Passion Home Care Manchester

Office 5, Dorset Road, Atherton, Manchester M46 9GJ
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Top 20 award
9.9 52 Reviews
  • Passion Home Care Manchester, Manchester
Passion Home Care is a high-quality home care company operating in Manchester, Bolton, Wigan and the surrounding areas.

Person-centred care is delivered to clients in order that they can remain independent; living within their own homes for as long as possible.

Staff are selected that have strong empathy skills and good past care experience. Potential candidates are fully CRB and reference checked, before undertaking intensive training.

Individuals are always treated with the utmost dignity and respect, and families are communicated with about important care decisions.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £21.80

Fee depends on tasks and whether day or night.

These prices are only a guideline, please contact Passion Home Care Manchester to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Clara Muswe (Manager)

Passion Home Care Manchester Reviews (52)

9.9

Passion Home Care Manchester has a Review Score of 9.9 (9.885) out of 10, based on 25 reviews in the last 2 years.
Over all time Passion Home Care Manchester has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Passion Home Care Manchester
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Total of 52, showing 21-40
Review from Rachel S (Cousin of Client) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise the company highly enough. Warm, friendly, thorough, professional and genuinely caring carers who go above and beyond to provide an excellent service in caring for an elderly lady at home.
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Review from Bernie Q (Client) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Passion Care highly enough. All the staff from the carers to the administration staff have been marvellous.
Everyone has worked so hard and well together to ensure that the best possible outcomes are achieved. And by working with myself and the team we have achieved an awful lot.
I
have a complicated medical condition. However, despite this, and due to the hard work of the team, I have been able to have the best care and remain as well as possible throughout my time with Passion Home Care.
This has been achieved by their willingness to work together and learn in order to implement a care plan that works best for me. Therefore keeping me as well as possible and reducing my admissions into hospital.
I cannot thank the company enough. I would highly recommend them to anybody needing care.
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Review from Michelle B (Client) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is evident that all staff at Passion Home Care Manchester actually care! All staff are polite, kind, friendly and patient. They are always impeccably dressed in clean uniforms, maintaining exemplary hygiene in all the tasks they undertake (proven by the fact that I have a reduced immunity/susceptibility
to infections, yet have remained well over the past year). I have no family, yet staff from Passion Home Care Manchester have become my 'family' with pets, and friends accepting them as such. Frequently, staff do tasks that they see need doing, above those I have identified for the visit. Indeed, they have attended training sessions on my complex health conditions during their days off to enhance the care that they had already been providing. I have a team of five carers who I've got to know well. They always come at the appointed times, which have been pre-arranged by me. They always arrive on time and never rush off when the tasks have been completed, making them extremely dependable.
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Review from J R (Daughter of Client) published on 4 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I are so impressed with the care that is provided for our father. Dad has mainly the same carer for nearly all his visits. His carer has shown such compassion and understanding to Dad, which has enabled Dad to stay in his home. Passion Homecare is a care company we would highly recommend.
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Review from Peter W (Son of Client) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had care companies spread over 10 years, looking after both my in-laws and my mother. They were all hit and miss, ie not turning up on time or not at all, not particularly clean and not staying for the duration. After a fall last October, my mother required 2 carers and 4 visits a day, but her
regular company couldn't accommodate her.
Step in Passion Home Care Manchester Care and its manager, this is an outstanding care company that actually cares and goes over and beyond the call of duty. They are all spotlessly clean, always on time, stay longer if required, phone me if needed, call the doctors if required and that is just for starters.
In my mother's last few days, the care and compassion shown have made it much more comfortable for our family to deal with our loss. I thoroughly recommend Passion Care and its manager wants the absolute best care for her clients.
Reply from Ben Muswe, Manager at Passion Home Care Manchester

We also appreciate Pete and family. You made it easy for the team as you cooperated, assisted and made it really possible for the girls to do their work.

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Review from David H (Son of Client) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There has been a marked difference in the before and after for the better. All the carers have been professional and polite. Our family have said to the carers they're now part of our family and are all welcome. We have also said if they are unhappy with anything or would like to comment on something
feel free to do so. The family noticed that sometimes my dad did not understand what was being asked of him or questions. Found resolution. Drop the face mask to the chin so he can see the mouth's movement. This simple observation has helped. We hope that all the carers like coming to help Dad as he looks forward to seeing them. I personally feel they have saved my dad's life. Thanks to all involved in my dad's care plan.
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Review from Paul T (Son of Client) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are always friendly and polite. They take care of my 96-year-old mother's everyday needs and treat her with respect and dignity. They are invariably on time but on the rare occasions they are delayed they ring ahead to advise.
I would have no hesitation in recommending this care provider
and all the staff that work for them. I have never had any problems at all.
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Review from Pauline C (Ex Family Member) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't speak highly enough about all care staff. They go above and beyond whilst carrying on their duties. Always attentive to the client and nothing is too much trouble for them. We as a family couldn't wish for better carers. Many thanks.
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Review from Elizabeth M (Sister of Client) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the team of carers are caring, efficient, calming and full of compassion and empathy. They are, in short, "angels". I cannot thank them enough for all that they have done for my sister and myself.
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Review from Joan R (Wife of Client) published on 11 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Palliative care for my husband enabled him to remain at home in his final days. The carers were very kind and caring and always made my husband feel relaxed and comfortable. A couple of the carers felt more like friends after over 2 months of caregiving.
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Review from L L (Daughter of Client) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic. The girls were very professional, caring and compassionate. Thank you all. My mum in her last days was given dignity and respect for all the duties your team provided. I couldn't have done the best by myself, without your help. Thank you.
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Review from A P (Daughter of Client) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely people, proffessional, very chatty.
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Review from Wendy W (Daughter of Client) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Passion Home Care team came to support my terminally ill mother to remain at home during her illness. The whole team were amazing so kind, caring and professional. I can not thank them enough for enabling us to grant my mother her last wish to stay at home until the end. Their support was invaluable.
We would not have managed without them - thank you!
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Review from M K (Wife of Client) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Passion Home Care Ltd were superb, always professional, caring and sensitive, they made an enormous difference to my husbands quality of life in his last few months.
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Review from M R (Wife of Client) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Passion Home Care Ltd treated my husband with respect and are very professional in doing their work.
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Review from Peter D (Husband of Client) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely impressed by the quality of care provided by the manager and both girls. His knowledge and expertise are outstanding and his attention to detail is excellent. I have been involved in the process and have been kept informed the whole time. The care and consideration shown to my
wife has been second to none.
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Review from J C (Wife of Client) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Passion Home Care has been wonderful, so caring. I have had the experience in the past of friends. Most of them in friends in and out. They have been the best, couldn't have wished for more, 10 out of 10. Bless them, they have given me so much comfort.
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Review from Phillip K (Son of Client) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Passion Home Care have been attentive, respectful, thoughtful and very capable in every respect. They helped us greatly in the early days of Mum's care, and all the staff we have encountered have been lovely. I would certainly recommend them.
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Review from J I (Client) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very capable and caring.
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Review from P R (Brother of Client) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind, caring and friendly to both the client and other members of the household. They are courteous and respectful of dignity and are punctual and reliable. Management is professional and easy to contact. We could not be happier with their service and would highly recommend them.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Passion Home Care Manchester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Passion Home Care Manchester is calculated as follows: ( (132 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 148 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Passion Home Care Manchester is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passion Home Care Manchester to verify any information. View our terms and conditions. Passion Home Care Manchester has an Enhanced Service - more info.