatfield, Welwyn & St Albans

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £30
  • Weekly Live-in Care Fees: £1200 – £1600

These prices are only a guideline, please contact Caremark Hatfield, Welwyn & St Albans to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Brooke Draper (Registered Care Manager)

Caremark Hatfield, Welwyn & St Albans Reviews (48)

9.8

Caremark Hatfield, Welwyn & St Albans has a Review Score of 9.8 (9.769) out of 10, based on 20 reviews in the last 2 years.
Over all time Caremark Hatfield, Welwyn & St Albans has 48 reviews.

Overall Experience
  • 39
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Date Published
  • 48
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  • 20
  • 28
Reviewer Connection to Caremark Hatfield, Welwyn & St Albans
  • 17
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Total of 48, showing 21-40
Review from K C (Son of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall the care has been good and the carers do take care of their clients. Very friendly and talkative and will do whatever they can to help in the time provided, even going over and above on occasions when needed.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Phil J (Daughter of Client) published on 29 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can't look after my 90-year-old mother myself now and don't know how we would cope without the carers.
I like the fact that the office and I are in regular contact and feel that we have a 'partnership'.
If there is a problem I ring and they sort it quickly. Also, I like that somebody will ring me
if the carer has concerns.
There were a few problems in the beginning but very quickly put right.
Mum looks forward to the carers' visits and they treat her with such respect and care.
It is also reassuring that Caremark will call a doctor very quickly if there is anything wrong.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol S (Niece of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has received good care with some lovely, helpful carers, the management has been very helpful with requests we have made and tried to accommodate my aunt. When my aunt has been in hospital they are always ready to resume care on her return.
The one thing that we would like to change is her
morning call, carers don't arrive until about 9.30/10 which is late for getting up.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Neil M (Son of Client) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum hasn’t been this happy in ages, she still has her ups and downs but the ups certainly are more frequent when one member of staff and the care team are about. The difference in Mum is incredible since we changed care to Caremark.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mars B (Son of Client) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say a member of staff from the care team did an amazing job yesterday when she came and took an assessment of my father. She’s very friendly, professional and thorough with her job. Any questions we wanted to ask she knew and gave us the best service. I would fully recommend her but also
this is the best service from the company, I recommend to anyone.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review. We are really pleased to hear you are happy with the care delivered by us at Caremark. It is always great to hear such positive feedback from the family members of the people we care for. I will be sure to share your positive comments with the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen L (Daughter of Client) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark has been fabulous in supporting my dad when he came out of the hospital after a fall. The staff are polite and cheerful and very helpful. They have helped my mum cope with all the changes to routine as well. I have especially appreciated the excellent communication between the office and myself.
This is all very new to me, and they have been very helpful and reassuring.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Louisa T (Daughter of Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent support by the office staff from the start. We knew nothing about the care required for my father, the advice given by Caremark was phenomenal. Brilliant service by the carers, always prompt and polite.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review. We are really pleased to hear that you are happy with the care delivered by Caremark. It is really important to us that the people we support receive high-quality care at home and it is great to see that reflected in your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vanessa C (Daughter of Client) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum broke her elbow, Caremark quickly arranged around the clock, 24-hour live-in care. The staff are always professional and friendly and always accommodate my requests. If your loved one needs a little help in their own home, I wouldn't hesitate to recommend Caremark.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet N (Client) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good morning people, I would like to say that Caremark is an amazing care provider.
They are very friendly and helpful souls. They greet you with a cheery hello when they come through your front door.
They always ask if you would like a cup of tea or coffee.
Nothing is too much trouble for them.
They treat you with dignity and respect. They are someone who you can have a laugh and chat with, and most of the time they have a smile on their face too.
They will do whatever you ask of them within reason.
They have made my life so much more easier. It in turn has lifted my mood too. There is light at the end of the tunnel again thanks to their help.
I would definitely recommend them to people.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Emma W (Daughter of Client) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has been our family’s first experience of arranging care and the care coordinator was very helpful and reassuring in explaining options and putting things in place promptly for us. The carers are professional and caring and some, in particular, have gone the extra mile to understand my father’s
preferences and to suggest additional ways they could help. They have done a great job helping him to get back to doing many things for himself and the service has been very flexible in adapting as his needs have changed.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review. It is always great to hear such positive feedback from family members. I will be sure to let the team know how pleased you are with the care your dad is receiving from us at Caremark.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Emma F (Niece of Client) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team looking after my aunt have been caring and kind at all stages. I’m always kept informed which is so important to us as we do not live locally but also it helps us to gauge the level of my aunt's illness so we can pass this on to professionals working with us.
The time, consideration
and empathy given to us as a family as well as to my aunt have been exemplary and we are extremely grateful.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Geoffrey D (Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark has looked after me for eight months now, the care is very good, and all the carers bend over backwards for me. They visit me four times a day and do my shopping, without them I would be very lost.
I’d like to say thank you to them all.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments onto the team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paula H (Client) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I receive care from Caremark and have done for around eighteen months. All the carers are very nice, especially a few selections of my regular carers, which I look forward to coming.
Since I have been with the new manager she has done more for me than anyone else had done and I cannot fault them in
any way.
They have been absolutely brilliant!
I would recommend Caremark to anyone seeking similar care for their loved ones.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review. We are really pleased to hear that you are happy with the care delivered by Caremark. It is really important to us that the people we support receive high-quality care at home, and it is great to see that reflected in your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Clare B (Daughter of Client) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started with Caremark a couple of years ago when Mum came out of hospital needing evening care to help with medication and getting to bed. At the time she was independent through the night. Following another hospital admission, she now needs 24-hour care, which we mainly cover as a family but Caremark
have been invaluable in providing nightcare several times a week. Mum was very anxious about having carers at all but with time and the consistency of the same carers who suit Mum, they have formed a bond with her (and us) and she is much happier. The carers we have obviously love their work and this shows in their treatment and care of Mum. The office staff are friendly, easy to contact (at any time) and when issues have arisen, they have been dealt with quickly. Overall, we have found Caremark to be flexible, reliable and most importantly we are happy to leave Mum in their care.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review Clare. We are really pleased to hear that you are happy with the care delivered by Caremark to your mum. It is really important to us that the people we support receive high-quality care at home and it is great to see that reflected in your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Vivienne S (Daughter of Client) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly father has vascular dementia and mobility problems and Caremark have looked after him for a number of years. Initially, only a morning visit to get him up, washed, dressed and given breakfast. Then as time went on more care was needed and eventually, Caremark visited 4 times a day ranging
from getting Dad up, to getting him to bed.
I found Caremark to be responsive wherever possible to any family needs/requests and answered calls day or night, seven days a week. In addition, the carers were very caring and took time to sit with my father and chat with him, while encouraging him to either get out of bed or wash some days.
I hope all families are fortunate enough to get such a caring and well-organised care support provider for their parents.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this which endorse the high quality of service we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Leanne M (Granddaughter of Client) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad got to a point where he needed carers, and there's no other company that I would have gone with. Caremark has been amazing, from staff to management, they have been faultless from the moment Grandad came out of the hospital. All the carers have been so lovely, caring and professional. The
management has been amazing from the start, answering any questions we have had and making sure everything was set up for Grandad. I would highly recommend Caremark Welwyn and Hatfield to anyone looking for care.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

We are really pleased to hear that you are happy with the care delivered by Caremark to your grandad. It is really important to us that the people we support receive high-quality care at home and it is great to see that reflected in your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carla S (Granddaughter of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Caremark (Welwyn and Hatfield) to provide care for my grandmother two weeks ago. Grandma is extremely happy with the support being provided, the carers are extremely friendly, professional and have been doing so well to encourage Grandma to help herself and supported her in tasks that
she finds difficult. The office staff are also extremely helpful and understanding. I would highly recommend this care company to anyone looking for home care.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to leave us such a lovely review. We are really pleased to hear how happy you are with the care provided to your grandma.
We will be sure to share your positive feedback with the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel H (Daughter of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark (Welwyn and Hatfield) took over from my dad's previous carer late last year. From the first moment when we met them, we were put at ease. Everything was carefully explained to us, and all our questions were answered. From the top management to the carers themselves, Caremark are extremely professional,
caring, friendly, discreet and provide an exceptional level of care to my father. There is not one bad experience to be had from any of the carers. They seem to genuinely love their jobs, and enjoy caring for my dad. Nothing is ever too much trouble and the carers even make sure I’m looked after!
I would highly recommend Caremark.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review Rachel.
We are really pleased to hear that you are happy with the care delivered by Caremark to your dad .
It is really important to us that the people we support receive high-quality care at home and it is great to see that reflected in your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hazel P (Daughter of Client) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Caremark (Welwyn and Hatfield) for their professional approach but done with humility and kindness.
They have honestly given my father a new lease of life and enabled me to carry on with my life knowing he is in good hands.
Thank you for going the extra mile and doing exactly
what it says on the can - Caring.
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review.
It is always great to hear such positive feedback from family members.
I will be sure to let the team know how pleased you are with the care your dad is receiving from us at Caremark.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ashley K (Sister of Client) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been my brother's main carer for several years and needed an agency that could help me with his needs. I had a newborn at the end of 2019 and just couldn't keep on top of it all. We started using Caremark (Welwyn and Hatfield) in January/February 2020 and the difference it has made has been incredible.
They
check on my brother every day and make sure he's taken his medication, eaten and is generally okay. They help with his cleaning and putting his weekly shopping away when it's delivered. Caremark really have gone above and beyond with my brother's care and I can't rate them highly enough. My brother is in his 30's and has a neurodegenerative brain disease which impacts his memory and motor skills amongst other things. He's stubborn, anxious and uncomfortable around people he doesn't know, but the staff at Caremark have been amazing with him and have really put him at ease. The fact that he's happy to see them each day speaks volumes.
To the management and all the staff at Caremark - thank you!
Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review.
We are really pleased to hear that you are happy with the care delivered by Caremark to your brother.
It is really important to us that the people we support receive high-quality care at home and it is great to see that reflected in your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Caremark Hatfield, Welwyn & St Albans is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.769 for Caremark Hatfield, Welwyn & St Albans is calculated as follows: ( (91 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.769
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hatfield, Welwyn & St Albans is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (5)

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Brooke Draper

Job Title: Registered Care Manager Joined: 2022

For several years, I’ve proudly been a part of the company, beginning my journey as a dedicated Care and Support Worker. My passion for providing high-quality, compassionate care quickly led to my promotion as a Field Care Supervisor, where I gained valuable experience in managing and supporting both clients and staff.


Now, as the Registered Care Manager, I oversee the daily operations, ensuring that our team delivers the highest standard of care to all our clients.


My career has always been driven by a genuine desire to improve the lives of those we support, and I am proud to lead a team that shares this commitment to making a meaningful impact in the community.

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Nadine Flynn

Job Title: Field Care Supervisor Joined: 2020

I have over four and a half years of experience as a dedicated care worker, along with a year of experience as a field care supervisor. Throughout this time, I have developed a strong passion for providing exceptional support, care, and guidance in the care industry.


My journey has allowed me to gain comprehensive skills in personal care, administering medications, creating individualised care plans, and offering support to both clients and their families.


My knowledge and hands-on experience equip me to uphold the highest standards of care and continually advocate for the well-being and dignity of individuals in need.

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Tomilola Olaegbe

Job Title: Field Care Supervisor Joined: 2022

With years of experience in the domiciliary care sector, I have consistently demonstrated a proven track record of delivering high-quality care services and supporting the well-being of clients in their homes.


Starting as a hands-on domiciliary care worker, I gained valuable experience in providing personal care, administering medication, and offering support, tailored to each client’s needs. My transition to a Field Care Supervisor role has allowed me to deepen my understanding of client care, enhance my leadership skills, and actively contribute to team development.


I excel at working collaboratively with colleagues and care workers to coordinate service delivery, manage client care plans, and oversee compliance with regulatory and safety standards.

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Muhammad Tallal Ahmed

Job Title: Care Coordinator Joined: 2022

I am currently working as a Care Coordinator, having joined Caremark in August 2022 as a Care Support Worker before being promoted in January 2023. With valuable experience in supporting individuals with Dementia, I am passionate about making a positive impact on the lives of those I care for. I truly enjoy working at Caremark, where the supportive and collaborative environment among staff members enables us to deliver the best possible care.

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Vivek Singh

Job Title: Managing Director Joined: 2024

Vivek is a results-driven professional with over 30 years of leadership experience in industry. He has led international teams, overseeing areas such as product design, sourcing, finance, and quality control.


Vivek’s innovative strategies and passion for optimising operations and fostering collaboration extend to his dedication to volunteer work, reflecting his commitment to making a positive impact on society and the local community. This commitment is why he chose to enter the domiciliary care sector with Caremark, a leading provider known for its national presence and clearly defined procedures for delivering quality care.

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