Radfield Home Care Harrogate, Wetherby & North Yorkshire

51 Tower Street, Harrogate HG1 1HS
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9.9 64 Reviews
  • Radfield Home Care Harrogate, Wetherby & North Yorkshire, Harrogate
With a focus on the Harrogate and Yorkshire areas, Radfield Home Care Harrogate, Wetherby & North Yorkshire provides exemplary live-in and visiting care services. Their comprehensive care offerings include dementia care, personal care, housework, and respite care, all designed to enhance the well-being of their clients.

Each care service at Radfield Home Care is built around a personalised care plan, ensuring that the individual needs of each recipient are met. Their Care Professionals are dedicated to delivering dignified and respectful care, tailored to each person’s requirements.

For those wanting to learn more about how Radfield Home Care Harrogate, Wetherby & North Yorkshire can assist them and their loved ones, the team is ready to help. They are always available to provide the necessary support whenever it is needed.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

Charge prices are tailored to customers, following a care consultation.

These prices are only a guideline, please contact Radfield Home Care Harrogate, Wetherby & North Yorkshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Matthew Nutting (Director/Registered Manager)

Radfield Home Care Harrogate, Wetherby & North Yorkshire Reviews (64)

Total of 64, showing 21-40
9.9

Radfield Home Care Harrogate, Wetherby & North Yorkshire has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Radfield Home Care Harrogate, Wetherby & North Yorkshire has 64 reviews.

Overall Experience

  • 54
  • 8
  • 2
  • 0
  • 0

Date Published

64
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Review from V N (Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good service.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for this review! We really value the feedback and would love to know what we could do to get a 5 star review from you! Keeping costs down for super rural communities is always a challenge as we remain committed to ensuring all our staff are paid for their time and mileage as well as the time they spend providing care.

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Review from Euan M (Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers attending are pleasant and helpful.
They usually do all as requested, including some things which may not be really part of their remit. They are usually punctual but there are sometimes traffic holdups, inevitably.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your review and kind comments about our carers! It’s such a shame that you felt everything deserved only 3 stars and when we spoke to you on the phone couldn’t think of any ways of us improving the score. If you think of anything we could do to improve or make the service better for you please do not hesitate to let us know and we would be really keen to do so.

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Review from S D (Wife of Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a 2 and a half week stay in hospital, the service user was having difficulty walking or caring for himself. He was able to cope with fewer visits from Radfield staff as time passed. Three times per week is ideal now. It reduces pressure on me - the constant carer - and despite his suffering
from dementia, the client has made progress in most areas. We have both benefitted from Monday and Friday visits spent at the local leisure centre for swimming. Your staff shower and dress him afterwards. He always says how much better he feels afterwards - in spirit and physically.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for this review. We really appreciate the feedback! If you think of how we could get the 4 stars up to 5 stars then we would love to know!

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Review from M G (Niece of Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield has been caring for my aunt for nearly 3 years. She is totally deaf, has dementia and her eyesight is not good. All her carers are excellent with her. I would say to anyone (which I do), all Radfield staff are the best. Trust me, my aunt is not an easy person to care for, but all the carers
are fab. Cannot thank them all enough.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. We love visiting your aunt and we are really proud to be able to care for such an incredible woman!

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Review from Joan D (Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield provides an excellent service. The staff are clean, pleasant and know what they are doing. Their timekeeping is to within a few minutes of the rota times unless there is a problem. I prefer a regular rota with the usual staff, but know that changes have to occur.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. We are really pleased that have such a high opinion of our carers!

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Review from M D (Wife of Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care we receive from all the staff the carers must be very well trained as they must have some personal problems, but they never bring them into us. They are always polite, friendly and professional and very patient with my husband when he is having a bad or slow day.
When
we do have a reason to ring the office, they also are friendly and helpful. If the call goes on to the answering machine, they always ring back within about half an hour. I wish we were in a position where we didn't need care, but as we have to, we could not be better looked after.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you so much for this lovely review. All our carers love to visit you both.

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Review from E W (Wife of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided is second to none. My husband trusts all the carers and enjoys their company, as I do too.
I cannot imagine how I would cope without their help.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It makes all the hard work worthwhile just knowing how happy you are with our service.

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Review from C H (Client) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some staff very helpful.
Would like to have been introduced to the owner.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your review. Sadly as the owner of quite a large service I am logistically unable to meet all our clients, however I am always happy to have a chat on the phone! Kind regards Matthew

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Review from Helen M (Client) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff/carers punctual, efficient and professional. They install confidence. They are reliable and polite. I have helped certain carers to make food for me, which I feel must be old-fashioned or ethnic. Geordie version of Irish stew plus banana custard.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! Glad that we have been cooking your favourite foods!

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Review from Wendy S (Daughter of Client) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff at Radfield Home Care have looked after my 97-year-old mum for 3 years and to date have never faulted on visits or service. Communication is good and helps family with trust knowing that sooner someone will always be there at the arranged time. This is confirmed by a weekly rota
sent to Mum and ourselves being up to date. We always know who or what time the carer will be coming. This helps with diarising family issues and events. Any changes are discussed in advance. Mum loves the staff for their positive chat and friendly service provided.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. It means the world to us. We are so privileged to look after such a wonderful lady.

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Review from G C (Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been looked after by Radfield Home Care, Harrogate, for over three years now and throughout this time they've provided very professional carers who are kind, caring, supportive and understanding. The carers get to know the needs of each client providing help to enable them to remain in their own
home

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

A pleasure as always! Thank you for a great review. May we have many great years together ahead!

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Review from Carol P (Wife of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield home care have helped me look after my husband for over 3 years. We wouldn’t want to change to another company, all the staff are very caring, considerate, helpful & cheerful. We would definitely recommend them.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Wow! Three years already! It is our pleasure to be able to support you both. Thank you for your lovely review.

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Review from Brian A (Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Radfield for approaching two years for firstly morning and evening carers for half an hour and later for the morning only as I have difficulty getting downstairs and dressing. I have found the carers helpful and willing. If I want to change their method of working this can be arranged.
If carers have to be changed for whatever reason, we are informed.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for the review! We are glad that the carers have been so helpful and willing. They are a great bunch!

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Review from Karen N (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care team are very friendly and always very helpful. Often go above and beyond. The carers have manged to get mum to go out for a walk daily which has improved mum's mobility. Office team are happy to take any calls from myself and have helped to answer any questions I have had .

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! We are so glad that your mum is doing so well. It is great to see!

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Review from S V (Client) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring company.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It really means a lot to the whole team.

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Review from T B (Daughter-in-law of Client) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team who cared for mum in law are kind, empathetic, caring, and very patient, always putting mum in law's needs first and trying different ways to keep her busy through walking, puzzles, TV, and crafts.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It is a pleasure to provide support to such a great family. The carers really enjoy spending time with your mum.

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Review from R T (Client) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not been a client for very long but I am very impressed with the service. Everyone I have met is a pleasure to talk to.


Difficult to reply to many questions below due to the short period of time that I have used the service. However, if the future is good as the present all the answers will

be accurate.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It is our pleasure to visit you. Long may it continue!

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Review from J C (Son of Client) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield provided cover care for my father for a number of years, sometimes in circumstances that weren't ideal. They were always kind, compassionate and caring. When my father moved to another part of the country we were extremely sorry we couldn't take them with us! I recommend Radfield wholeheartedly.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

It was a pleasure to have been a support to you all. We were very sorry to see him go! Thank you for your lovely review. Please stay in touch.

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Review from Roger P (Son of Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Radfield was recommended by professionals. They have lived up to the recommendation. They do a lot in a short space of time for Dad. When problems, outside their control, occur, they inform us or solve the problem. We get feedback and have access to details via the app.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review! It is a pleasure as always to provide care and support to an equally lovely gentleman.

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Review from H A (Client) assisted by family/friend published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied, all the girls are fantastic and work very hard to meet all my demanding needs. The management is really excellent too and very caring.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review! It’s a pleasure as always.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Radfield Home Care Harrogate, Wetherby & North Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Radfield Home Care Harrogate, Wetherby & North Yorkshire is calculated as follows: ( (70 Excellents x 5) + (8 Goods x 4) ) ÷ 78 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Harrogate, Wetherby & North Yorkshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (3)

Matthew

Matthew Nutting

Job Title: Director / Registered Manager

Joined: 2018

Matthew holds a vast amount of experience in the care sector. After qualifying in 2012 as an Occupational Therapist, he has worked in a variety of community based roles in both the NHS and private sector and more recently has been the manager of Harrogate and Ripon’s community nursing and therapy teams.


Not only is Matthew a health care professional, but he is also a proud husband of a registered nurse. Health care is their family business, and Matthew is not only passionate about providing quality client centred care but also dedicated to providing a market-leading workplace for carers.


Matthew has always been committed and passionate about providing high quality care to individuals, however, he is always keen to look at new ways of enhancing and enriching people’s lives and creating memories that will stay with them for the rest of their lives.

Liz

Liz Morritt

Job Title: Care Manager

Joined: 2019

Liz has 20 years of experience working in the care sector in a variety of roles including volunteer, support worker, senior support worker and in 2006 became the registered manager of a residential home for adults with learning disabilities. This position afforded Liz the opportunity to really make a difference to the residents and staff by ensuring they were at the heart of everything they did.


Liz joined Radfield Home Care Harrogate, Wetherby and North Yorkshire in March 2018 as she felt it was time for a new challenge and had heard very positive feedback about Radfield.


Liz explains, “My aim is to support the growth of the business whilst maintaining the ‘family values’ that Radfield Home Care pride themselves on, and continuing to develop a highly skilled staff team who deliver high quality, personalised care."


Outside of work Liz enjoys cooking, spending time with her partner and their daughter and catching up with friends and family.

Leah

Leah Coates

Job Title: Deputy Manager

Joined: 2018

Leah has worked in the care sector for almost 10 years, working mainly as a support worker. Leah also has experience working in many different care environments, supporting people who live with dementia, learning disabilities, complex needs, challenging behaviour and mental health needs.

Leah explains, “After having my son and going back to work part-time for just over a year I decided it was time for a new challenge and progress my career in the care sector.”


Leah joined Radfield Home Care Harrogate, Wetherby and North Yorkshire in July 2018 as a care supervisor and a few months into that role, progressed to care coordinator and then Deputy Manager completing her ‘Assessors Award’ soon after.


Leah explains, “I am passionate about supporting people to stay in their own homes as long as possible and the care we provide is second to none! It was the best decision I made joining Radfield Home Care as the training has been the best I have ever had, and I am learning new skills all the time.”


Leah oversees the timings and quality of care delivered to our clients and ensures that everything is working smoothly.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Harrogate, Wetherby & North Yorkshire to verify any information. View our terms and conditions. Radfield Home Care Harrogate, Wetherby & North Yorkshire has an Enhanced Service - more info.