Home Care Providers Owned by Fuchsia Home Care Services

Reply from Bethany Cates, Admin at Fuchsia Homecare Gorleston

Thank you for taking the time to share your feedback. We're glad to hear that you are happy with the care provided. We sincerely apologise for any inconvenience caused by the issues you've mentioned.We understand how important a clean and safe environment is, especially when it's wet outside. We will remind our staff to be extra vigilant about cleaning shoes or wearing shoe covers and ensuring floors stay tidy. Additionally, we will address the matter of tablet safety and ensure that all dropped items are promptly picked up and disposed of correctly to prevent any hazards.Regarding consistency in care during staff absences, we appreciate your understanding and will work on improving continuity so that you receive a consistent level of service even when your regular carer is off.Your feedback is invaluable in helping us improve our services. Please feel free to reach out directly if you have any further concerns or suggestions. Thank you again for sharing your feedback with us.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for taking the time to leave us a review. We're really pleased to hear that your mother is happy with the service she's receiving. We truly appreciate you sharing your concerns with us. We've passed this on to our management team. Thank you again for your kind words and continued trust in us.

Reply from Bethany Cates, admin at Fuchsia Homecare Gorleston

Thank you for sharing your detailed feedback. I sincerely apologise for the experience your father had on Thursday, 15 May 2025. It's important to us that all our clients receive consistent, thorough, and compassionate care, regardless of which carers are attending. I am sorry to hear that the care provided on that day did not meet these standards, particularly regarding the time spent, proper washing, positioning, and the management of the urine bag.Please be assured that we take your concerns seriously. We will review this incident with the team to understand what happened and to ensure that such issues are addressed promptly. Your feedback is invaluable in helping us improve our service and maintain the high standards we strive for. If you would like to discuss this further or any additional concerns, please do not hesitate to contact us directly. Thank you again for bringing this to our attention, and we appreciate your understanding and patience as we work to improve our care.

Reply from Bethany Cates, admin at Fuchsia Homecare Gorleston

Thank you so much for sharing your positive feedback. I'm delighted to hear that you have a good relationship with your regular carers and that they are able to support you when you're feeling low. Building trust and understanding is so important, and it's wonderful to know that this is happening with your regular team.We also appreciate your honesty regarding your experience with relief staff. We understand how valuable consistent relationships are, and we will certainly pass on your kind words and praise to the carers through your manager. Your feedback is very encouraging and helps us recognise the efforts of our team members.

Reply from Adam Marzec, Manager at Fuchsia Homecare Norwich

Thank you so much for taking the time to share this thoughtful review. We're really grateful for your kind words and genuinely pleased to hear that you feel supported by both our office team and our care workers.We know how important it is to feel that care is responsive, reliable, and built on trust, so to hear that this has been your experience means a great deal to us. We'll make sure your message is shared with the whole team, who will be proud to know their work is appreciated.Thank you again for your trust in us, it's a privilege to be part of your family's support network.

Reply from Bethany Cates, admin at Fuchsia Homecare Gorleston

On behalf of everyone at Fuchsia, we sincerely appreciate your kind words. Thank you for taking the time to share your feedback. We are delighted to hear that your neighbour is receiving excellent care from our team. We also agree that trust is a fundamental aspect of our service, and we are committed to maintaining the highest standards. Thank you again.

Reply from Katie arlow, Care Manager at Fuchsia Homecare Cambridge

Thank you so much for your kind words about our care team - we're really pleased to hear that you find our carers friendly, helpful, and caring. We're very sorry to hear about the damage caused by equipment and fully understand how upsetting this must be in your home. This is not the standard we aim for, and we appreciate you bringing it to our attention. Please rest assured we are taking this seriously and will do all we can to prevent further damage. If there's anything else we can do to put this right, don't hesitate to let us know.Thank you again for your honesty and for recognising the care team's efforts.

Reply from Hollie Greig, Marketing Manager at Fuchsia Homecare Colchester

Thank you very much for your kind words, we will be sure to pass them on to your care team!

Reply from Adam Marzec, Manager at Fuchsia Homecare Norwich

Thank you so much for your kind and detailed feedback - it truly means a lot to us. We're really pleased to hear that our team has given you both confidence and peace of mind. It's reassuring to know that the small things - like being kept informed of timing or being asked before personal care tasks - are making a real difference. These moments of respect and reliability are what we aim for every day. We're sorry to hear your mum is back in hospital, and we hope she's receiving the care she needs and feeling as comfortable as possible. Please don't hesitate to let us know when you're ready to resume her visits - we'll make it as smooth and stress-free as before. Sending you both our very best wishes. The Fuchsia Homecare Norwich Team