SureCare (Newcastle & North Tyneside)

The Grainger Suite, Dobson House, Regent Centre, Gosforth, Newcastle upon Tyne NE3 3PF
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Top 20 award
9.8 64 Reviews
  • SureCare (Newcastle & North Tyneside), Newcastle upon Tyne
SureCare Newcastle and North Tyneside is a high-quality, family run home care provider, based in Newcastle, delivering person-centred care to all its service users throughout Northumberland, North Tyneside & Newcastle Area. Set with a clear aim, to become a leading care provider in the North East.

Helping those who want to remain independent at home (quality of life) or go out into their local community (activities of daily living), providing care for all stages of life's journey.

SureCare Newcastle and North Tyneside have a robust recruitment process all aimed around the agencies values: independence, respect, dignity, trust, reliability and commitment. Successful candidates are enhanced DBS and reference checked, before undertaking their bespoke training based on the candidate’s current capability’s.

Electronic care plans and appropriate assessments are created for service users by experienced office staff, who treat all involved in creating a care package with dignity and respect.

Regular checks of the plan are carried out by quality officers, who work in partnership with all those, chosen to be involved.
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Care Provided by SureCare (Newcastle & North Tyneside)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.49
  • Weekly Live-in Care Fees: from £1400

Fees depend on the service and the length of service you require.
Give us a call or email to discuss fees further.

Contact SureCare (Newcastle & North Tyneside) to confirm what's included and receive a personalised quote based on your needs.

Contact SureCare (Newcastle & North Tyneside) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact SureCare (Newcastle & North Tyneside) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Maxine Rebelo (Registered Manager)

SureCare (Newcastle & North Tyneside) Reviews (64)

9.8

SureCare (Newcastle & North Tyneside) has a Review Score of 9.8 (9.826) out of 10, based on 14 reviews in the last 2 years.
Over all time SureCare (Newcastle & North Tyneside) has 64 reviews.

Overall Experience
  • 48
  • 14
  • 1
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Date Published
  • 64
  • 4
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  • 14
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Reviewer Connection to SureCare (Newcastle & North Tyneside)
  • 25
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Total of 64, showing 1-20
Review from Debbie H (Daughter of Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jess will just never know how much she helped me make the necessary steps to move my mum's care into the next phase

Her kindness, professionalism and knowledge meant that my mum got the emergency help she deserved quickly.


What started off as a routine appointment to initially discuss care requirements

ended up as a supportive informative caring solution-based conversation and I know my mum will be in safe hands when she's back home- thank you so much Jess, you were so kind and caring to me at a time when I needed it most to take action!
Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)Thank you for your wonderful feedback. We are so glad to hear we were able to support you and your mum when you needed it.
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Review from M Y (Father of Client) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy and satisfied with the surecare services provided to my daughter. The staff is very co-operative and professional. They know how to treat their clients on all sorts of situations . My daughter is also happy with the staff.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for your kind feedback. We're delighted to hear that both you and your daughter are happy with our services and our team. We really appreciate your trust in SureCare
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Review from J W (Daughter of Client) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been with Surecare for a number of years, and I can honestly say they've been a god send to both me and my parents. Being able to go to work with complete peace of mind, knowing my parents are being so well looked after, means everything. The care provided is consistently professional and of a
very high standard. I wouldn't hesitate to recommend Surecare to anyone looking for quality care for themselves or their loved ones.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for your wonderful feedback and for your continued trust in SureCare over the years. We're so pleased to hear that we've been able to give you peace of mind and support your parents with high-quality care. Your recommendation truly means a lot to us.
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Review from David C (Son of Client) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good service by all carers.
Prompt attention and response from the office team
Responsive to changes in circumstances ie appointments, medication, periods in hospital etc.
New carers shadow existing meaning speedier transition
Carers are mums "angels" and very much appreciated by us all
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you so much for your lovely feedback. We're really pleased to hear that you're happy with both our carers and office team, and your kind words about the carers being your mum's "angels" mean a great deal to us. Thank you for trusting SureCare to support your family.
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Review from L C (Daughter of Client) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff go above and beyond at short notice. They have spent a lot of time building a therapeutic compassionate relationship with Mam. Nothing I ask is ever a problem. Needed medication collected from GP at short notice during a care visit and they got it immediately ! Superb team cannot speak highly
enough of them.
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Review from Rajoo F (Husband of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service without fail. Never a miss and the staff is very polite and obliging. They even ask a few times if anything else needs doing if they have time.
Always on time when they are expected to arrive.
Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)Thank you for your wonderful feedback and continued support of SureCare.
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Review from Deborah A (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I called the service manager in the friday to request a carer for the sunday of bank holiday. very short notice and she was so helpful and responded immediately to inform me that they could provide a carer.
The carer arrived for my dad promptly and his feed back was great. very friendly, professional,
kept him company after serving up his lunch. my dad throughly enjoyed seeing a new face and and having a general chit chat. this is the 2nd time we've used this company and will always be our go to as my dads care needs increase. thank you to the manager, the carer, and the team
Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)Thank you for your support and feedback of SureCare. We're please to hear that you and your dad are happy with our services. We are grateful for the opportunity to support your family.
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Review from J C (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare have been providing care for my Mum over the last few months and this seems to be going very well. Mum gets on very well with her regular carer and likes the fact that it is the same person coming each week.
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Review from James H (Son of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The guys at Surecare have been great in making a very difficult situation so much easier to bear. Always available and flexible with the ever changing needs of our parents. One member of staff in particular has done an amazing job in creating and managing the care plan needed.
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Review from Tracy W (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are of a high quality and carry out their job in a very professional yet friendly manner. My mam has been poorly recently and is currently living away from home and she really misses seeing her Surecare friends. Surecare still look after my dad and it is nice to still have a connection with
Surecare. As a family we are more than satisfied with the service we receive from Surecare. This is a care provider I would highly recommend.
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Review from Simran F (Daughter of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of SureCare and the support they provide to my mum and family. The care staff are punctual and always engage with Mum rather than our old company that just wanted to be in and out. As a result, the regular staff have built a really good relationship with her, which is really
comforting for us. All the care team have become an extended family and we really don't know how we would survive without them. If you are looking for a company, then look no further as SureCare truly is an exceptional care provider and I recommend them all the time!
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for your wonderful feedback and continued support of SureCare. We're delighted to hear that your mum and family are happy with our services. Your kind words mean a lot to us, and we're grateful to be part of your extended family.
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Review from A N (Brother of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Found SureCare to be good, well organised and punctual. I was kept updated at all times along with provided information on any concerns and recommendations on how to address them. Outstanding service, would recommend.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for such great feedback and your continued support of SureCare.
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Review from S P (Sister-in-law of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare have consistently delivered exceptional service from beginning to end, demonstrating their dedication not only to understanding our specific needs but also to confronting and addressing the difficult and challenging situations that arose while caring for my family member. Throughout every stage,
they remained professional, patient, and committed to assisting her and supporting family members who found it challenging. They consistently provided the understanding and support that was necessary at all times. We want to extend a heartfelt thank you to all the care workers for their service and personal dedication, which was evident at every step.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for such great feedback and your continued support of SureCare. Your kind words go a very long way and we're all delighted that you feel content with the support your family has received.
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Review from Bill T (Client) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good carers, sympathetic and have a good sense of humour, would recommend SureCare to anyone who's having difficulty with their lifestyle because of injury, be it a minor injury or a serious one.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for such a great review and continued support of SureCare. We are pleased you are happy with the care and support you receive.
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Review from Priscilla P (Daughter of Client) published on 22 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Surecare have looked after my mum for a couple of years now. Mum had help from 2 other care companies before Surecare, but Surecare are the best. The team in the office are always friendly and helpful. The girls who help Mum are all lovely and treat her with kindness and respect. I will always recommend
Surecare to anyone who needs help.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for your feedback. We are pleased you are happy with the care and support your mum receives and are glad you find us the best!
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Review from Lynne D (Stepdaughter of Client) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't give enough praise for this company. The care staff are always punctual and very caring and understanding of my stepmother's needs, particularly around her mental health.
They are very proactive and keep me informed if they have any concerns.
The support staff in the office are always polite
and helpful.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for such great feedback and your continued support of SureCare. The care staff love being able to support your stepmom and we're pleased you're happy with the service.
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Review from L B (Client) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surecare has been helping with the care of our elderly father since January 2024. It has been wonderful to find a very local company, who can give us regular consistent helpers. Dad has so enjoyed their interest and gentle care, they are very willing to fit in with our long-standing resident carer's
systems and go to great lengths to look after Dad as an individual, engaging him in conversation, looking at things that interest him, and putting his dignity first. I would happily recommend Surecare.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for your feedback. We are pleased you're happy with the care and support your father receives, in such a short time too.
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Review from Julie B (Client) published on 22 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
A wonderful service delivered by many friendly staff. Office staff are helpful and always willing to make changes to help me get the most out of the service they provide and to make it as pleasant an experience as possible for myself, the service user. My only gripe is recently they took on a couple
of employees who didn’t understand or speak English very well at all. I hope they learned from service users that this shouldn’t have happened as the experience was horrible. Overall I’m very happy with the service I receive and prefer this company to the last one I was with because I’m treated as an individual whose opinion means something AND the carers are helpful and very friendly.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for your feedback. We are pleased you are happy with the care and support you receive.
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Review from Andrew O (Husband of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
SureCare management have always listened to our needs and the care staff have been professional and hard-working. Sure Care have tried to ensure that the carers get on well with my wife and have all been friendly and active. Complex medication has normally been administered satisfactorily.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for your feedback. We are pleased you are happy with the care and support you receive.
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Review from Fiona S (Daughter of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad used the services of home care following a 7-week stay in the hospital. Having been independent in his own home all his life, the transition of being cared for, etc was difficult for him. From our first meeting with one lady who visited his home to discuss his care needs, we were put at ease
with the knowledge that the transition was going to be made as easy as possible for him. The carers who attended to him did so professionally, and all times, maintained his dignity. They were very friendly and caring towards him and put him at ease straight away, so much so that he was calling them his “family“ by the time his care ended due to his decision to go into a care home.
Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)Thank you for such amazing feedback. It was a pleasure to support your dad and your family although for a short space of time to enable him to make the right decision for himself in regard to his care. It is great to hear your dad felt part of the SureCare family the team loved getting to know your dad!!
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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for SureCare (Newcastle & North Tyneside) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for SureCare (Newcastle & North Tyneside) is calculated as follows: ( (82 Excellents x 5) + (2 Goods x 4) ) ÷ 84 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for SureCare (Newcastle & North Tyneside) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (0)

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Frequently Asked Questions about SureCare (Newcastle & North Tyneside)

How many Carers does SureCare (Newcastle & North Tyneside) employ?

SureCare (Newcastle & North Tyneside) employs 46 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Newcastle & North Tyneside) to verify any information. View our terms and conditions. SureCare (Newcastle & North Tyneside) has an Enhanced Service - more info.