SureCare (Newcastle & North Tyneside)

My dad used the services of home care following a 7-week stay in the hospital. Having been independent in his own home all his life, the transition of being cared for, etc was difficult for him. From our first meeting with one lady who visited his home to discuss his care needs, we were put at ease with the knowledge that the transition was going to be made as easy as possible for him. The carers who attended to him did so professionally, and all times, maintained his dignity. They were very friendly and caring towards him and put him at ease straight away, so much so that he was calling them his “family“ by the time his care ended due to his decision to go into a care home.

Use this company for my mam. The ladies are lovely and very friendly. My mam is happy and feels comfortable with them. They always keep you informed about what’s going on ie, if they are running late, they will ring or text.

I understand that it is not always easy and that my mother can be difficult at times. However, the carers cope with it well and do their best.

Would confidently recommend their services to those looking for a supportive service.

I'm very pleased with the SureCare carers. They are always on time and very cheerful and polite. They help my wife with bed transfers, washing and general hygiene. My wife seems happy with the care she is getting, so it makes me happy that she is being looked after.

This is something that is so important to her, and I am so pleased, that because of SureCare, she can continue living in her own home and live the life that she chooses.

I have no hesitation in recommending SureCare Newcastle.

Both Mam and I think the girls are brilliant. Love them to bits. They talk to Mam. Put things away properly. Wash dishes properly, not just rinsed. These are the best girls and care company we have had. Can't fault anything. Caring staff in the main office. Caring girls!

Excellent service from competent workers, always on time and respectful. My mother has the same team of carers coming in, which makes for a consistent set-up. This means that my mother gets to know her carers and can identify with them. The team are very organised and professional, and everything is done according to mother’s wishes. They engage my mother totally in every aspect of her care and treat her with respect and dignity.

The office staff are happy and helpful and I always feel that I can ring them with changes and updates without worrying about it. All in all an excellent care company that I can highly recommend. Thank you.

SureCare is in a different league from other home care providers in this area. From the friendliness and efficiency and proactiveness of the admin team to the compassion and kindness and dedication of the carers on the front line, SureCare is outstanding. We are very grateful for the way you are making a difference in the quality of our mum's life. Thank you!

We had 4 care visits a day for a week, and so through that time had 6 or 7 carers visit my father. The carers were all excellent, and I was very impressed with their skills, and their approach to the job. They acted calmly but firmly and were able to ensure my father was safe, mobile and had his nursing care needs are met. They also offered advice and reassurance to the whole family, which was very welcome.

First-class care service, carers are professional, efficient and consistent in their provision of care. They truly care and want to do the best for their clients and some go the extra mile to ensure individuals are safe and well, sometimes doing so in their own time. We would highly recommend this company.

I would not hesitate to recommend SureCare. A consistent approach is extremely important, and we would love to have Mums main carer as often as possible, as she has built a rapport with Mum who has dementia. Mum looks forward to days when her main carer is coming as she is now her friend, and this gives peace of mind to the family. Meals are prepared for Mum, which is fabulous. Some carers go above and beyond and always just get on with things and do what needs to be done. Even putting washing in and hanging laundry up. This is great, as Mum has no idea what she needs them to do. It’s nice that they don’t all just do the bare minimum and try to get in and out as quick as possible.

The carers were fantastic, the management were terrible. My wife was with them for over a year and, the time of evening visits was kept being pushed back and when asked to change to an earlier time, was told it was not possible. I found out later that they were taking on new service users which pushed her to the back of the queue for visits. Needless to say, we have moved to a company that could give us the times required.

In general, carers are very good and, in particular, a small group are excellent - showing care and individual interests in clients.

My concern is mainly for very tired care workers, long hours, eg. 6.30 am and 10.30 pm or working through meal breaks and then carrying on with later tasks. Although office staff are supposed to work as care workers if absences, rather than extra work for those available - sometimes with wide areas to cover.

The care given and the understanding of my mothers needs by the carers has been excellent. The compassion and the skill they have to engage my mother is amazing. Our family believe this is the right choice for our mother. Thank you SureCare.

I was very impressed with the service I received from SureCare during my two-week stay in the North East from start to finish. My needs were carefully assessed as soon as I contacted SureCare to request their services. When I arrived for my holiday, someone from SureCare came to check on the equipment available and to put in place a detailed care plan. This worked to perfection. The carers always arrived on time and were thoroughly reliable, but they never rushed me and even stayed beyond their allotted time. The carers were kind, attentive, patient, professional and utterly competent. I grew very close to some of them and would recommend SureCare without hesitation.

Great service, lovely carers who are efficient and like to have a laugh. SureCare has stayed with us all the way through lockdown, we know there a lot of people who need carers who have lost them in these strange times, due to isolation and shielding, but SureCare has never let us down.