Home Instead Hinckley, Burbage & Nuneaton provide quality home care services to people in their own homes, where they are most happy and comfortable. Care is personalised, tailored to meet the needs of clients.
For staff, care and companionship go hand-in-hand, in visits that last a minimum of one hour. They believe quality care cannot be delivered in less. Their passion is built around the brand promise to create TRUST between...
Home Instead Hinckley, Burbage & Nuneaton provide quality home care services to people in their own homes, where they are most happy and comfortable. Care is personalised, tailored to meet the needs of clients.
For staff, care and companionship go hand-in-hand, in visits that last a minimum of one hour. They believe quality care cannot be delivered in less. Their passion is built around the brand promise to create TRUST between themselves, clients and their families:
By being responsive and reliable.
By providing the very best trained and engaged caregivers.
Because of this they are one of the top domiciliary care providers in the UK. Don’t take their word for it, they been recognised for their high-quality care through a variety of awards. Home Instead has won the:
- Queen’s Award for Enterprise in Innovation
- Princess Royal Training Award
- Laing Buisson Specialist Care Winner (3 Years Running)
The Home Instead office in Hinckley, Nuneaton & Burbage is part of a global network of more than 1,000 owned and operated offices. With over 280 of these offices operating across the UK they are together working towards "Changing the face of ageing”.
If you would like to book a no-obligation, face to face consultation to informally discuss your or your loved ones support needs, please click contact the team who will be happy to help.
Care Provided by Home Instead (Hinckley, Burbage & Nuneaton)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£37.75 - £39.75
Weekly Live-in Care
£1,800 - £2,200
Contact Home Instead (Hinckley, Burbage & Nuneaton) to get a personalised quote:
Our Business operates between 07:30 - 22:00 7 Days a Week
Earliest visit 07:30-08:30
Latest visit 21:00-22:00
The price(s) shown are provided by the agency. Contact Home Instead (Hinckley, Burbage & Nuneaton) for full pricing details and T&Cs.
Home Instead (Hinckley, Burbage & Nuneaton) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead (Hinckley, Burbage & Nuneaton) has 45 reviews.
Reviewer Connection to Home Instead (Hinckley, Burbage & Nuneaton)
Loading...
Showing 45 reviews matching selected criteria
Review from Sheila S (Daughter of Client) published on 21 March 2019 Submitted via Postal Card•
Overall Experience
We used your service to provide care for my Mum whilst I was on holiday. We had 3 visits over 5 days, providing personal care, support in the morning. The carer had just begun with the company and visited with Mum prior to commencement. I met with the Manager prior to this to complete paperwork...
We used your service to provide care for my Mum whilst I was on holiday. We had 3 visits over 5 days, providing personal care, support in the morning. The carer had just begun with the company and visited with Mum prior to commencement. I met with the Manager prior to this to complete paperwork and contract fee of £90.
↩Reply from Craig Mayes, at Home Instead (Hinckley, Burbage & Nuneaton)
Sheila
Thank you for the review recognising our ability to take on short term packages of care for your mum whilst you took a well earned holiday. Please do not hesitate to get back in touch when your next holiday comes along.
Kind Regards
Home Instead Senior Care - Hinckley, Burbage & Nuneaton
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol W (Wife of Client) published on 22 November 2018 Submitted via Website•
Overall Experience
I used Home Instead for the first time in October. The efficient and caring attitude of the staff gave me the confidence to go on holiday and leave my partially disabled husband for a week. I was not disappointed he was treated with respect and his needs were catered for.
I used Home Instead for the first time in October. The efficient and caring attitude of the staff gave me the confidence to go on holiday and leave my partially disabled husband for a week. I was not disappointed he was treated with respect and his needs were catered for.
↩Reply from Craig Mayes, at Home Instead (Hinckley, Burbage & Nuneaton)
Carol, Thank-You for the kind words we thoroughly enjoyed providing companionship for your husband he was a true gentleman. We are looking forward to seeing him when you plan your next break.
Kind Regards
HISC - Hinckley, Burbage & Nuneaton
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Raymond N (Client / Service User) published on 6 November 2018 Submitted via Postal Card•
Overall Experience
I have not had any problems whilst using your service.
I will be recommending your company.
I have not had any problems whilst using your service.
I will be recommending your company.
↩Reply from Craig Mayes, at Home Instead (Hinckley, Burbage & Nuneaton)
Ray
Thank you for taking the time to review us and scoring us so highly across Staff, Care/Support, Management and Dignity. We thoroughly enjoyed our time together and are pleased we were able to support in your rehabilitation. We were disappointed to read that despite rating us highly across...
Ray
Thank you for taking the time to review us and scoring us so highly across Staff, Care/Support, Management and Dignity. We thoroughly enjoyed our time together and are pleased we were able to support in your rehabilitation. We were disappointed to read that despite rating us highly across the areas mentioned above you felt that we were not value for money. We are not the cheapest but I do believe we deliver value for money for our clients by promising familiar CAREGivers and visits at the specific times that they request. I do not believe quality care can be delivered for less than we charge and there be a sustainable business with longevity for clients and CAREGivers.
Kind Regards
HISC - Hinckley, Burbage & Nuneaton
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol S (Sister of Client) published on 1 November 2018 Submitted via Website•
Overall Experience
We are glad to have chosen Home Instead: the service provided was spot on for our needs.
We were impressed by the professional approach, and the follow-up. I would certainly recommend Home Instead .
We are glad to have chosen Home Instead: the service provided was spot on for our needs.
We were impressed by the professional approach, and the follow-up. I would certainly recommend Home Instead .
↩Reply from Craig Mayes, at Home Instead (Hinckley, Burbage & Nuneaton)
Carol
Thank you for taking the time to review us. We thoroughly enjoyed getting to know you and your family, if you need to use our services again in the future do not hesitate to make contact with us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lynn S (Wife of Client) published on 29 October 2018 Submitted via Postal Card•
Overall Experience
My husband was deteriorating and I couldn't leave my home at all. When our carer arrived she was on time and was very willing to do anything that was necessary. She fed him and read to him and made sure he was comfortable. When he slept she watched over him. She also came to visit me when he died.
My husband was deteriorating and I couldn't leave my home at all. When our carer arrived she was on time and was very willing to do anything that was necessary. She fed him and read to him and made sure he was comfortable. When he slept she watched over him. She also came to visit me when he died.
↩Reply from Craig Mayes, at Home Instead (Hinckley, Burbage & Nuneaton)
Lynn,
Thank you for taking the time to review us. We were so sorry to hear about your loss, we thoroughly enjoyed having your husband as our client and the time we spent together. We asked the carer, who primarily delivered the care, what their fondest memory was and she said “reading the book you...
Lynn,
Thank you for taking the time to review us. We were so sorry to hear about your loss, we thoroughly enjoyed having your husband as our client and the time we spent together. We asked the carer, who primarily delivered the care, what their fondest memory was and she said “reading the book you very kindly donated, The 100 Most Amazing Places in Britain”. Thank you for donating that book to us and we will ensure we take it to other clients who may have similar interests to him.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 October 2019
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Home Instead (Hinckley, Burbage & Nuneaton).
There are no accreditations posted yet for Home Instead (Hinckley, Burbage & Nuneaton).
Meet the Team (2)
Craig MayesJob Title DirectorJoined 2018
Having spent the first 20 years of my working life around the world running pubs, restaurants and hotels, following in my father's and grandfather’s...
Having spent the first 20 years of my working life around the world running pubs, restaurants and hotels, following in my father's and grandfather’s footsteps, I thought it was time I worked for myself, spent more time with my young family and gave something back to the community around me.
I’d watched my grandfather live to a dignified old age by being cared for by carers who, in my opinion, were the most caring, reliable and generous unsung heroes of our communities. However, I knew this wasn’t the right of passage for the majority of older people in our country.
This is a generation who have given so much so that we can live the privileged lives that we do so and therefore I am determined to work alongside my team here at Home Instead to “change the face of aging” encouraging older people to continue to lead a thorough and enriching life surrounded by care, companionship and support.
Emma WheatleyJob Title Care ManagerJoined 2018
I have worked in the care sector since I left school with various care providers in the Hinckley & Nuneaton area. I have always loved making a...
I have worked in the care sector since I left school with various care providers in the Hinckley & Nuneaton area. I have always loved making a difference to the lives of people I come into contact with, whether that be the people who are accessing the care or the fantastic care teams I’ve worked with.
I started my career as a Care Assistant & Activities Coordinator. I then worked in Mental Health services and more recently as an Assistant Manager for a Day Centre & Care Home. Whilst working in care homes, it became apparent that there were many people coming to live there who were not able to continue to live in the community.
I have experience caring for both the older generation and younger people with learning disabilities. I especially enjoy working with people living with dementia, and I am proud to be a Dementia Champion. When I saw Home Instead, it was wonderful to see that a company was really addressing the needs of the clients, enabling people to stay in their homes for as long as possible.
I knew it was the company for me, and I am delighted to be a part of a company which shares my values. When I am not at work, I am spending time with my Husband and my 3 daughters, who certainly keep us busy!! I have lived in Hinckley for 20 years, and I love the close-knit feel of the community.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Hinckley, Burbage & Nuneaton) to verify any information. View our terms and conditions. Home Instead (Hinckley, Burbage & Nuneaton) has an Enhanced Service -what an Enhanced Service includes.
