Radfield Home Care Harrogate, Wetherby & North Yorkshire

I would not hesitate to recommend Radfield Home Care Harrogate to anyone who is looking for care for their family members and loved ones.

The whole Radfield Home Care team are great people, from the carers to the supervisors and leaders. We recently discussed a review of my mum's care plan, my brother and I had some thoughts, but the Radfield team sat down and carefully thought through mums needs and provided us a care plan option. This has now been implemented and is very successful and has been a big help for Mum. Mum also started attending the daycare centre which she really enjoys and we have been receiving pictures of Mum through email of her enjoying the day centre activities.

Very efficient and thorough service. Always on time and very responsive when needed. The daily feedback is provided immediately whilst the carer is on site at my father’s house. And most importantly is very comprehensive and provides me with the reassurance that I need as we live over an hour’s drive away.

Would not hesitate to recommend to anyone needing care for their loved ones.

A good service.

They usually do all as requested, including some things which may not be really part of their remit. They are usually punctual but there are sometimes traffic holdups, inevitably.

Following a 2 and a half week stay in hospital, the service user was having difficulty walking or caring for himself. He was able to cope with fewer visits from Radfield staff as time passed. Three times per week is ideal now. It reduces pressure on me - the constant carer - and despite his suffering from dementia, the client has made progress in most areas. We have both benefitted from Monday and Friday visits spent at the local leisure centre for swimming. Your staff shower and dress him afterwards. He always says how much better he feels afterwards - in spirit and physically.

Radfield has been caring for my aunt for nearly 3 years. She is totally deaf, has dementia and her eyesight is not good. All her carers are excellent with her. I would say to anyone (which I do), all Radfield staff are the best. Trust me, my aunt is not an easy person to care for, but all the carers are fab. Cannot thank them all enough.

Radfield provides an excellent service. The staff are clean, pleasant and know what they are doing. Their timekeeping is to within a few minutes of the rota times unless there is a problem. I prefer a regular rota with the usual staff, but know that changes have to occur.

When we do have a reason to ring the office, they also are friendly and helpful. If the call goes on to the answering machine, they always ring back within about half an hour. I wish we were in a position where we didn't need care, but as we have to, we could not be better looked after.

I cannot imagine how I would cope without their help.

Would like to have been introduced to the owner.

I have found the staff/carers punctual, efficient and professional. They install confidence. They are reliable and polite. I have helped certain carers to make food for me, which I feel must be old-fashioned or ethnic. Geordie version of Irish stew plus banana custard.

The wonderful staff at Radfield Home Care have looked after my 97-year-old mum for 3 years and to date have never faulted on visits or service. Communication is good and helps family with trust knowing that sooner someone will always be there at the arranged time. This is confirmed by a weekly rota sent to Mum and ourselves being up to date. We always know who or what time the carer will be coming. This helps with diarising family issues and events. Any changes are discussed in advance. Mum loves the staff for their positive chat and friendly service provided.

I've been looked after by Radfield Home Care, Harrogate, for over three years now and throughout this time they've provided very professional carers who are kind, caring, supportive and understanding. The carers get to know the needs of each client providing help to enable them to remain in their own home

Radfield home care have helped me look after my husband for over 3 years. We wouldn’t want to change to another company, all the staff are very caring, considerate, helpful & cheerful. We would definitely recommend them.

I have been using Radfield for approaching two years for firstly morning and evening carers for half an hour and later for the morning only as I have difficulty getting downstairs and dressing. I have found the carers helpful and willing. If I want to change their method of working this can be arranged. If carers have to be changed for whatever reason, we are informed.

Care team are very friendly and always very helpful. Often go above and beyond. The carers have manged to get mum to go out for a walk daily which has improved mum's mobility. Office team are happy to take any calls from myself and have helped to answer any questions I have had .

Very professional and caring company.

The team who cared for mum in law are kind, empathetic, caring, and very patient, always putting mum in law's needs first and trying different ways to keep her busy through walking, puzzles, TV, and crafts.