Vila Homecare

Endeavour House, 2 Twisleton Court, Priory Hill, Dartford DA1 2EN
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9.5 28 Reviews
  • Vila Homecare, Dartford
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Care Provided by Vila Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices available per hour/ per service / per session. Please contact with your requirements in order to quote.


Offering a variety of services:
Daily visits,
Night sits,
Companionship,
Live-in Care and
Shopping services.
Our fees are customised to your needs. We have a clear and flat fees structure. Please get in touch for more details.


We charge on per hour, per day, per night basis. We can offer you customised quotes. Even aligning our recommendations to your personal and financial goals. We can accept direct payments, direct debits or transfers by bank bank account.


Prices available both by time and service. Kindly contact for individual quote.

Good to Know

Owner

  • Vila Healthcare

Person in charge

  • Anika Cheema-Shergill (Care Manager)
Are you the Owner/Manager of Vila Homecare? View your Advertising Options

Vila Homecare Reviews (28)

9.5

Vila Homecare has a Review Score of 9.5 (9.543) out of 10, based on 6 reviews in the last 2 years.
Over all time Vila Homecare has 28 reviews.

Overall Experience
  • 27
  • 1
  • 0
  • 0
  • 0
Date Published
  • 28
  • 1
  • 1
  • 6
  • 22
Reviewer Connection to Vila Homecare
  • 9
  • 8
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Jen S (Client) published on 4 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the service I receive from My Homecare Bexley & Greenwich, the carers have always done their best to accommodate my needs. I am very happy with their management. I am very happy to recommend them to anyone who is looking for care in this area. I would like to thank all the carers
for being nice, kind and punctual.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Client) published on 8 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely grateful to the staff and carers of My Homecare to look after myself and my needs. All the carers are excellent, they deliver carer to my expectations and are very caring and punctual. They always listen to what I have to say. I am very happy with the quality of the care being provided.
Thank you to all the staff once again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacqueline S (Daughter-in-law of Client) published on 16 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Homecare were simply amazing. They supported my Mother-in-law during her final weeks following a brain tumour diagnosis. As my Mother-in-law's needs changed as her condition progressed, the care team were proactive to ensure she remained comfortable and protected her dignity and independence at all
times.


All staff were well-presented and professional, yet personal and compassionate. The team also provided wellbeing and emotional support to the entire family. We were supported by the care management team and branch manager too. Nothing was too much trouble. Visits were on time and we had a dedicated team who were confident and well trained.


I would highly recommend this agency. Outstanding care.

Reply from Suki Lamba at Vila Homecare

Thank you very much for your kind words. All our staff really appreciated the support the family offered in fulfilling our duties.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheila S (Wife of Client) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both members of staff have been very polite and helpful. They have connected with my husband and he has been happier especially this week when I didn't have any issues with him not co-operating when I wanted something done. They have known not to push him to do something that he didn't want to do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kelly W (Daughter of Client) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to our mother was of an excellent standard. The carers were extremely kind and compassionate to our family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Derek P (Husband of Client) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who look after my wife are absolutely the best. They talk to her rather than each other. The carers treat her with kindness, tenderness and love. Keep up the good work.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kirsten W (Daughter of Client) published on 7 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came across this care agency after my mother had been in hospital following a fall. I cannot explain the pressure and stress they took out of the situation by having consistent carers that arrived at consistent times. The staff are all polite, caring and extremely professional. The carers are very
gentle and patient with my mother and leave your house in exactly the state it was when they arrived. I have to say the carers kitchen skills are a cut above anything I’ve experienced before. If you need some stress being alleviated in the home then this is the care agency for you. I can’t rate them highly enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D H (Daughter of Client) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, very professional at all times. All staff friendly and polite.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Vila Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Vila Homecare is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) ) ÷ 35 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vila Homecare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vila Homecare to verify any information. View our terms and conditions. Vila Homecare has an Basic Service - more info.