Passion Home Care Manchester

Office 5, Dorset Road, Atherton, Manchester M46 9GJ
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Top 20 award
9.9 53 Reviews
  • Passion Home Care Manchester, Manchester
Passion Home Care is a high-quality home care company operating in Manchester, Bolton, Wigan and the surrounding areas.

Person-centred care is delivered to clients in order that they can remain independent; living within their own homes for as long as possible.

Staff are selected that have strong empathy skills and good past care experience. Potential candidates are fully CRB and reference checked, before undertaking intensive training.

Individuals are always treated with the utmost dignity and respect, and families are communicated with about important care decisions.
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Care Provided by Passion Home Care Manchester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22 – £30
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact Passion Home Care Manchester to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Clara Muswe (Manager)

Passion Home Care Manchester Reviews (53)

9.9

Passion Home Care Manchester has a Review Score of 9.9 (9.890) out of 10, based on 26 reviews in the last 2 years.
Over all time Passion Home Care Manchester has 53 reviews.

Overall Experience
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  • 7
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Date Published
  • 53
  • 9
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  • 25
  • 28
Reviewer Connection to Passion Home Care Manchester
  • 12
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  • 10
  • 4
  • 2
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  • 2
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  • 1
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Total of 53, showing 41-53
Review from P R (Brother of Client) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind, caring and friendly to both the client and other members of the household. They are courteous and respectful of dignity and are punctual and reliable. Management is professional and easy to contact. We could not be happier with their service and would highly recommend them.
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Review from S S (Husband of Client) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness given to my wife by the staff of Passion Home Care has been first class. I could not wish for better!
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Review from Jacqueline F (Daughter of Client) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers treated my mum with dignity, respect and care on every visit no matter what time. They also showed warmth and empathy for the rest of the family. A great team.
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Review from D R (Daughter of Client) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following an 8-week hospital admission, our Dad returned home unable to stand or walk without considerable help and equipment.
Previously he had been independent with a lot of domestic support. We were anxious about care agency input as we had managed Dad's care needs ourselves.
The agency have been
excellent visiting Dad 4 times a day. He reports that the staff are very good and importantly he likes them. To date, he has been well cared for and the agency staff keep us well informed of any changes.
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Review from Paul G (Great-Nephew of Client) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers who attended my great aunt were excellent. Demonstrated patience and compassion and helped my auntie to maintain her dignity.
Many thanks to you all.
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Review from Rosie P (Niece of Client) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very professional but most importantly they were kind, compassionate and genuinely went above and beyond for my auntie. Thank you so much for your wonderful service.
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Review from P C (Great-Niece of Client) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt spoke about her carers with praise. The family was confident that my aunt was always treated with care and dignity.
My aunt was very exact in her expectations and her carers did their utmost to accommodate her foibles.
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Review from T O (Son of Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the carers kind, hardworking and very patient. We would definitely recommend them to others.
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Review from A L (Daughter of Client) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the carers very focused on my father when seeing to his needs. They are caring towards him and very polite to others, i.e. family members. They make sure we are happy with everything and that Dad is comfy and has everything done.
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Review from Louise G (Daughter of Client) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional, exceptionally kind and helpful. We are thrilled to have them.
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Review from Vincent C (Cousin of Client) published on 24 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very professional and kind. They are doing a great job.
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Review from Gillian G (Niece of Client) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies who are looking after my Aunt are excellent. They treat her with respect. They are always cheerful and positive. My Aunt is not always easy and likes things done her way. The ladies understand this and try their utmost to care for her in a way that keeps her happy. I can't thank them enough.
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Review from J G (Client) published on 11 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a new client to this company, I have found the carers to be a refreshing change from my previous provider. The atmosphere in the house when they arrive is light and happy. They greet me in a friendly manner and ask about my welfare. They are happy to do anything I ask and even do tasks that they
feel need doing without me asking, ie sorting laundry. They arrive on time.
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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Passion Home Care Manchester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Passion Home Care Manchester is calculated as follows: ( (138 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Passion Home Care Manchester is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passion Home Care Manchester to verify any information. View our terms and conditions. Passion Home Care Manchester has an Enhanced Service - more info.