Fuchsia Homecare Gorleston

Yarmouth Business Park, Suffolk Road, Great Yarmouth NR31 0LN
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9.4 22 Reviews
  • Fuchsia Homecare Gorleston, Great Yarmouth
Fuchsia Homecare Gorleston is a professional and compassionate domiciliary care provider that always has their clients' best interests at heart, and will always go that extra mile.

The range of services offered to individuals in the comfort of their own homes allows them to lead a satisfying and independent life, from dedicated carers providing personal care and domestic duties to community support, meal preparation, respite care, shopping and medication administration. Not only that, but they can also assist clients in creating and following their advanced care plans in the later stages of life by delivering palliative care at home.

Fuchsia Homecare Gorleston prides itself on delivering high quality, person-centred care. All team members are trained in-house and deliver care with compassion, choice, dignity and respect.

Continuity of the same care professional is something they feel is extremely important so that clients and loved ones can feel at ease, build trust and relationships.

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Care Provided

Types of Home Care

  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Available upon request

Good to Know

Person in charge

  • George Quinn (Manager)

Fuchsia Homecare Gorleston Reviews (22)

Total of 22, showing 1-20
9.4

Fuchsia Homecare Gorleston has a Review Score of 9.4 (9.414) out of 10, based on 22 reviews in the last 2 years. Over all time Fuchsia Homecare Gorleston has 22 reviews.

Overall Experience

  • 12
  • 8
  • 1
  • 0
  • 1

Date Published

22
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Review from Michael W (Client) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over and above, very satisfied.

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Review from Robin M (Client) published on 8 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

However varied I am quite happy with my service.

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Review from M B (Client) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New carers are good, sometimes late and nice helpful people

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Review from Josephine C (Client) published on 30 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my care. The only thing I don't like is when it is wet. She brings in all the dirt on her shoes so the floors get dirty. I have told her but it still happens every time it is wet. Also she drops a lot of tablets on the floor and never picks them up. Also when she is having 2 days off
together I don't get the same cares on the 2 days, but the care I get is very good.

Reply from Bethany Cates, Admin at Fuchsia Homecare Gorleston

Thank you for taking the time to share your feedback. We're glad to hear that you are happy with the care provided. We sincerely apologise for any inconvenience caused by the issues you've mentioned.We understand how important a clean and safe environment is, especially when it's wet outside. We will remind our staff to be extra vigilant about cleaning shoes or wearing shoe covers and ensuring floors stay tidy. Additionally, we will address the matter of tablet safety and ensure that all dropped items are promptly picked up and disposed of correctly to prevent any hazards.Regarding consistency in care during staff absences, we appreciate your understanding and will work on improving continuity so that you receive a consistent level of service even when your regular carer is off.Your feedback is invaluable in helping us improve our services. Please feel free to reach out directly if you have any further concerns or suggestions. Thank you again for sharing your feedback with us.

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Review from Richard S (Son of Client) published on 27 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My father has been cared for 4 times a day since returning home from hospital. In this time he has had regular carers that come 6 of the 7 days a week (usually). On the seventh day, a different set of carers attended. Thursday, 15 May 2025, was one of those days. On this day, the carers were here for
less time than we are billed for, around 10 minutes of the 30 minutes. My father was not properly washed and positioned for overnight with his arm under his body. This caused discomfort, and also no urine bag as it was not emptied.


The ratings are only applicable to the carers who are not the regular carers.

Reply from Bethany Cates, admin at Fuchsia Homecare Gorleston

Thank you for sharing your detailed feedback. I sincerely apologise for the experience your father had on Thursday, 15 May 2025. It's important to us that all our clients receive consistent, thorough, and compassionate care, regardless of which carers are attending. I am sorry to hear that the care provided on that day did not meet these standards, particularly regarding the time spent, proper washing, positioning, and the management of the urine bag.Please be assured that we take your concerns seriously. We will review this incident with the team to understand what happened and to ensure that such issues are addressed promptly. Your feedback is invaluable in helping us improve our service and maintain the high standards we strive for. If you would like to discuss this further or any additional concerns, please do not hesitate to contact us directly. Thank you again for bringing this to our attention, and we appreciate your understanding and patience as we work to improve our care.

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Review from Linda C (Client) assisted by family/friend published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with most of my carers. I have a good relationship with my regular carers and they are able to understand when I am feeling low and need extra support from them. Unfortunately a bond is not made with my relief staff. I feel it would be moral boosting if management passed on to cares
praise that I have given through the manger I have had contact with.

Reply from Bethany Cates, admin at Fuchsia Homecare Gorleston

Thank you so much for sharing your positive feedback. I'm delighted to hear that you have a good relationship with your regular carers and that they are able to support you when you're feeling low. Building trust and understanding is so important, and it's wonderful to know that this is happening with your regular team.We also appreciate your honesty regarding your experience with relief staff. We understand how valuable consistent relationships are, and we will certainly pass on your kind words and praise to the carers through your manager. Your feedback is very encouraging and helps us recognise the efforts of our team members.

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Review from Lynda F (Friend of Client) published on 16 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been caring for my neighbour for over 12 years, and after becoming bedbound, we had to request carers to attend to her 4 x per day. The previous care agency let her down, we are thankful we had Fushia Care to take over her care. Her carers have been with us for over 3 years they are amazing,
caring, deal with her care, dignity and respect. I am advised promptly if there are any concerns. This has given the family peace of mind but most importantly the client trusts them. We are grateful, thank you.

Reply from Bethany Cates, admin at Fuchsia Homecare Gorleston

On behalf of everyone at Fuchsia, we sincerely appreciate your kind words. Thank you for taking the time to share your feedback. We are delighted to hear that your neighbour is receiving excellent care from our team. We also agree that trust is a fundamental aspect of our service, and we are committed to maintaining the highest standards. Thank you again.

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Review from Shirley B (Daughter of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff helpful and pleasant. The regularity of the carers suits us, and I can trust them all with the care of my mother and home.

Reply from Bethany Cates, admin at Fuchsia Homecare Gorleston

Thank you for your kind review. We truly appreciate your feedback and are delighted to hear that the carers are providing excellent support for your mum. Our team is committed to ensuring the well-being and comfort of all our clients, and it is gratifying to know that we are meeting your expectations.

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Review from Hugh S (Husband of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the staff are very pleasant - carers and office staff. Although on a half-hour visit, frequently the carers are in and out in 15 minutes or less.

Reply from Bethany Cates, Admin Officer at Fuchsia Homecare Gorleston

Thank you so much for taking time out of your day to write a review. We appreciate your feedback and bringing to our attention the issue regarding the time spent in visits, we will pass this feedback on to the management team, who will be happy to support you with this.

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Review from D S (Wife of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving care from Fuchsia for 8 weeks now and the quality of care has been outstanding. All the carers have been lovely kind and considerate. He has been treated with dignity, compassion and respect. We have no complaints.

Reply from Bethany Cates, Admin Officer at Fuchsia Homecare Gorleston

Thank you so much for your kind feedback. We're really pleased to hear that you're happy with the care provided to your Husband. Upholding dignity, compassion, and respect is central to our service values, and your feedback reassures us that we're meeting those standards. Thank you again!

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Review from J B (Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fuchsia Homecare never let me know and their carers are kind and professional.

Reply from Bethany Cates, Admin Officer at Fuchsia Homecare Gorleston

We would like to express our sincere gratitude for your kind words about our carers. Your appreciation means a great deal to us, as it reflects the dedication and hard work our team puts into providing exceptional care.

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Review from D H (Husband of Client) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has so many carers and they are all over and they are nice to talk to me.

Reply from Bethany Cates, Admin Officer at Fuchsia Homecare Gorleston

Thank you so much for your kind words and for taking the time to share your feedback. We're glad to hear that our team members are providing care and support with kindness and compassion.

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Review from D C (Daughter of Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after by all the carers. They have time to speak to mum and interact. The care is second to none. They treat mum with courtesy and dignity. Could not ask for any more. They always ask if I am okay we have a good bond and anything they feel mom needs they will speak to me.
They are great with my grandchildren and grand-dog. They are like part of the family.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you so much for your heartwarming review! We're overjoyed to hear that your mum is receiving such excellent care. Our team is dedicated to treating every client with the highest respect and dignity. It's wonderful to know they also take the time to connect and build strong relationships with you and your family, including your grandchildren and grand-dog. We are honoured to be seen as part of your family and will continue to provide the best care possible.

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Review from B C (Daughter of Client) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round service.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you so much for your kind words! We are delighted to know you're happy with our service. Your feedback inspires us to keep delivering the best care. If you have any more comments or suggestions, we would love to hear them.

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Review from A L (Client) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fuchsia are exceptional. They have helped me massively. Helped all areas of my well-being. I'm exceptionally young compared to the typical age bracket but this has not stopped me. They have supported, helped and adapted the things trying to cater for my age and needs. Helping me try and gain and keep
independence. This company are best care provider we have come across as a family. Highly recommend will never change until hopefully need is no more. Outstanding, fantastic, amazing people care all around!

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Your heartfelt review has touched our hearts deeply. We are humbled by the positive impact we have had on your wellbeing. Knowing that our team has been able to support and adapt to your unique needs brings us immense joy. Your kind words about our care and dedication mean the world to us. At Fuschia, we are committed to providing exceptional care, regardless of age. Your recommendation and praise are greatly appreciated, and we want you to know that we are always here for you.

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Review from T E (Partner of Client) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers we had for my partner. They washed, cleaned and changed his clothes every day. Also kept checking his catheter bag. They talked to him and had a laugh. They did get him walking with his frame. All the carers we saw were friendly day and night.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Your feedback truly motivates us to uphold our high standards of care and commendable service. Hearing that the carers provided excellent care for your partner, attending to his needs, ensuring hygiene, and sharing friendly conversation, reaffirms our dedication. We value your positive experiences and remain committed to supporting you.

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Review from G S (Son of Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care provided can be at different levels of skill set. The problems seem to be when someone goes off sick or on holiday. The cover provided is not always to a good standard. Some seem inexperienced. I am not impressed with the management, who seem to set the standard at a low level, looking at the
vacancy advert on their own website. When you do complain (which is not very often) they make excuses, but you can’t excuse the inexcusable. Just saying sorry all the time is not good enough.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you for bringing your concerns to our attention. We sincerely apologise for any inconvenience you've experienced. Delivering consistent, high-quality care is our priority and we're committed to maintaining these standards for all our customers. We've taken note of your feedback regarding the cover team during regular carers' absence and their experience level. Rest assured, we're actively working to ensure that all our staff is well-equipped to meet our customers' expectations. As for management, we appreciate your input and will conduct a thorough review of our internal processes and standards. Your feedback helps us identify areas for improvement, and we're implementing measures to address the issues you've raised. If you'd like to discuss this further, please feel free to reach out to our management team directly. We value your feedback and look forward to resolving any concerns you may have. Thank you for your patience and understanding as we work through these challenges.

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Review from S C (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with the carers, however on the odd occasion when we have a change of carers they seem to be late, especially in the morning visit, for example, there was a situation when the carers arrived and I had gone out and my mother had to wait in bed until they came.
We understand that if
something happens they cannot control it, however, if someone could have rang us to let us know they were going to be late it would have eased our minds.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you for your feedback. We are glad to hear that you are generally happy with our service. We truly understand the importance of punctuality, especially for morning visits, and we apologise for any inconvenience caused. We appreciate your understanding that unforeseen circumstances can lead to delays and communication is the key in these situations. Moving forward, we will strive to improve our communication to promptly inform you of any schedule changes. Thank you for bringing this to our attention. If you have any more concerns/issues, please do not hesitate to reach out.

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Review from Richard S (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my mum's carers kind, patient and very diligent. It gives me peace of mind to know she is in safe hands, with someone popping in every day. If there is any concern they ring me straight away. Very pleased.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you for sharing your positive experience. It is rewarding and touching to hear that Mum's carers show kindness, patience and diligence. We are delighted to know that you are delighted with our service. Your feedback is greatly appreciated and encourages us to continue providing excellent care. If there is anything we could assist you, please feel free to reach out.

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Review from Sharon M (Daughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fuschia Care are a wonderful care company providing a compassionate and empathetic service. I am truly grateful that they have been a part of my dear father's life. They have been very supportive throughout difficult times and offer a warm and kind response when needed.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you for sharing your heartwarming feedback with us. Our team is committed to making a positive impact in the lives of our clients. Please know that we are here for you whenever you need assistance.

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Current Review Score: 9.4 (9.414)

Overview of Review Score

The Review Score of 9.4 (9.414) out of 10 for Fuchsia Homecare Gorleston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.414 for Fuchsia Homecare Gorleston is calculated as follows: ( (77 Excellents x 5) + (38 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 128 Ratings = 4.414

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fuchsia Homecare Gorleston is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Fuchsia Homecare Gorleston

What Type of Services does Fuchsia Homecare Gorleston offer?

Fuchsia Homecare Gorleston offers Home Care.

How many Carers does Fuchsia Homecare Gorleston employ?

Fuchsia Homecare Gorleston employs 67 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fuchsia Homecare Gorleston to verify any information. View our terms and conditions. Fuchsia Homecare Gorleston has an Enhanced Service - more info.