Caremark Hatfield, Welwyn & St Albans

The service is good, I have a good bond with my regular carers. I feel uncomfortable sometimes with having two male carers but ok when there is one female and one male carer.

Overall the carers have been very good. On occasions l have found it difficult to understand some of the carers, this could be down to my deafness and the wearing of masks. On each visit, the carers have asked if there is anything else they can do to assist me. I would like to thank them for all the consideration they have given me.

All the carers were very kind and very supportive. Always there when needed a chat. Always asked if I needed any help with anything else. Very easy to contact Caremark if I needed to get in contact with them. Thank you to all the carers who came out and helped me.

Outstanding care provided by Caremark, our experience has been excellent for Dad and now Mum. They offer amazing communication, always one step ahead in offering support outside of care time too, completely committed to providing client and customer care, I would heartily recommend them to you... managers are all switched on to our needs and the carers have all been nothing short of caring - well done!

Overall the care has been good and the carers do take care of their clients. Very friendly and talkative and will do whatever they can to help in the time provided, even going over and above on occasions when needed.

It is also reassuring that Caremark will call a doctor very quickly if there is anything wrong.

The one thing that we would like to change is her morning call, carers don't arrive until about 9.30/10 which is late for getting up.

Mum hasn’t been this happy in ages, she still has her ups and downs but the ups certainly are more frequent when one member of staff and the care team are about. The difference in Mum is incredible since we changed care to Caremark.

Just wanted to say a member of staff from the care team did an amazing job yesterday when she came and took an assessment of my father. She’s very friendly, professional and thorough with her job. Any questions we wanted to ask she knew and gave us the best service. I would fully recommend her but also this is the best service from the company, I recommend to anyone.

Caremark has been fabulous in supporting my dad when he came out of the hospital after a fall. The staff are polite and cheerful and very helpful. They have helped my mum cope with all the changes to routine as well. I have especially appreciated the excellent communication between the office and myself. This is all very new to me, and they have been very helpful and reassuring.

Excellent support by the office staff from the start. We knew nothing about the care required for my father, the advice given by Caremark was phenomenal. Brilliant service by the carers, always prompt and polite.

When Mum broke her elbow, Caremark quickly arranged around the clock, 24-hour live-in care. The staff are always professional and friendly and always accommodate my requests. If your loved one needs a little help in their own home, I wouldn't hesitate to recommend Caremark.

I would definitely recommend them to people.

This has been our family’s first experience of arranging care and the care coordinator was very helpful and reassuring in explaining options and putting things in place promptly for us. The carers are professional and caring and some, in particular, have gone the extra mile to understand my father’s preferences and to suggest additional ways they could help. They have done a great job helping him to get back to doing many things for himself and the service has been very flexible in adapting as his needs have changed.

The time, consideration and empathy given to us as a family as well as to my aunt have been exemplary and we are extremely grateful.

I’d like to say thank you to them all.

I would recommend Caremark to anyone seeking similar care for their loved ones.

We started with Caremark a couple of years ago when Mum came out of hospital needing evening care to help with medication and getting to bed. At the time she was independent through the night. Following another hospital admission, she now needs 24-hour care, which we mainly cover as a family but Caremark have been invaluable in providing nightcare several times a week. Mum was very anxious about having carers at all but with time and the consistency of the same carers who suit Mum, they have formed a bond with her (and us) and she is much happier. The carers we have obviously love their work and this shows in their treatment and care of Mum. The office staff are friendly, easy to contact (at any time) and when issues have arisen, they have been dealt with quickly. Overall, we have found Caremark to be flexible, reliable and most importantly we are happy to leave Mum in their care.

I hope all families are fortunate enough to get such a caring and well-organised care support provider for their parents.

My grandad got to a point where he needed carers, and there's no other company that I would have gone with. Caremark has been amazing, from staff to management, they have been faultless from the moment Grandad came out of the hospital. All the carers have been so lovely, caring and professional. The management has been amazing from the start, answering any questions we have had and making sure everything was set up for Grandad. I would highly recommend Caremark Welwyn and Hatfield to anyone looking for care.