Passion Home Care Manchester

Office 5, Dorset Road, Atherton, Manchester M46 9GJ
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Top 20 award
9.9 59 Reviews
  • Passion Home Care Manchester, Manchester
Passion Home Care is a high-quality home care company operating in Manchester, Bolton, Wigan and the surrounding areas.

Person-centred care is delivered to clients in order that they can remain independent; living within their own homes for as long as possible.

Staff are selected that have strong empathy skills and good past care experience. Potential candidates are fully CRB and reference checked, before undertaking intensive training.

Individuals are always treated with the utmost dignity and respect, and families are communicated with about important care decisions.
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Care Provided by Passion Home Care Manchester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22 – £30
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact Passion Home Care Manchester to find out the exact price for your requirements.

Contact Passion Home Care Manchester to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Passion Home Care Manchester to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Clara Muswe (Manager)

Passion Home Care Manchester Reviews (59)

9.9

Passion Home Care Manchester has a Review Score of 9.9 (9.891) out of 10, based on 26 reviews in the last 2 years.
Over all time Passion Home Care Manchester has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Passion Home Care Manchester
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Total of 59, showing 1-20
Review from Jan B (Daughter of Client) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has 2 carers 4 times a day.
Mum has moved in with me therefore I am present when her carers come.
Mum calls her carers "my lovely ladies" which speaks for itself.
Mum tells all her visitors she doesn't know what she would do without her lovely ladies.
They always wear uniforms, look clean
& tidy and are always smiling.
Mums carers are always on time, are always polite & respectful but more importantly, they treat my Mum with the dignity she deserves.
Office staff are polite, friendly helpful, knowledgeable and are always prepared to help if needed.
I would highly recommend Passion Home Care Manchester.
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Review from R W (Client) published on 11 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with service I am receiving. Staff are very professional and attentive to details. They follow care plan. They treat me with respect and dignity and also involved me in the care. I am very happy
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Review from Gary S (Son of Client) published on 11 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
To put the review in perspective can I first say that I and my family have over 70 years combined in public service in the Police and health service.
We have been in debt to the care team for over two years for the service and care they have given to our father. Dad struggles with his daily life and
as time has passed he has needed increased support and help to allow him to remain in his home.
The team are caring and extremely patient in their care for him and have a patience that far exceeds my own.
They are incredibly professional in what they do and completely trustworthy in being allowed into the home maintaining its cleanliness and security.
Punctuality for appointments is always complied with even when under pressure from other commitments.
Life can be difficult with a parent needing support and they never deviate from their supportive approach to our needs. On many occasions we have had to request changes to schedules and always been accommodated
Thank you so much!
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Review from Adele D (Daughter of Client) published on 11 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Passion Homecare are extremely responsive to any adjustments needed, and my mum enjoys their visits due to the friendly and caring support provided. I would highly recommend their services and am most grateful for their fantastic help.
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Review from Charlotte M (Daughter of Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is cared for by Passion homecare. They do a fantastic job looking after him, they are kind, professional people. My dad was very anxious about having carers but now looks forward to them coming and wouldn't have any others but Passion.
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Review from G M (Daughter of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company has been amazing with my mum. They are extremely friendly and always helpful. They do everything she needs to such a high standard. Mum is really happy with them and as a family we could not recommend the company enough!
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Review from J W (Son of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've used passion home care for my mother for around a year now , the company are very professional and have a great customer service team. My mother's carers are fabulous and cater for all mum's needs 5 star Company thank you
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Review from Samuel B (Son-in-law of Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law continues to receive outstanding care from Passion home care. He receives 4 visits per day and all the carers he has are excellent. Very caring and respectful and really do their best to look after him. We are very grateful for the way they look after him, a wonderful team of people
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Review from Angela P (Daughter of Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall excellent service. Carers look after mum so well and are so kind and lovely with her. There is the odd issue/problem that arises but the supervisor/area coordinator is always quick to respond and resolve. I would highly recommend
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Review from Kathleen T (Client) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care I receive. The staff are helpful and pleasant.
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Review from Gary L (Son of Client) published on 3 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care.
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Review from A D (Client) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the girls who came to help me. Very obliging and trustworthy. Would do anything I requested and had no problems with them. Also loved my dog.
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Review from John O (Friend of Client) published on 20 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with Passion Home Care.They are professional,friendly and caring.They make a big difference to my friend and nothing is too much trouble for them.
We wouldn't change them for anyone else.
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Review from K A (Client) assisted by family/friend published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very professional and approachable their level of care is excellent, nothing is to much trouble. I can highly recommend this company to anyone requiring first-class care and compassion.
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Review from Paula M (Friend of Client) published on 5 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been cleaning and doing laundry for your client for a number of years now.
The carers who have been looking after my friend on a daily basis have been exceptional.
Extremely polite, caring and professional .
I have built a good relationship with them all and we have worked together well
to meet all of my friends' needs.
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Review from Philip R (Son of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Passion Home Care Team were superb and treated my Mother with dignity and were always respectful. I could not ask for better care for my Mother who was not always the easiest of persons to treat in her latter days.
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Review from Tina A (Sister of Client) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Passion Home Care enough. The carers are obviously well-trained and show great empathy when supporting my brother who has Multiple Sclerosis. The team go the extra mile in all aspects of care, the level of care goes well beyond a business arrangement and my brother looks forward to his
house visits. I would highly recommended Passion Home Care if you want the best for your loved one.
Reply from ben muswe, Manager at Passion Home Care ManchesterThank you. You are also playing a very important and supportive role in making sure your brother receives quality care. Your brother is exceptional as well in working together with carers.
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Review from Barry W (Client) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and treatment of Passion Home Care has been highly professional and caring. All the carers are fantastic very helpful pleasant to talk to and they clean up after themselves and are always on time. When they are finished they always ask if is there anything else they can do for me. Only last
year I had these terrible headaches they phoned the ambulance for me I saw a doctor at the hospital, I saw the surgeon after they discovered that I had a double bleed on the brain and he said if the carers hadn't phoned the ambulance when they did I would be dead by now. The surgeon said to me that this has been a miracle of god that I can walk, talk and speak. All I can say is that this care company is the best on the market. I have worked in the caring profession myself, so I know what I am talking about, have worked for the NHS nursing homes and hospitals I reckon this is the best company in the country.
Reply from ben muswe, Manager at Passion Home Care ManchesterThank you, Barry. We also thank you for accepting our care. Yes, it has been a long journey but it was worth it. You have been very determined to pick yourself up and yes, we are proud of this journey and we still believe more can be achieved.
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Review from S S (Son of Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mom came home from care home, I was very anxious about the care service. Passion Care has been absolutely fantastic from day one for my mom. Very professional, very caring, and most importantly, they follow everything to perfection. From giving my mom showers to ensuring she is well and reporting
to doctors and district nurses when necessary, they handle it all. I can't thank them enough for such amazing care. Highly recommend 10 out of 10.
Additionally, anything that you request them, they ensure they do it without fail!
Reply from Ben Muswe, Manager at Passion Home Care ManchesterWe take great pride in our work if it helps our customers accomplish their goals. We also appreciate your support that has helped us achieve our aspired goals. Thank you for positive feedback, it helps us develop our skills.
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Review from Arshad P (Client) assisted by family/friend published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Passion Home Care carers go beyond typical caregiving, delivering exceptional support with a genuine touch.
The dedicated team consistently goes above and beyond to meet my needs as well as making every interaction as a warm and positive touch. The respect and consideration shown by the caregivers
creates an environment where I feel valued and heard.
The friendly and approachable nature of the staff further enhances the overall experience. In every aspect, Passion Home Care set the standard for excellence in home caregiving, making them a trusted choice for personalised support.
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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Passion Home Care Manchester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Passion Home Care Manchester is calculated as follows: ( (140 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Passion Home Care Manchester is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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Frequently Asked Questions about Passion Home Care Manchester

What Type of Services does Passion Home Care Manchester offer?

Passion Home Care Manchester offers Home Care.

How many Carers does Passion Home Care Manchester employ?

Passion Home Care Manchester employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passion Home Care Manchester to verify any information. View our terms and conditions. Passion Home Care Manchester has an Enhanced Service - more info.