TUcare

167a Widmore Road, Bromley BR1 3AX

9.9 62 Reviews

Tucare provide a wide range of in-home services to individuals who require assistance with daily activities due to illness, disability, or aging. Tucare employ local carers who deliver personalised care tailored to the needs of each client. Services offered include:
1.        Personal care: Assistance with activities of daily living such as bathing, dressing, grooming, and toileting.
2.        Companionship: Providing social interaction, emotional support, and companionship to clients.
3.        Medication management: Ensuring clients take their medications as prescribed and monitoring their health.
4.        Meal preparation: Planning and cooking nutritious meals according to dietary needs and preferences.
5.        Light housekeeping: Helping with tasks such as laundry, vacuuming, and tidying up the home environment.
6.        Transportation: Assisting clients with getting to medical appointments, grocery shopping, or other outings.

Tucare’s carers play a crucial role in enabling individuals to remain in the comfort and familiarity of their own homes while receiving the support they need to maintain their independence and quality of life. They work closely with clients and their families to develop customised care plans that address specific needs and preferences. Additionally, Tucare collaborate with other healthcare providers to ensure continuity of care and support holistic well-being.

They currently provide care in and around the London Borough of Bromley this includes Anerley, Beckenham, Bickley, Biggin Hill, Bromley, Catford, Chelsfield, Chislehurst, Crystal Palace, Cudam, Downe, Elmstead Woods, Farnborough, Green Street Green, Greenwich, Grove Park, Hayes, Keston, Lee Green, Lockbottom, Mottingham, Orpington, Penge, Petts Wood, Shirley, Shortlands, Sundridge Park, Sydenham & West Wickham.

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Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Available on request

Good to Know

Owner

TMSG Ltd

Person in charge

Joanne Doxford (Registered Manager)

TUcare Reviews (62)

Total of 62, showing 61-62

9.9

TUcare has a Review Score of 9.9 (9.929) out of 10, based on 14 reviews in the last 2 years. Over all time TUcare has 62 reviews.

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Review from Laura G (Daughter of Client) published on 7 November 2018
Submitted via Website • Report

Overall Experience

We had a private carer before we came to TUcare (she was great and still visits mum as a friend) but there was so much hassle when she was sick or on holiday I would have to take time off to go round and get Mum up and dressed and then go to lunch, it just wasn’t working. Now I don’t need to worry the

staff who come into Mum are great and I don’t need to worry about having to cover they have it sorted. Overall great service, great peace of mind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Soraya (Daughter of Client) published on 1 November 2018
Submitted via Website • Report

The care provided for my elderly mother was outstanding. The carer put my mother completely at ease and made it possible for me to have a well needed holiday. I would definitely use Tucare again and have already recommended them.

Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for TUcare is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.929 for TUcare is calculated as follows: ( (78 Excellents x 5) + (6 Goods x 4) ) ÷ 84 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

The 5 points relating to the number of Positive Reviews for TUcare is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

TUcare