TUcare

167a Widmore Road, Bromley BR1 3AX
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9.9 62 Reviews
  • TUcare, Bromley
Tucare provide a wide range of in-home services to individuals who require assistance with daily activities due to illness, disability, or aging. Tucare employ local carers who deliver personalised care tailored to the needs of each client. Services offered include:
1.        Personal care: Assistance with activities of daily living such as bathing, dressing, grooming, and toileting.
2.        Companionship: Providing social interaction, emotional support, and companionship to clients.
3.        Medication management: Ensuring clients take their medications as prescribed and monitoring their health.
4.        Meal preparation: Planning and cooking nutritious meals according to dietary needs and preferences.
5.        Light housekeeping: Helping with tasks such as laundry, vacuuming, and tidying up the home environment.
6.        Transportation: Assisting clients with getting to medical appointments, grocery shopping, or other outings.

Tucare’s carers play a crucial role in enabling individuals to remain in the comfort and familiarity of their own homes while receiving the support they need to maintain their independence and quality of life. They work closely with clients and their families to develop customised care plans that address specific needs and preferences. Additionally, Tucare collaborate with other healthcare providers to ensure continuity of care and support holistic well-being.

They currently provide care in and around the London Borough of Bromley this includes Anerley, Beckenham, Bickley, Biggin Hill, Bromley, Catford, Chelsfield, Chislehurst, Crystal Palace, Cudam, Downe, Elmstead Woods, Farnborough, Green Street Green, Greenwich, Grove Park, Hayes, Keston, Lee Green, Lockbottom, Mottingham, Orpington, Penge, Petts Wood, Shirley, Shortlands, Sundridge Park, Sydenham & West Wickham.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Owner

  • TMSG Ltd

Person in charge

  • Joanne Doxford (Registered Manager)

TUcare Reviews (62)

Total of 62, showing 41-60
9.9

TUcare has a Review Score of 9.9 (9.929) out of 10, based on 14 reviews in the last 2 years. Over all time TUcare has 62 reviews.

Overall Experience

  • 57
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  • 0

Date Published

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Review from Bryan A (Son of Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was discharged from the hospital to home with delirium and dementia symptoms against the family's wishes. TU Care was engaged to provide overnight care. The carer was superb. Unfortunately, it was a failed discharge and my father was readmitted to the hospital 14 hours after discharge. As
such we were unable to give TU Care 24 hours notice that the carer was not required for the second night.


TU Care is not using common sense in this case and firmly enforcing its terms and conditions. Rather than forming a long term relationship with us where we would have engaged them again in the future they have a very short term view of the business. For this, I will never recommend them or return to them.

Reply from JO DOXFORD, Registered Manager at TUcare

Thank you for your feedback. We understand your frustration and anger towards the fact that your father was subject to a failed discharge from hospital. Unfortunately, we feel your frustration and anger is directed at the wrong organisation. We were employed by yourselves as a private arrangement.
We are not disputing that your father was very unwell but as you have stated, our carer that visited provided superb care to your father. It is so we can provide superb care and employ caring and compassionate carers that it is part of our terms and conditions, which you were given a copy of prior to the package of care starting, that we do charge a cancellation if we have less than 24 hours notice. This is to allow us to be a responsible employer and pay the carer for the visits they have been booked to complete.
Should you wish to challenge your father's discharge and assist in ensuring this does not happen to others, we would highly recommend that you contact the relevant team at the hospital.

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Review from Linda T (Daughter of Client) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using TUcare for domiciliary care for Mum, and then live-in care when it became necessary. The management are conscientious and all the carers we have met have been friendly, well trained and confident. We have been completely happy with all aspects of care provided to Mum by TUcare. I have
already recommended them to several people and will continue to do so, thank you so much for making this worrying time of Mums life so much easier.

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Review from Janice S (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well looked after by all the carers that visited. They all made time for all her needs and never rushed her. All the carers were considerate and helpful. They showed care and compassion to mum who has the early stages of dementia.

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Review from Edna E (Wife of Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had no experience of care services but have now had to obtain help for my husband who has dementia. I could not have had better or kinder help than I have had from TUcare. Every query I have faced them with has been dealt with quickly and efficiently - so all the weight lifted from my shoulders.
Staff are so caring. Thank you!

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Review from James E (Brother of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is this care provider is outstanding in terms of care provision and the quality and experience of the staff on duty is exceptional, to say the least. It is obvious when speaking to the senior management that the care and understanding of the teams involved in my situation stems from the
very top.

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Review from Martin W (Client) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round.

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Review from A F (Wife of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is now totally reliant on professional care and is pleased with the service provided by TUcare. I have found them totally reliable, and they provide and caring, professional service. They work hard and always tidy up after the work is finished. They are gentle with their clients and are always
cheerful and friendly. I could not manage to look after my husband without TUcare.

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Review from P D (Client) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced two previous care organisations, we are in a position to directly compare the management and care sectors of others with TUcare, chalk and cheese come to mind.
We are so impressed with the hands-on style of this management and the quality of the carers. We believe that the test of
an organisation is best seen when they are having to deal with internal logistical or management problems themselves. It is refreshing to experience the honesty of approach and the loyalty this engenders in the carers themselves. This, in turn, reflects on the quality of care we receive at home
Cannot praise this organisation enough. In desperation to find something negative to say, I do wish they had chosen a different name. It could be construed as a Tuesday only service!

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Review from Steve I (Son of Client) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is not much more I could ask for from a caring organization. Very professional, engaging, responsive and proactive. I feel that my mother couldn't be in better hands.

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Review from Helen C (Daughter of Client) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service and reaction time to any query, however small, is never too much trouble. I wonder how we ever coped without TUcare. Staff are so friendly, never rush and have taken time to get to know and understand my mother. I cannot fault TUcare and I am so pleased I chose them as our home care provider.
Thank you so much.

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Review from Helen R (Wife of Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for more caring ladies. They all cared for my husband so well nothing was too much bother. Even after he passed away they have continued to support me and the family.

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Review from John M (Husband of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfailingly kind, helpful and efficient.

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Review from Susan S (Daughter of Client) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find TU care to be friendly, professional and treat clients with dignity. Always answer the phone or will ring you back asap. Willing to talk about the best care for the client. Excellent service.

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Review from Betty B (Client) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely girls. We have great chats and she does my medication and housework.

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Review from Jacqueline C (Client) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice girl, polite and helpful.

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Review from Sue C (Daughter of Client) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have not been with TUcare for long but so far we are very happy with the care provided. Their punctuality is very good and they are willing to work with family members as a team which makes mums care more personal. We think this is very important as we feel that you are working with people that
really care about individuals. Putting loved ones in other people’s care is very worrying and it’s very hard to find carers that do actually care. My wish is that mum is treated like their family member/friend would be treated and so far this seems to be the case. So far nothing seems to be a problem for them and as a family run business, we feel they are already a part of our family. We look forward to working more with them as mums needs become greater.

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Review from Carol C (Daughter of Client) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was very quick to respond to our initial enquiry for help with my mother who had a sudden short term illness and needed support. We immediately felt reassured that she would be looked after during a stressful time. My mother appreciated and enjoyed the visits she had and was happy. It is
also reassuring that we can call on the manager and her team in the future if need be.

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Review from Patrick M (Partner of Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over and above with washing, dressing, cooking, laundry, hoovering etc. The management and staff gave loving care by identifying the individual needs of my partner. They also stimulated her memory recognising the problems of Alzheimer dementia. All their practical help developed a genuine affection
between carer and patient. The care plan was carried out with punctuality and strict control of drugs. I was also cared for.

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Review from Marie-elise R (Power of Attorney of Client) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had numerous occasions to contact the agency, the main point of contact being the manager, who was at all times of the day and night, available, incredibly helpful, reliable and professional.

Reply from Joanne Doxford at TUcare

Thank you so much Elise, it was our pleasure; we understand that caring for someone is a 24hour commitment, not 9-5.

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Review from Sol M (Son of Client) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great professional service - would definitely recommend and use again. I used TUcare to take care of my mum's house and extremely happy with the result! Two thumbs up and 5 star service!

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for TUcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for TUcare is calculated as follows: ( (78 Excellents x 5) + (6 Goods x 4) ) ÷ 84 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TUcare is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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