The service has been outstanding throughout.N N(Daughter of Client/Service User)
My dad seems to be more alert than he has been for a long time.R T(Son of Client/Service User)
The care provided has made such a difference to the whole family.R T(Son of Client/Service User)
The service has been outstanding throughout.N N(Daughter of Client/Service User)
My dad seems to be more alert than he has been for a long time.R T(Son of Client/Service User)
The care provided has made such a difference to the whole family.R T(Son of Client/Service User)
Comfort Care At Home is an award-winning and local domiciliary care provider, working to support and provide high-quality care for people in their own homes.
Their goal is to help your loved ones to stay happily in their own homes for longer. They promote their independence whilst supporting them with the tasks they are no longer able to do alone.
They chase your healthcare professionals such as GPs and district nurses...
Care Provided by Comfort Care At Home
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £34 - £36
Our rates include ordering and disposing of medication, taking urine samples in cases of suspected urine infection, ordering catheter bags, contacting GP surgeries, chemists, district nurses, physiotherapists and occupational therapists, and ordering and organising servicing of mobility equipment.
Contact Comfort Care At Home to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Owner
- Comfort Care At Home
- Private Owned
Person in charge
- Shamsah Lalji (Registered Care Manager)
Comfort Care At Home Reviews (70)
Comfort Care At Home has a Review Score of 9.9 (9.889) out of 10, based on 16 reviews in the last 2 years.
Over all time Comfort Care At Home has 70 reviews.
Assistance for myself and partner. The detail of the care is primarily governed by my partner and is related to care in our home. The help received relates to cooking and light tidying and has generally been very satisfactory with the carers receptive to our comments and suggestions.
Dear Sir,
Thank you for the feedback. The two carers always enjoy coming to support you and your partner. If there are any suggestions for improvement please do let us know.
With kind regards,
Shamsah
I find the carers very helpful as I can no longer manage cooking and household jobs. They are always very pleasant and helpful and willing to carry out any task.
Thank you for taking the time to share your feedback. We are pleased that you are happy with the two carers who come to see you. If there is anything we can improve on, please let us know.
With kind regards,
Shamsah
I cannot fault the care provided by this agency, they are in a class above other providers I have experience of. They are professional, courteous, compassionate and the quality of care they provide is exceptional. I cannot recommend them highly enough.
Dear Carolyn,
Thank you for taking the time to share your thoughts. We are pleased to hear such positive feedback; it is very motivating for the team. Please do let us know if there is anything more we can do for your father.
Kind regards,
Shamsah
My mother and I worked with this agency over Jan - March 2019 due to my Mother's Dementia, they were always very professional, kind, courteous and on time. They were a great support in a time of difficulty and subsequently I recommended them to my in-laws who now have them as their regular carers. They were very good communicator's and with the personal What's App group, log book and online care, access is never far away.
Thank you for taking the time to share your feedback. We are happy to have been able to support your mother and are grateful for the recommendation to your in-laws. We were sad that your mother needed to move to a care home as the staff really enjoyed supporting her. We wish your mother well. Best wishes,
I am paralysed and need help with everyday activities in order to maintain my independence. The carers from this Home Care agency were by far the most professional and competent carers that I have had experience with, in the last 12 years. I very much appreciated their attention to detail and their considerate approach. They clearly aim to understand their clients' needs and wishes and as well as being incredibly helpful, they were a pleasure to have in the house.
With kind regards.
The team have immeasurably improved my mother’s quality of life. They are proactive, practical and immensely caring. They have developed relationships with my mother's doctors, they arrange and take her to doctors appointments. They cook with her and take the time to chat and find out about her hobbies eg flower arranging. I would thoroughly recommend this Home Care Agency to anyone. My brother and I are hugely grateful that our mother is being so well looked after.
Thank you for taking the time to share your thoughts. We are thrilled to know that your mother's quality of life has improved. She is such a warm, funny, caring person. The team look forward to the visits and the activities they do with her. Now that the weather is getting better, we are hoping to...
I have previously used the services of a multi-national (Polish/English) live-in care service and now, during partial post-operative recovery, using this visiting care service. I am delighted with the service provided so far and would have no hesitation in recommending this care service to others in similar need. The carers have been very helpful, considerate, efficient and trustworthy - their timekeeping is startlingly reliable. I will be sad to lose their services at the end of the planned period at the end of June.
With kind regards, Shamsah Lalji.
The people involved in my mothers care are intentive, kind and very thoughtful. They are quick to highlight any issues and are very good and coming up with a solution.
Thank you so much for taking the time to share your feedback. The carers always enjoy spending time with your mother and strive to provide the best care possible. She is really lovely and it's a pleasure to care for her.
I am happy with this company. My wife seems happier after having been visited by her carers. She enjoys their company and support.
Thank you for your kind words. We are so happy to be able to support you and your wife and it is a joy for the carers to spend time with you both. Thank you again.
I have been looking for a competent company. I appreciate the emphasis they put on getting to know what makes me comfortable. I would highly recommend this company for anyone who would like their life made better. They are a pleasure and always cheer me up.
Thank you for your review. It is great to hear your feedback and we are so proud to read your review. We absolutely love caring for you. Thank you so much!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 March 2025- Caring Outstanding
- Effective Outstanding
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (1)
- Posted: Thursday 07 Aug 2025We’re absolutely thrilled to share that Comfort Care At Home has been rated ‘Outstanding’ following our recent inspection by the Care Quality Commission (CQC) — the independent regulator of health...
Awards / Recognitions (16)
- Recipient: Comfort Care At HomeDate: Friday 30 May 2025
- Recipient: Comfort Care At HomeDate: Friday 31 May 2024
- Recipient: Comfort Care At HomeDate: Thursday 22 Feb 2024
Meet the Team (2)
What inspired me to found Comfort Care At Home®? I grew up in a household living with my grandmother and an aunt who had certain physical disabilities. I witnessed the importance of home care professionals first-hand and the impact they had on my family’s quality of life and peace of mind. My personal experience helped me shape what high-quality care should be: from the caring and kind-hearted staff we recruit to the standards to which we work. I wanted to help older people live happily and safely in their own homes longer, and this is why I launched my company.
I have a Masters Degree in Business Administration in Marketing and a Bachelor’s Degree in Psychology. I have worked for a number of years in the pharmaceutical industry, specialising in conditions and diseases many older people are living with, such as diabetes, nutrition disorders, cancers, and many more. I am a Dementia Friends Ambassador and committed to making a positive difference to people living with dementia.
I have always enjoyed being involved in the community, from volunteering to raising money for charities. I was appointed as a Trustee for Re-Engage, a charity that works within communities to end social isolation and loneliness in older people.
I joined the company recently as the Digital Marketing and Office Assistant. I completed a Master’s Degree in Graphic Design and was initially hired to devise and implement the digital marketing strategy. I have taken on additional responsibilities such as finding kind and caring staff to join our team and supporting the office team with administrative tasks.
I have a huge passion for the art of writing; I have written content for charities along with a radio station. I believe that knowledge is power, and this is why I am writing two children’s books to encourage young minds to read and be critical thinkers.
Seeing the impact that Comfort Care At Home® has in the local community, I decided to undergo training to be a Care Professional along with my other roles within the company. I enjoy working with such a supportive and fun team and embrace the goal of the company to put a smile on people’s faces.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Comfort Care At Home to verify any information. View our terms and conditions. Comfort Care At Home has an Enhanced Service - more info.