Radfield Home Care Harrogate, Wetherby & North Yorkshire

51 Tower Street, Harrogate HG1 1HS
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9.9 64 Reviews
  • Radfield Home Care Harrogate, Wetherby & North Yorkshire, Harrogate
With a focus on the Harrogate and Yorkshire areas, Radfield Home Care Harrogate, Wetherby & North Yorkshire provides exemplary live-in and visiting care services. Their comprehensive care offerings include dementia care, personal care, housework, and respite care, all designed to enhance the well-being of their clients.

Each care service at Radfield Home Care is built around a personalised care plan, ensuring that the individual needs of each recipient are met. Their Care Professionals are dedicated to delivering dignified and respectful care, tailored to each person’s requirements.

For those wanting to learn more about how Radfield Home Care Harrogate, Wetherby & North Yorkshire can assist them and their loved ones, the team is ready to help. They are always available to provide the necessary support whenever it is needed.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

Charge prices are tailored to customers, following a care consultation.

These prices are only a guideline, please contact Radfield Home Care Harrogate, Wetherby & North Yorkshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Matthew Nutting (Director/Registered Manager)

Radfield Home Care Harrogate, Wetherby & North Yorkshire Reviews (64)

Total of 64, showing 41-60
9.9

Radfield Home Care Harrogate, Wetherby & North Yorkshire has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Radfield Home Care Harrogate, Wetherby & North Yorkshire has 64 reviews.

Overall Experience

  • 54
  • 8
  • 2
  • 0
  • 0

Date Published

64
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9
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51

Review from Joan C (Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Radfield has been very good. Both nursing and connection with office, staff and office will go out of their way to help with any problems which may occur.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review! It is our pleasure to have been able to support you both and long may it continue!

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Review from Joyce L (Daughter of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given was extremely good. The full allotted time was always given. Mum was given excellent personal care as well as help with general housekeeping tasks. The Carers also always found time to talk to her.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review. It was our honour to provide care to such a wonderful lady.

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Review from D M (Power of Attorney of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

By having a comprehensive discussion, the specific needs and requirements can be highlighted enabling a Care Plan to be put together. Which also has the ability for it to be extended if needs change. Primarily maintaining dignity and wellbeing is paramount. This is what Radfield Home Care do with a
quiet but effective professional care and understanding and I am confident to recommend them to take care of your loved ones.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It really does mean the world to us. It is a pleasure to support you and has been a delight to watch you grow in strength.

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Review from Sheila M (Daughter of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by Radfield Home Care since the first lockdown, when I wasn't able to visit. The carers have treated her with respect and kindness. They look after her needs without talking down to her. Since we started visiting again, they have respected my wishes and are always friendly.
I would definitely recommend them to other families.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review! It has been and continues to be, a pleasure caring for your Mum. We are so glad that we could be there when you needed us.

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Review from B A (Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have complete confidence with their services - absolutely excellent.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for the top-notch review! It's a pleasure working with you as always!

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Review from T U (Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who have visited us have been very helpful and friendly.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for taking the time to complete a review for us and for your lovely comment.

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Review from M T (Son of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy that the care provided is to a very high standard. The reports written following each visit allow me to monitor the situation with my father.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for the review! We are glad you are happy with the quality of the care provided and that you utilise the care planning system well. Long may it continue!

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Review from C W (Relative of Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have used Radfield Home Care to help care for an elderly vulnerable relative with dementia. Most times things are satisfactory. I have rung the office on occasion to query some things and my queries have been dealt with satisfactory.
We have had to make changes to accommodate the carer's requests
around medication. We are not totally sure what happens as our relative has a very short memory.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your review. Unfortunately, the changes to medication are to ensure that we are compliant with CQC regulations and guidance from the UKHCA. If you would like to have more information about what happens during carers visit then we are happy to set up remote access for you via our state of the art care planning app! One of the office team will be in touch to discuss this very soon.

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Review from H E (Wife of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and considerate care.

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Review from J H (Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, very helpful and obliging. Go out of their way to assist! Sympathetic.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your review. Glad we are able to help.

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Review from S B (Sister-in-law of Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a 'team'. I can not fault the care, staff and support that has been given to my brother-in-law. 1st class, completely exemplary - all of the team are considerate, conscientious; they do an incredibly difficult job currently but have at all times kept him at the centre of their focus.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

It is a pleasure to care for him. He is a wonderful man and the carers love to visit him. Thank you for such a lovely review.

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Review from J M (Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely satisfied with Radfield Home Care. All my carers are well trained, caring, supportive and encouraging. I never feel rushed, I always feel safe. They always check I have everything I need and help with lots of tasks. I feel so lucky to have found Radfield Home Care.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. We are lucky to have found you as well.

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Review from J D (Daughter of Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very grateful for the care and dedication the staff have given to my mother over the last 5 months especially during the difficult times of Covid 19. We have had peace of mind knowing mum has had her regular daily visits to attend to her needs as we were limited to the visits we could
make. Radfield staff are professional and dedicated at all times and I can not thank them enough, long may it continue. With grateful thanks.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. We are glad that we have been able to be there for you all during your time of need.

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Review from N C (Wife of Client) assisted by family/friend published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all your carers very helpful both physically and in engaging me in conversation and helping me to look at what is going on outside my home.

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Review from Mary W (Friend of Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are lovely to my friend. They take good care of her. My friend is always happy to see them each day and she loves her day out on Fridays to the shops.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. We are always happy to see her too!

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Review from Lilian B (Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I receive from Radfield Home Care is excellent. I have 3 main carers who know my needs and are instantly aware of my needs on a day to day basis. The office staff are equally as caring and all contacts are dealt with perfectly.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. It is a pleasure to be able to support you.

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Review from P A T C (Client) assisted by family/friend published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good service is provided.
The staff are friendly and very kind to me.
They are to be recommended.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

What a lovely review. Thank you from all the Radfield Team.

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Review from J C (Wife of Client) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are prompt, engage well with the client and are pleasant and helpful in every respect.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! So glad that you are all happy with our service.

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Review from D W (Client) assisted by family/friend published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first two weeks with Radfield Home Care have been excellent. I don't think they could have done more for us.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

We are so pleased that we can play our small part in making life a little easier for you both.

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Review from John E (Client) assisted by family/friend published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the Carers first class, professional and friendly. We would have no hesitation in recommending Radfield to anyone.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

What a great review! This really means a lot to us all.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Radfield Home Care Harrogate, Wetherby & North Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Radfield Home Care Harrogate, Wetherby & North Yorkshire is calculated as follows: ( (70 Excellents x 5) + (8 Goods x 4) ) ÷ 78 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Harrogate, Wetherby & North Yorkshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (3)

Matthew

Matthew Nutting

Job Title: Director / Registered Manager

Joined: 2018

Matthew holds a vast amount of experience in the care sector. After qualifying in 2012 as an Occupational Therapist, he has worked in a variety of community based roles in both the NHS and private sector and more recently has been the manager of Harrogate and Ripon’s community nursing and therapy teams.


Not only is Matthew a health care professional, but he is also a proud husband of a registered nurse. Health care is their family business, and Matthew is not only passionate about providing quality client centred care but also dedicated to providing a market-leading workplace for carers.


Matthew has always been committed and passionate about providing high quality care to individuals, however, he is always keen to look at new ways of enhancing and enriching people’s lives and creating memories that will stay with them for the rest of their lives.

Liz

Liz Morritt

Job Title: Care Manager

Joined: 2019

Liz has 20 years of experience working in the care sector in a variety of roles including volunteer, support worker, senior support worker and in 2006 became the registered manager of a residential home for adults with learning disabilities. This position afforded Liz the opportunity to really make a difference to the residents and staff by ensuring they were at the heart of everything they did.


Liz joined Radfield Home Care Harrogate, Wetherby and North Yorkshire in March 2018 as she felt it was time for a new challenge and had heard very positive feedback about Radfield.


Liz explains, “My aim is to support the growth of the business whilst maintaining the ‘family values’ that Radfield Home Care pride themselves on, and continuing to develop a highly skilled staff team who deliver high quality, personalised care."


Outside of work Liz enjoys cooking, spending time with her partner and their daughter and catching up with friends and family.

Leah

Leah Coates

Job Title: Deputy Manager

Joined: 2018

Leah has worked in the care sector for almost 10 years, working mainly as a support worker. Leah also has experience working in many different care environments, supporting people who live with dementia, learning disabilities, complex needs, challenging behaviour and mental health needs.

Leah explains, “After having my son and going back to work part-time for just over a year I decided it was time for a new challenge and progress my career in the care sector.”


Leah joined Radfield Home Care Harrogate, Wetherby and North Yorkshire in July 2018 as a care supervisor and a few months into that role, progressed to care coordinator and then Deputy Manager completing her ‘Assessors Award’ soon after.


Leah explains, “I am passionate about supporting people to stay in their own homes as long as possible and the care we provide is second to none! It was the best decision I made joining Radfield Home Care as the training has been the best I have ever had, and I am learning new skills all the time.”


Leah oversees the timings and quality of care delivered to our clients and ensures that everything is working smoothly.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Harrogate, Wetherby & North Yorkshire to verify any information. View our terms and conditions. Radfield Home Care Harrogate, Wetherby & North Yorkshire has an Enhanced Service - more info.