Passion Home Care Manchester

Office 5, Dorset Road, Atherton, Manchester M46 9GJ
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Top 20 award
9.9 52 Reviews
  • Passion Home Care Manchester, Manchester
Passion Home Care is a high-quality home care company operating in Manchester, Bolton, Wigan and the surrounding areas.

Person-centred care is delivered to clients in order that they can remain independent; living within their own homes for as long as possible.

Staff are selected that have strong empathy skills and good past care experience. Potential candidates are fully CRB and reference checked, before undertaking intensive training.

Individuals are always treated with the utmost dignity and respect, and families are communicated with about important care decisions.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £21.80

Fee depends on tasks and whether day or night.

These prices are only a guideline, please contact Passion Home Care Manchester to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Clara Muswe (Manager)

Passion Home Care Manchester Reviews (52)

9.9

Passion Home Care Manchester has a Review Score of 9.9 (9.885) out of 10, based on 25 reviews in the last 2 years.
Over all time Passion Home Care Manchester has 52 reviews.

Overall Experience
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Reviewer Connection to Passion Home Care Manchester
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Total of 52, showing 1-20
Review from Samuel B (Son-in-law of Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law continues to receive outstanding care from Passion home care. He receives 4 visits per day and all the carers he has are excellent. Very caring and respectful and really do their best to look after him. We are very grateful for the way they look after him, a wonderful team of people
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Review from Angela P (Daughter of Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall excellent service. Carers look after mum so well and are so kind and lovely with her. There is the odd issue/problem that arises but the supervisor/area coordinator is always quick to respond and resolve. I would highly recommend
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Review from Kathleen T (Client) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care I receive. The staff are helpful and pleasant.
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Review from Gary L (Son of Client) published on 3 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care.
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Review from A D (Client) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the girls who came to help me. Very obliging and trustworthy. Would do anything I requested and had no problems with them. Also loved my dog.
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Review from John O (Friend of Client) published on 20 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with Passion Home Care.They are professional,friendly and caring.They make a big difference to my friend and nothing is too much trouble for them.
We wouldn't change them for anyone else.
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Review from K A (Client) assisted by family/friend published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very professional and approachable their level of care is excellent, nothing is to much trouble. I can highly recommend this company to anyone requiring first-class care and compassion.
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Review from Paula M (Friend of Client) published on 5 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been cleaning and doing laundry for your client for a number of years now.
The carers who have been looking after my friend on a daily basis have been exceptional.
Extremely polite, caring and professional .
I have built a good relationship with them all and we have worked together well
to meet all of my friends' needs.
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Review from Philip R (Son of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Passion Home Care Team were superb and treated my Mother with dignity and were always respectful. I could not ask for better care for my Mother who was not always the easiest of persons to treat in her latter days.
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Review from Tina A (Sister of Client) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Passion Home Care enough. The carers are obviously well-trained and show great empathy when supporting my brother who has Multiple Sclerosis. The team go the extra mile in all aspects of care, the level of care goes well beyond a business arrangement and my brother looks forward to his
house visits. I would highly recommended Passion Home Care if you want the best for your loved one.
Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you. You are also playing a very important and supportive role in making sure your brother receives quality care. Your brother is exceptional as well in working together with carers.

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Review from Barry W (Client) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and treatment of Passion Home Care has been highly professional and caring. All the carers are fantastic very helpful pleasant to talk to and they clean up after themselves and are always on time. When they are finished they always ask if is there anything else they can do for me. Only last
year I had these terrible headaches they phoned the ambulance for me I saw a doctor at the hospital, I saw the surgeon after they discovered that I had a double bleed on the brain and he said if the carers hadn't phoned the ambulance when they did I would be dead by now. The surgeon said to me that this has been a miracle of god that I can walk, talk and speak. All I can say is that this care company is the best on the market. I have worked in the caring profession myself, so I know what I am talking about, have worked for the NHS nursing homes and hospitals I reckon this is the best company in the country.
Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you, Barry. We also thank you for accepting our care. Yes, it has been a long journey but it was worth it. You have been very determined to pick yourself up and yes, we are proud of this journey and we still believe more can be achieved.

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Review from S S (Son of Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mom came home from care home, I was very anxious about the care service. Passion Care has been absolutely fantastic from day one for my mom. Very professional, very caring, and most importantly, they follow everything to perfection. From giving my mom showers to ensuring she is well and reporting
to doctors and district nurses when necessary, they handle it all. I can't thank them enough for such amazing care. Highly recommend 10 out of 10.
Additionally, anything that you request them, they ensure they do it without fail!
Reply from Ben Muswe, Manager at Passion Home Care Manchester

We take great pride in our work if it helps our customers accomplish their goals. We also appreciate your support that has helped us achieve our aspired goals. Thank you for positive feedback, it helps us develop our skills.

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Review from Arshad P (Client) assisted by family/friend published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Passion Home Care carers go beyond typical caregiving, delivering exceptional support with a genuine touch.
The dedicated team consistently goes above and beyond to meet my needs as well as making every interaction as a warm and positive touch. The respect and consideration shown by the caregivers
creates an environment where I feel valued and heard.
The friendly and approachable nature of the staff further enhances the overall experience. In every aspect, Passion Home Care set the standard for excellence in home caregiving, making them a trusted choice for personalised support.
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Review from Hayley C (Daughter of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Passion Home Care started to care for Mum in October 2023, within a few days it was apparent we had made the right decision to change carers. The management team had listened to my mum's needs and the carers delivered a first-class, caring, professional, knowledgeable service. Never late, or shortened
visits. It felt like your friends were visiting. We felt happy leaving Mum in their care, especially when we were unable to visit. Passion helped keep Mum living at home with dignity in her final months. Thank you so much.
Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you, together we are stronger. Thank you so much for your support which makes our work much easier. Not all people we work with have the same loving relatives who are there for their best interest.

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Review from Colin D (Client) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Passion Home Care company were appointed by the council to provide my home care early in January 2024.
Since then I have been extremely happy with their services. The care, kindness and friendly approach has been praiseworthy.
Above all their punctuality is most impressive. The local management
team have appreciated my desire to attend church on Sundays and have made the necessary arrangements to facilitate this.
I give them a mark of A+.
Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you for acknowledging the work done by the girls. We also appreciate the help you give them and together we can achieve more.

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Review from John H (Client) assisted by family/friend published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I knew from day one that Passion Home Care were the best carers for me. I'm blind and disabled, following multiple strokes when I was 41, so I had to put complete trust in my carers. I can now say that I am delighted with the care I receive.
All the carers are so kind and friendly and nothing is too
much trouble for them. I trust them all completely and I couldn't be happier with Passion Home Care.
Reply from Ben Muswe, Manager at Passion Home Care Manchester

Thanks, John. Carers say it is a joy working with you. You make their job easier by your guidance on how you want to be cared for. We win together as a team.

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Review from Liz B (Daughter of Client) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are absolutely delighted with the care my father receives every day from his wonderful care team. We are beyond grateful for the efforts and dedication of the carers who tend to his every need with every single visit. We cannot fault a single thing and have never had even one issue in
all his months of care.
Quite simply, his care team are angels. We are fortunate to have met them and they are genuinely lovely people. Thank you from the bottom of our hearts for all you do.
Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you so much for your appreciation of the work done by our girls. I have sent your review to them and also thank you for making it possible for them. Together as a team we can achieve much.

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Review from Lynn C (Client) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers are friendly and attentive.
Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you. You also make it easier for the girls to do their work. We very much appreciate your participation and guidance to the carers.

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Review from John L (Son of Client) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is very happy with his care as am I, keep up the excellent service, they are on time and look after all my dad’s needs above and beyond, they are always talking to him, very clean and always give me a ring if they need anything or leave a note on the kitchen door to get for my dad.
Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you for your review and more so for making the condition conducive for the carers to do their work.

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Review from S J (Mother of Client) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Passion Home Care Manchester company to everyone, is an outstanding care company that actually cares and goes above and beyond so that best care is delivered. I’ve been using the service for my son since May 2023 and never disappointed especially managers and all staff members
are super nice, lovely, kind, polite and friendly. All staff members turn up on time and stay longer for the duration if required. The manager is very positive in nature, respectful, polite, helpful, caters needs and wants and super quick response on every occasion. Thank you very much from the bottom of my heart to the manager and all staff members providing services to my son’s care plan. I’m so grateful and blessed to have you all in my life.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Passion Home Care Manchester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Passion Home Care Manchester is calculated as follows: ( (132 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 148 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Passion Home Care Manchester is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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Frequently Asked Questions about Passion Home Care Manchester

What Type of Services does Passion Home Care Manchester offer?

Passion Home Care Manchester offers Home Care.

How many Carers does Passion Home Care Manchester employ?

Passion Home Care Manchester employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passion Home Care Manchester to verify any information. View our terms and conditions. Passion Home Care Manchester has an Enhanced Service - more info.