Comfort Care At Home

Trident Court, 1 Oakcroft Road, Surbiton KT9 1BD
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Top 20 award
9.9 64 Reviews
  • Comfort Care At Home, Surbiton
Comfort Care At Home is an award-winning and local domiciliary care provider, working to support and provide high-quality care for people in their own homes.

Their goal is to help your loved ones to stay happily in their own homes for longer. They promote their independence whilst supporting them with the tasks they are no longer able to do alone.

They chase your healthcare professionals such as GPs and district nurses to get appointments and referrals, and they keep your loved ones safe by managing the ordering, disposing and inventory of their medication.

Comfort Care At Home uses the latest technology solutions to monitor their well-being, which can be viewed by you and them anywhere around the world. They receive alerts immediately on their system if your loved one refuses medication or won’t eat.

They have a 5 minute rule so if your care professional is running late by 5 minutes or more, they will let you know so you don’t have to worry. Comfort Care At Home also uses WhatsApp group chats to communicate with you about your loved ones.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £36

Our rates include ordering and disposing of medication, taking urine samples in cases of suspected urine infection, ordering catheter bags, contacting GP surgeries, chemists, district nurses, physiotherapists and occupational therapists, and ordering and organising servicing of mobility equipment.

These prices are only a guideline, please contact Comfort Care At Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Comfort Care At Home

Person in charge

  • Shamsah Lalji (Registered Care Manager)

Admission Criteria

  • We don’t do nursing care.

Comfort Care At Home Reviews (64)

9.9

Comfort Care At Home has a Review Score of 9.9 (9.935) out of 10, based on 18 reviews in the last 2 years.
Over all time Comfort Care At Home has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Comfort Care At Home
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Total of 64, showing 21-40
Review from J B (Client) assisted by family/friend published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy that the care team look after me. They are always caring and kind so that my life is a pleasure. Thank you Comfort Care At Home.
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Review from Caroline M (Daughter of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We continue to be impressed with the care provided for my mother. The manager and her team are always professional and reliable, with a caring approach. They put the interests of clients at the heart of all they do.
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Review from Patrick L (Son of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've no experience with other healthcare providers, so I can't compare Comfort Care At Home with others. However, I would recommend them to any family who needs care for their loved ones.
They are very professional and take standards and processes seriously, sometimes to my frustration, but that just
shows that it is my family member that is the important one not placating me. They've rules and procedures set in place to protect us, them and the person being cared for, and they stick to them, which is reassuring.
There are times when they have stepped in to help us and did stuff that is above and beyond what you would expect.
It is clear that there are strong lines of communication and leadership throughout the company, from bottom to top. I would have no concern if one day, one of my relative's sessions was being performed by the owner of the company because they aren't just a management team; they are carers themselves.
Regular daily communication is so helpful.
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Review from E T (Client) assisted by family/friend published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all teh care I receive.
I am treated with such care and attention.
They are a wonderful team.
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Review from Darren L (Son of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Comfort Care at Home continued this month to provide excellent care for my mum. She had tested positive for Covid and was feeling tired, low in energy and generally unwell. The team dealt so well with Mum, keeping us updated on progress each day.
I would also like to mention the days out they have
arranged in recent months, which have allowed Mum the opportunity to get out during the week to experience something new.
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Review from G H (Son of Client) published on 21 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The daily visit provides great support to my elderly mother and provides her with company. The cheerful attitude of the carers keeps her going and their help in monitoring medication and food stuff is of invaluable help to myself along with doing her exercises with her to keep her mobile. Any issues
or concerns are quickly fed back to me which helps as it means that at least one person has seen her daily and along with arranging the occasional trip out it all helps to keep her active.
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Review from Graeme B (Son of Client) published on 21 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Comfort Care At Home had been caring for my father for several years following a cancer operation, and subsequent illnesses. We were recommended them through our GP and from the first visit, to when he sadly passed away last September the care provided has been exemplary. Always very professional and
reliable, but with passion and genuine interest for my father. They always went the extra mile to be helpful and often carried out extra tasks that weren't part of the package, but helped us immensely, such as lifts to GPs, visits to hospitals and odd bits of shopping when needed. All of the care team became more like friends rather than a service provider and this made my Dads situation far more comfortable and bearable, and was a huge help to me and my sister as we both work and couldn't spend as much time as we would have liked with Dad. This was our first experience with having to deal with this kind of situation, and wouldn't hesitate recommending the company to anyone.
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Review from Anna B (Daughter-in-law of Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Comfort Care at Home has been a great help with my dementia affected mother in law. We particularly appreciate their professional approach, reliability but most of all genuine 'care more' approach. They provide an excellent care in line with all the safety standards.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely feedback. The care professionals enjoy their time with your mother-in-law. She is very kind and sweet towards them. We appreciate you trusting us with her care.

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Review from Jill B (Daughter of Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Comfort Care At Home agency for my Father for several years and were always completely happy with the service provided. We found them all to be highly professional, dedicated and friendly individuals who always went beyond the call of duty when required. They maintained constant communication
with me providing full peace of mind that he was always in good hands and all needs were monitored. They provided medical knowledge and full understanding of the difficulties of being housebound both physically and mentally, often offering solutions for particular situations and issues. They were invaluable to his continued care support and maintained his ability to remain living in the family home. He spoke fondly of them all and we never had any complaints about them, only constant praise, trust and gratitude. We couldn’t have managed without such a reliable, approachable and caring team to guide and assist us throughout my Dads last years. I wouldn’t ever hesitate in recommending them.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for sharing your feedback. Your dad inspired us in many ways and we launched activities with clients based on needs he had that were not fulfilled by the day centres. We are grateful for the laughter and his sweet smile when we entered his room each morning. Thank you for trusting us with his care.

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Review from M T (Son of Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Comfort Care At Home have been providing care to my father for over 2 years. I only have positive comments to make about the service they have provided him with. They are reliable, punctual, diligent and most importantly talk to my father and include him in his care. The manager is very responsive and
any issues are dealt with quickly and efficiently. I would gladly recommend them to anyone interested in looking for home care
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the kind words.
Your father is such a kind, funny, and charming man. It is always a pleasure to care for him and visit him.
We appreciate you trusting us with his care.

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Review from Louise C (Daughter-in-law of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the services provided by Comfort Care At Home for over 3 years now and the care received is above and beyond their compassion for my father in law is so lovely they really do treat him with such care and attention.
The communication received from the carers to the family is excellent
and nothing is too much.
I would not have any hesitation in recommending this agency to anyone who asked.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for your kind words. We appreciate you taking the time to share your thoughts. Your father-in-law is so charming and funny. The team love visiting him.

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Review from G M (Daughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service offered by this company is second to none. The girls are all kind and helpful and whatever they are asked to do they do so willingly. We are completely satisfied with Comfort Care at Home. The company and owner recently organised a Coronation celebration for all the clients. It was wonderful!
Everyone went home with a gift bag and very special memories.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for your support and for trusting us with your mum's care. We were so happy that she felt comfortable leaving the house after so long and attending the King's Coronation afternoon tea with the Mayor and Mayoress. It was a pleasure to have her company.

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Review from Nicky G (Daughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Comfort Care at Home have been looking after my proud and obstinate 97-year-old mother since autumn 2018 and their involvement with her has gradually increased as her mobility has decreased - she is now completely bedridden. They now visit her 4x daily as double-up care to support and guide her live-in
care. They have been indefatigable in fighting her corner through the labyrinth of medical care (OTs, district nurses, GPs) - even when she was in hospital and respite care - they know her needs better than I do, provide invaluable support and guidance to the live-in carers, and are the one constant in her (and my) life whom I totally trust to see to her needs with kindness, respect and compassion. Thank goodness for Comfort Care at Home - they feel like a vital part of our family.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely comments. You both also are part of our family! Your mum is our first client and it has been and will always be our honour to care for her. Thank you.

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Review from Alan A (Husband of Client) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased that we found Comfort Care At Home to provide weekly care for my wife who has Alzheimer's.
The staff employed were top rate as was the level of care.
The manager was always available to back up the staff and showed genuine concern for both my wife and myself, even liaising with other
family members and our GP.
I would have no hesitation in recommending Comfort Care.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Dear Alan,
Thank you for the lovely review. It was a pleasure and an honour to support you and your wife during this difficult time. The staff are grateful for your feedback.
Thanks again.
Shamsah.

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Review from Elizabeth B (Client) published on 10 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I booked this company on a temporary basis as my usual carer had to go abroad for family reasons. I was apprehensive about the change but couldn’t be more delighted with the service. The carer I had the most dealings with always arrived on time with a smile on her face. She made me feel very comfortable
too and we built up a good rapport. As I live on my own it is important that I enjoy the company of my carers.
I should also add that the other carer was also very attentive and professional. Each person was always prepared to do more than I expected.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for taking the time to share your feedback. We are pleased to have had the chance to support you whilst your private carer was away. We appreciate you trusting us with your care.

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Review from Nicola S (Daughter of Client) published on 10 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and I were very pleased with the service provided by Comfort Care At Home. The staff are very accommodating and flexible. The managers did a first-rate assessment of my mum’s needs, and this was revised as those needs changed. It truly was person-centred. Staff were kind and very helpful and
very respectful. There was excellent communication between myself and the managers if changes were made from the original care plan. They absolutely responded to Mum’s requests to do tasks in a particular way she wanted. I would most certainly recommend Comfort Care At Home.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you so much for the kind words and the recommendation. We are grateful that you trusted us with your mum's care. She is so lovely and kind. The carer really enjoyed visiting her. Thank you again.

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Review from Daniel L (Son of Client) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team at Comfort Care At Home provided excellent and caring support to my mum at home after she decided she needed some extra help due to her failing eyesight. What I really appreciated about the care my mum received from her carers was the initial assessment that looked at exactly
what kind and how much care my mum would need, and the very professional checks and measures put in place to ensure that Mum was very much in the driver's seat of her ongoing care. I would certainly recommend them to anyone looking for care at home for an elderly relative.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely review. It is truly touching. We are grateful that you trusted us with your mother's care. She is so kind, caring and thoughtful. It was a pleasure to support her at home.

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Review from A P (Friend of Client) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided is excellent and of a high standard. The team take the time to get to know the individual client to ensure that the right care is provided. Arranging care for a family member is a difficult decision but the team puts everyone at ease and nothing is ever too much trouble. I would highly
recommend the team to anyone who is looking for help.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely review. It is very kind. Indeed arranging care for a family member is always a difficult decision. We strive to offer a comforting and caring service that helps your loved ones remain independent as much as possible at home.

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Review from G N (Husband of Client) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The company is very good. They are always on time and I am very pleased with the care they are providing for my wife. I think that the staff are excellent.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for taking the time to share your feedback. We appreciate the kind words and always strive to be punctual. Thank you.

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Review from Penelope G (Friend of Client) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit this person every day, and he has always spoken highly of the carers, they always keep me informed of any requirements needed. I find their care for him is professional and compassionate and they treat him as an individual. I have no hesitation in recommending this Home Care Agency.
Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the kind words. The team enjoy visiting him and you have been so helpful and supportive to the team too. Great teamwork.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Comfort Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Comfort Care At Home is calculated as follows: ( (100 Excellents x 5) + (7 Goods x 4) ) ÷ 107 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Comfort Care At Home is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (2)

Shamsah

Shamsah Lalji

Job Title: Director Joined: 2018

What inspired me to found Comfort Care At Home®? I grew up in a household living with my grandmother and an aunt who had certain physical disabilities. I witnessed the importance of home care professionals first-hand and the impact they had on my family’s quality of life and peace of mind. My personal experience helped me shape what high-quality care should be: from the caring and kind-hearted staff we recruit to the standards to which we work. I wanted to help older people live happily and safely in their own homes longer, and this is why I launched my company.


I have a Masters Degree in Business Administration in Marketing and a Bachelor’s Degree in Psychology. I have worked for a number of years in the pharmaceutical industry, specialising in conditions and diseases many older people are living with, such as diabetes, nutrition disorders, cancers, and many more. I am a Dementia Friends Ambassador and committed to making a positive difference to people living with dementia.


I have always enjoyed being involved in the community, from volunteering to raising money for charities. I was appointed as a Trustee for Re-Engage, a charity that works within communities to end social isolation and loneliness in older people.

Simra

Simra Ahmad

Job Title: Digital Marketing and Office Assistant Joined: 2022

I joined the company recently as the Digital Marketing and Office Assistant. I completed a Master’s Degree in Graphic Design and was initially hired to devise and implement the digital marketing strategy. I have taken on additional responsibilities such as finding kind and caring staff to join our team and supporting the office team with administrative tasks.


I have a huge passion for the art of writing; I have written content for charities along with a radio station. I believe that knowledge is power, and this is why I am writing two children’s books to encourage young minds to read and be critical thinkers.


Seeing the impact that Comfort Care At Home® has in the local community, I decided to undergo training to be a Care Professional along with my other roles within the company. I enjoy working with such a supportive and fun team and embrace the goal of the company to put a smile on people’s faces.

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