Fuchsia Homecare Gorleston

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.

We take your concerns very seriously, particularly regarding the length of care visits, communication about charges, and the incident involving the spilled coffee. We understand how frustrating this must have been.

We appreciate that you have already raised these issues with us. We are reviewing the concerns you've highlighted, including visit durations, care records, and our communication regarding fee changes, to ensure they have been addressed appropriately. We will also investigate the incident involving the damage to your chair and carpet and why this was not documented in the care notes.

Providing transparent, person-centred care is extremely important to us, and feedback like yours helps us identify where improvements are needed. If there are any outstanding concerns, we would welcome the opportunity to discuss them with you directly. Read less

Thank you so much for taking the time to leave such a wonderful review.

We are delighted to hear how happy you are with your regular carer. It is fantastic to know that her cheerful attitude, dedication, and the positive relationship you have built together make such a difference to your day. Comments like yours truly reflect the compassionate, person-centred care we strive to provide.

We will be sure to pass on your kind words to her-they will mean a great deal. Describing her as "a diamond" is a wonderful compliment, and we are very proud to have her as part of our team.

Thank you again for your lovely feedback and for trusting us to support you. Read less

Thank you for your feedback. We're pleased to hear that you have found our service satisfactory and appreciate you taking the time to share your experience.

We also value your understanding regarding newer members of our team. We are committed to providing thorough training and ongoing support to ensure all staff feel confident in their roles and deliver the highest standard of service.

Your comments are important to us as we continue to improve, and we're glad to know that overall you have no complaints. If there is ever anything further we can do to enhance your experience, please don't hesitate to let us know. Read less

Thank you so much for sharing this. We're incredibly grateful to hear how much your wife's carer means to you both. She truly embodies compassion and dedication, and we'll be sure to recognise her amazing work.

We'd be happy to explore options for extending visit time from 30 minutes to 1 hour. Thank you for reaching out, this has been passed on to the care coordinator who will be in contact soon. Read less

Thank you for taking the time to share your feedback.We're pleased to hear that you find most of our staff efficient and performing well - that's wonderful to know. We also appreciate your comment regarding social interaction. Building meaningful connections is an important part of the care we provide, and we take your feedback seriously.We will take this opportunity to review how we can enhance the social aspect of our service to better meet your expectations. Please don't hesitate to reach out if you have any specific suggestions or would like to discuss this further. Read less

Thank you so much for your thoughtful feedback.We're delighted to hear that you're happy with the care you're receiving and that our carers are making you feel comfortable and supported in your home. It's wonderful to know they are not only punctual and polite but also attentive to your needs and maintaining a clean, pleasant environment.Your kind words mean a great deal to our team, and we'll be sure to share them with the carers involved. If there's ever anything more we can do for you, please don't hesitate to let us know. Read less

Thank you for your feedback.We're glad to hear that you find our new carers to be kind, helpful, and supportive. We truly value your recognition of their efforts. We also appreciate your patience regarding occasional delays - punctuality is very important to us, and we are continuously working to improve our scheduling to ensure consistent and timely care.If you have any specific concerns or suggestions, please don't hesitate to reach out directly. We're always here to listen and improve. Read less

Thank you for sharing your detailed feedback. I sincerely apologise for the experience your father had on Thursday, 15 May 2025. It's important to us that all our clients receive consistent, thorough, and compassionate care, regardless of which carers are attending. I am sorry to hear that the care provided on that day did not meet these standards, particularly regarding the time spent, proper washing, positioning, and the management of the urine bag.Please be assured that we take your concerns seriously. We will review this incident with the team to understand what happened and to ensure that such issues are addressed promptly. Your feedback is invaluable in helping us improve our service and maintain the high standards we strive for. If you would like to discuss this further or any additional concerns, please do not hesitate to contact us directly. Thank you again for bringing this to our attention, and we appreciate your understanding and patience as we work to improve our care. Read less

Thank you so much for sharing your positive feedback. I'm delighted to hear that you have a good relationship with your regular carers and that they are able to support you when you're feeling low. Building trust and understanding is so important, and it's wonderful to know that this is happening with your regular team.We also appreciate your honesty regarding your experience with relief staff. We understand how valuable consistent relationships are, and we will certainly pass on your kind words and praise to the carers through your manager. Your feedback is very encouraging and helps us recognise the efforts of our team members. Read less

Thank you so much for your heartwarming review! We're overjoyed to hear that your mum is receiving such excellent care. Our team is dedicated to treating every client with the highest respect and dignity. It's wonderful to know they also take the time to connect and build strong relationships with you and your family, including your grandchildren and grand-dog. We are honoured to be seen as part of your family and will continue to provide the best care possible. Read less