Comfort Care At Home

Trident Court, 1 Oakcroft Road, Surbiton KT9 1BD
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9.9 64 Reviews
  • Comfort Care At Home, Surbiton
Comfort Care At Home is an award-winning and local domiciliary care provider, working to support and provide high-quality care for people in their own homes.

Their goal is to help your loved ones to stay happily in their own homes for longer. They promote their independence whilst supporting them with the tasks they are no longer able to do alone.

They chase your healthcare professionals such as GPs and district nurses to get appointments and referrals, and they keep your loved ones safe by managing the ordering, disposing and inventory of their medication.

Comfort Care At Home uses the latest technology solutions to monitor their well-being, which can be viewed by you and them anywhere around the world. They receive alerts immediately on their system if your loved one refuses medication or won’t eat.

They have a 5 minute rule so if your care professional is running late by 5 minutes or more, they will let you know so you don’t have to worry. Comfort Care At Home also uses WhatsApp group chats to communicate with you about your loved ones.

Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £36

Our rates include ordering and disposing of medication, taking urine samples in cases of suspected urine infection, ordering catheter bags, contacting GP surgeries, chemists, district nurses, physiotherapists and occupational therapists, and ordering and organising servicing of mobility equipment.

These prices are only a guideline, please contact Comfort Care At Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Comfort Care At Home

Person in charge

  • Shamsah Lalji (Registered Care Manager)

Admission Criteria

  • We don’t do nursing care.
9.9

Comfort Care At Home has a Review Score of 9.9 (9.935) out of 10, based on 18 reviews in the last 2 years.
Over all time Comfort Care At Home has 64 reviews.

Overall Experience
  • 57
  • 7
  • 0
  • 0
  • 0
Date Published
  • 64
  • 8
  • 8
  • 18
  • 46
Reviewer Connection to Comfort Care At Home
  • 20
  • 16
  • 12
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Richard G (Client) published on 4 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have previously used the services of a multi-national (Polish/English) live-in care service and now, during partial post-operative recovery, using this visiting care service. I am delighted with the service provided so far and would have no hesitation in recommending this care service to others in
similar need. The carers have been very helpful, considerate, efficient and trustworthy - their timekeeping is startlingly reliable. I will be sad to lose their services at the end of the planned period at the end of June.
Reply from Shamsah Lalji at Comfort Care At Home

Thank you for the lovely feedback. The team has really enjoyed visiting you and spending time with you and your wife. They will miss the great company when you leave, but we are so happy that your operation was a success and that you have regained your independence. Please do not hesitate to reach out in the future should you need our help or companionship.
With kind regards, Shamsah Lalji.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicholas B (Son of Client) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The people involved in my mothers care are intentive, kind and very thoughtful. They are quick to highlight any issues and are very good and coming up with a solution.
Reply from Shamsah Lalji at Comfort Care At Home

Dear Nicholas,
Thank you so much for taking the time to share your feedback. The carers always enjoy spending time with your mother and strive to provide the best care possible. She is really lovely and it's a pleasure to care for her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B W (Husband of Client) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with this company. My wife seems happier after having been visited by her carers. She enjoys their company and support.
Reply from Shamsah Lalji at Comfort Care At Home

Thank you for your kind words. We are so happy to be able to support you and your wife and it is a joy for the carers to spend time with you both. Thank you again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah W (Client) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been looking for a competent company. I appreciate the emphasis they put on getting to know what makes me comfortable. I would highly recommend this company for anyone who would like their life made better. They are a pleasure and always cheer me up.
Reply from Shamsah Lalji at Comfort Care At Home

Thank you for your review. It is great to hear your feedback and we are so proud to read your review. We absolutely love caring for you. Thank you so much!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Comfort Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Comfort Care At Home is calculated as follows: ( (100 Excellents x 5) + (7 Goods x 4) ) ÷ 107 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Comfort Care At Home is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

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Meet the Team (2)

Shamsah

Shamsah Lalji

Job Title: Director Joined: 2018

What inspired me to found Comfort Care At Home®? I grew up in a household living with my grandmother and an aunt who had certain physical disabilities. I witnessed the importance of home care professionals first-hand and the impact they had on my family’s quality of life and peace of mind. My personal experience helped me shape what high-quality care should be: from the caring and kind-hearted staff we recruit to the standards to which we work. I wanted to help older people live happily and safely in their own homes longer, and this is why I launched my company.


I have a Masters Degree in Business Administration in Marketing and a Bachelor’s Degree in Psychology. I have worked for a number of years in the pharmaceutical industry, specialising in conditions and diseases many older people are living with, such as diabetes, nutrition disorders, cancers, and many more. I am a Dementia Friends Ambassador and committed to making a positive difference to people living with dementia.


I have always enjoyed being involved in the community, from volunteering to raising money for charities. I was appointed as a Trustee for Re-Engage, a charity that works within communities to end social isolation and loneliness in older people.

Simra

Simra Ahmad

Job Title: Digital Marketing and Office Assistant Joined: 2022

I joined the company recently as the Digital Marketing and Office Assistant. I completed a Master’s Degree in Graphic Design and was initially hired to devise and implement the digital marketing strategy. I have taken on additional responsibilities such as finding kind and caring staff to join our team and supporting the office team with administrative tasks.


I have a huge passion for the art of writing; I have written content for charities along with a radio station. I believe that knowledge is power, and this is why I am writing two children’s books to encourage young minds to read and be critical thinkers.


Seeing the impact that Comfort Care At Home® has in the local community, I decided to undergo training to be a Care Professional along with my other roles within the company. I enjoy working with such a supportive and fun team and embrace the goal of the company to put a smile on people’s faces.

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