SureCare (Newcastle & North Tyneside)

The Grainger Suite, Dobson House, Regent Centre, Gosforth, Newcastle upon Tyne NE3 3PF
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Top 20 award
9.8 62 Reviews
  • SureCare (Newcastle & North Tyneside), Newcastle upon Tyne
SureCare Newcastle and North Tyneside is a high-quality, family run home care provider, based in Newcastle, delivering person-centred care to all its service users throughout Northumberland, North Tyneside & Newcastle Area. Set with a clear aim, to become a leading care provider in the North East.

Helping those who want to remain independent at home (quality of life) or go out into their local community (activities of daily living), providing care for all stages of life's journey.

SureCare Newcastle and North Tyneside have a robust recruitment process all aimed around the agencies values: independence, respect, dignity, trust, reliability and commitment. Successful candidates are enhanced DBS and reference checked, before undertaking their bespoke training based on the candidate’s current capability’s.

Electronic care plans and appropriate assessments are created for service users by experienced office staff, who treat all involved in creating a care package with dignity and respect.

Regular checks of the plan are carried out by quality officers, who work in partnership with all those, chosen to be involved.
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Care Provided by SureCare (Newcastle & North Tyneside)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.49
  • Weekly Live-in Care Fees: from £1400

Fees depend on the service and the length of service you require.
Give us a call or email to discuss fees further.

These prices are only a guideline, please contact SureCare (Newcastle & North Tyneside) to find out the exact price for your requirements.

Contact SureCare (Newcastle & North Tyneside) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact SureCare (Newcastle & North Tyneside) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sarah Armstrong (Registered Manager)

SureCare (Newcastle & North Tyneside) Reviews (62)

9.8

SureCare (Newcastle & North Tyneside) has a Review Score of 9.8 (9.763) out of 10, based on 16 reviews in the last 2 years.
Over all time SureCare (Newcastle & North Tyneside) has 62 reviews.

Overall Experience
  • 46
  • 14
  • 1
  • 1
  • 0
Date Published
  • 62
  • 1
  • 6
  • 16
  • 46
Reviewer Connection to SureCare (Newcastle & North Tyneside)
  • 24
  • 15
  • 9
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Dennis R (Client) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service, no complaints.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ken A (Client) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Best so far out of 8 companies.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for SureCare (Newcastle & North Tyneside) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for SureCare (Newcastle & North Tyneside) is calculated as follows: ( (82 Excellents x 5) + (13 Goods x 4) ) ÷ 95 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for SureCare (Newcastle & North Tyneside) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Newcastle & North Tyneside) to verify any information. View our terms and conditions. SureCare (Newcastle & North Tyneside) has an Enhanced Service - more info.