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Fuchsia Homecare Gorleston has a Review Score of 9.4 (9.400) out of 10, based on 24 reviews in the last 2 years.
Over all time Fuchsia Homecare Gorleston has 24 reviews.
4.0 out of 5
Thank you for taking the time to share your feedback.We're pleased to hear that you find most of our staff efficient and performing well - that's wonderful to know. We also appreciate your comment regarding social interaction. Building meaningful connections is an important part of the care we provide, and we take your feedback seriously.We will take this opportunity to review how we can enhance the social aspect of our service to better meet your expectations. Please don't hesitate to reach out if you have any specific suggestions or would like to discuss this further.
5.0 out of 5
Thank you so much for your thoughtful feedback.We're delighted to hear that you're happy with the care you're receiving and that our carers are making you feel comfortable and supported in your home. It's wonderful to know they are not only punctual and polite but also attentive to your needs and maintaining a clean, pleasant environment.Your kind words mean a great deal to our team, and we'll be sure to share them with the carers involved. If there's ever anything more we can do for you, please don't hesitate to let us know.
4.0 out of 5
Thank you so much for your kind words.We're thrilled to hear that you're very satisfied with the service and that we've been able to go above and beyond your expectations. Providing excellent care and support is at the heart of what we do, and your feedback means a great deal to our team.
4.0 out of 5
We're pleased to hear that, despite some variation, you're quite happy with the service you're receiving. Your satisfaction is important to us, and we're committed to providing consistent, high-quality care. Thank you for taking the time to submit a review. It is truly appreciated.
4.0 out of 5
Thank you for your feedback.We're glad to hear that you find our new carers to be kind, helpful, and supportive. We truly value your recognition of their efforts. We also appreciate your patience regarding occasional delays - punctuality is very important to us, and we are continuously working to improve our scheduling to ensure consistent and timely care.If you have any specific concerns or suggestions, please don't hesitate to reach out directly. We're always here to listen and improve.
4.0 out of 5
Thank you for taking the time to share your feedback. We're glad to hear that you are happy with the care provided. We sincerely apologise for any inconvenience caused by the issues you've mentioned.We understand how important a clean and safe environment is, especially when it's wet outside. We will remind our staff to be extra vigilant about cleaning shoes or wearing shoe covers and ensuring floors stay tidy. Additionally, we will address the matter of tablet safety and ensure that all dropped items are promptly picked up and disposed of correctly to prevent any hazards.Regarding consistency in care during staff absences, we appreciate your understanding and will work on improving continuity so that you receive a consistent level of service even when your regular carer is off.Your feedback is invaluable in helping us improve our services. Please feel free to reach out directly if you have any further concerns or suggestions. Thank you again for sharing your feedback with us.
1.0 out of 5
The ratings are only applicable to the carers who are not the regular carers.
Thank you for sharing your detailed feedback. I sincerely apologise for the experience your father had on Thursday, 15 May 2025. It's important to us that all our clients receive consistent, thorough, and compassionate care, regardless of which carers are attending. I am sorry to hear that the care provided on that day did not meet these standards, particularly regarding the time spent, proper washing, positioning, and the management of the urine bag.Please be assured that we take your concerns seriously. We will review this incident with the team to understand what happened and to ensure that such issues are addressed promptly. Your feedback is invaluable in helping us improve our service and maintain the high standards we strive for. If you would like to discuss this further or any additional concerns, please do not hesitate to contact us directly. Thank you again for bringing this to our attention, and we appreciate your understanding and patience as we work to improve our care.
4.0 out of 5
Thank you so much for sharing your positive feedback. I'm delighted to hear that you have a good relationship with your regular carers and that they are able to support you when you're feeling low. Building trust and understanding is so important, and it's wonderful to know that this is happening with your regular team.We also appreciate your honesty regarding your experience with relief staff. We understand how valuable consistent relationships are, and we will certainly pass on your kind words and praise to the carers through your manager. Your feedback is very encouraging and helps us recognise the efforts of our team members.
5.0 out of 5
On behalf of everyone at Fuchsia, we sincerely appreciate your kind words. Thank you for taking the time to share your feedback. We are delighted to hear that your neighbour is receiving excellent care from our team. We also agree that trust is a fundamental aspect of our service, and we are committed to maintaining the highest standards. Thank you again.
5.0 out of 5
Thank you for your kind review. We truly appreciate your feedback and are delighted to hear that the carers are providing excellent support for your mum. Our team is committed to ensuring the well-being and comfort of all our clients, and it is gratifying to know that we are meeting your expectations.
4.0 out of 5
Thank you so much for taking time out of your day to write a review. We appreciate your feedback and bringing to our attention the issue regarding the time spent in visits, we will pass this feedback on to the management team, who will be happy to support you with this.
5.0 out of 5
Thank you so much for your kind feedback. We're really pleased to hear that you're happy with the care provided to your Husband. Upholding dignity, compassion, and respect is central to our service values, and your feedback reassures us that we're meeting those standards. Thank you again!
5.0 out of 5
We would like to express our sincere gratitude for your kind words about our carers. Your appreciation means a great deal to us, as it reflects the dedication and hard work our team puts into providing exceptional care.
5.0 out of 5
Thank you so much for your kind words and for taking the time to share your feedback. We're glad to hear that our team members are providing care and support with kindness and compassion.
5.0 out of 5
Thank you so much for your heartwarming review! We're overjoyed to hear that your mum is receiving such excellent care. Our team is dedicated to treating every client with the highest respect and dignity. It's wonderful to know they also take the time to connect and build strong relationships with you and your family, including your grandchildren and grand-dog. We are honoured to be seen as part of your family and will continue to provide the best care possible.
5.0 out of 5
Thank you so much for your kind words! We are delighted to know you're happy with our service. Your feedback inspires us to keep delivering the best care. If you have any more comments or suggestions, we would love to hear them.
5.0 out of 5
Your heartfelt review has touched our hearts deeply. We are humbled by the positive impact we have had on your wellbeing. Knowing that our team has been able to support and adapt to your unique needs brings us immense joy. Your kind words about our care and dedication mean the world to us. At Fuschia, we are committed to providing exceptional care, regardless of age. Your recommendation and praise are greatly appreciated, and we want you to know that we are always here for you.
5.0 out of 5
Your feedback truly motivates us to uphold our high standards of care and commendable service. Hearing that the carers provided excellent care for your partner, attending to his needs, ensuring hygiene, and sharing friendly conversation, reaffirms our dedication. We value your positive experiences and remain committed to supporting you.
3.0 out of 5
Thank you for bringing your concerns to our attention. We sincerely apologise for any inconvenience you've experienced. Delivering consistent, high-quality care is our priority and we're committed to maintaining these standards for all our customers. We've taken note of your feedback regarding the cover team during regular carers' absence and their experience level. Rest assured, we're actively working to ensure that all our staff is well-equipped to meet our customers' expectations. As for management, we appreciate your input and will conduct a thorough review of our internal processes and standards. Your feedback helps us identify areas for improvement, and we're implementing measures to address the issues you've raised. If you'd like to discuss this further, please feel free to reach out to our management team directly. We value your feedback and look forward to resolving any concerns you may have. Thank you for your patience and understanding as we work through these challenges.
4.0 out of 5
Thank you for your feedback. We are glad to hear that you are generally happy with our service. We truly understand the importance of punctuality, especially for morning visits, and we apologise for any inconvenience caused. We appreciate your understanding that unforeseen circumstances can lead to delays and communication is the key in these situations. Moving forward, we will strive to improve our communication to promptly inform you of any schedule changes. Thank you for bringing this to our attention. If you have any more concerns/issues, please do not hesitate to reach out.
The Review Score of 9.4 (9.400) out of 10 for Fuchsia Homecare Gorleston is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Fuchsia Homecare Gorleston is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5There are no team members posted.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fuchsia Homecare Gorleston to verify any information. View our terms and conditions. Fuchsia Homecare Gorleston has an Enhanced Service - more info.
