SureCare (Newcastle & North Tyneside)

SureCare look after my mam with dignity and respect. Since they have started, all the care workers have cared and looked after my mam excellently.

I have extensive experience in health and social care and worked in the sector for many years. Without question, SureCare have exceeded my very high expectations. The staff have managed a very complex situation very well. All have shown compassion, respect and empathy. Their communication has been excellent. Both the quality manager and all staff have been very professional and all of the required checks and balance were in place. Thank you.

All carers are absolutely brilliant, and can't do enough for you.

The care that has and is being given to my brother, since March 2020, has been fantastic. His every need is taken care of. Carers are kind, considerate and loving towards him. My mum has felt incredibly supported in the home since his return from a long hospital stay. Staff are flexible and able to follow the care plan and directions from my mum as and when needed as she lives with my brother who is profoundly disabled. Mum has been very grateful given the current circumstances with Covid-19 that staff have been willing and able to still support.

In the 18 months, I have been with SureCare I have received excellent service. The standard of care given is very high. The carers are very polite, courteous, professional and prompt. If delayed they always ring. All the carers without exception have been caring, kind and sensitive to my needs. I would not hesitate in recommending them all day every day.

Some of the staff are very good, but the majority are not up to standard, for example, one girl asked my husband to get out of bed as her upper body strength was too weak.

Their professionalism in situations never in doubt whatever it is.

The carers who come to me are a godsend they assist in giving me my medication, make my bed and cook for me too. If I have any problems we just have a chat makes you feel good about yourself. Nothing is ever a problem. So I give them 100%.

A caring, dignified approach by all personnel. The systematic approach used by carers led and trained by quality trained staff. The staff in my experience with my care providers are various. SureCare makes me feel individual and shows me respect and genuine regard as a client.

I was very pleased SureCare could look after my Dad as they were so lovely with my Mum last year.

Everyone has been very professional and caring from day one. Mum feels safe and well looked after. Thank you.

Very satisfactory.

The staff are working hard to achieve their best care. Possibly in sometimes challenging situations.

Could not have managed without them. Thank you.

My dad has only been with SureCare for a few weeks but so far very good.

Overall care good, the staff are very friendly and usually on time when visits due. No complaints.

I look forward to their visits and everyone is very helpful. They make sure I am alright.

I enjoy their visits.

I understand how difficult it can be to care for someone with Alzheimer's so I am very happy to say SureCare have met all my mother's needs and all the staff are caring and compassionate. I would definitely recommend them to others.

A lovely caring team of workers at all levels. The carers who see to my father's needs are wonderful. Nothing is too much trouble. The whole service gives our family the confidence that my father's needs are being well met.