Fuchsia Homecare Ipswich

Very happy

The carer, who visits my elderly mother twice a day, is great and cannot do enough to support mum and her needs. Any issues, or concerns, get reported to the main Fushia reception team, who are then always quick to follow these up with the family. The reception team are always polite, cheerful and very supportive, so we have all been very impressed with Fushia Care overall. We cannot thank them enough.

I can honestly say that this company is not good. My Father-in-Law was discharged from hospital and they were appointed for reablement care. On the first visit they changed him in the living room in front of his wife! I did complain and this didn't happen again, however, it should not have happened in the first place. There is a toilet on the ground floor and my father-in-law is capable of walking with frame to the toilet. One of the ladies totally ignored my mother-in-law, simply didn't speak to her. They did not change his bed, my mother-in-law's carers had to do this as they were disgusted at the state of the bed. They didn't even make it properly. He did have a visit from another carer who was lovely and obviously cared about her clients. When they cooked food in the microwave, they did not clean up after themselves and again, this was done by the other care company. I have managed now to swap back to the original care company. I would not recommend this company.

I can honestly say we would not have coped at home without the care and support of Fuchsia Care. My husband received excellent support especially in the latter months when he became increasingly physically and mentally disabled. In his final weeks he received loving gentle support from his carers who continued to treat him with respect and dignity. The carers became an extention to the family giving support to us all. Could not recommend them enough and give them our grateful thanks

I find the carers really lovely nothings too much trouble, they are very caring and thoughtful. I only have one complaint which is when I joined fuchsia I was told I would have two carers which i would love and I was given their names but I have had many which im not so keen on.Thats the only reason ive given a 4 star rating.

Fadzia was one of the main carers who helped provide morning care for my dad after he returned home from multiple hospital visits. She respected his wishes and carried out tasks to allow my dad to stay as independent as he could at home. Many thanks to the administration team also for amending times which were more suitable to my dad's needs.

I will say how you make every body so welcom whe we arrived for the party which think is beyond our expectations thank you.

My Mum has been extremely well cared for. Jelani was the main carer and he was marvellous my Mum loved him and if she had been 60 years younger she would have been after him! All the carers were extremely thoughtful and nothing was too much trouble. We have continued with Fuchsia for private care and are extremely happy with the service.

The care provided by Fuchsia for my Dad has been excellent. The staff, from the carers to the office staff, are always friendly, helpful and flexible. I would recommend Fuchsia Homecare to anyone and we will continue to use their services for as long as my Dad requires them.

The care my mum received in her last days was second to none. At 103 her days were going to be limited but care staff treated her with respect and most importantly matched her sense of humour so she felt valued. The staff were moved when mum passed and during the final days were also supportive to me. Thank you.

We have got into a routine where I get Christine out of bed, take her into the lounge for her medication and Breakfast. The carers then get her washed, dressed and clean her teeth. On Saturday mornings I give Christine a shower and depending upon what time the carers arrive, they will dry, dress her and clean her teeth. I will then give her medication and Breakfast. On a Wednesday, the carers call in lunch time to change her and make a cup of coffee for her and general clean of the Kitchen and Lounge while I go into Ipswich for a quick Swim

Although we have only been using your services for a short while and at present only morning visits, we are very satisfied with the overall service as well as level of care provided. My husband' is treated with dignity and care, his carers have been brilliant. It's great to have an email contact as well as telephone numbers and a weekly roster with timescale so you know when to expect your carer and it works!

I have no hesitation to recommend thus Company. We have used them for 6 months.

I received an unsurpassed level of care for my mother, so I would highly recommend you anyone in the future.

On the whole we are really pleased with the service that you provide. My mother is happy but my concerns are only that she doesn't ask for things to be done when she has cover carers. Also sometimes she tells me she hasn't eaten a meal. I think this is probably her saying she's not hungry but I would really like the carers to encourage her to eat properly and to stay until she has finished her meal so we know she is eating well. Thank you and we do appreciate your efforts.

I am the nephew of someone who needs two carers four times a day, as he can't be left on his own, I get to experience all the carers first-hand. They will go above and beyond the standard duties, they are all kind and considerate and professional, they always have a smile on their faces, if this wasn't the case, I would have written something bad, but there is truly nothing bad that I can write. I am very happy with Fuchsia and the care that they provide.

I am very satisfied with the care provided for my wife. There is one improvement I would like to mention, and I am sorry to mention it because I don't like to complain. Some days I need to remake the bed after the care providers have done it. Only a very small thing, but it would be nice not to have to redo it. Other than that the service is outstanding.

I have only ever met with one of the carers for my mum who was lovely. This means I can't comment on how my mum is treated but she seems happy with the service she receives. She mostly takes her medication from the carers, except for with one carer when she always seems to decline her Fybogel, not sure why. However the fact that she takes any meds at all is a great success as she would never allow her family to give meds to her and would always argue with us and say she had already had it when we knew she hadn't. So well done for that. Mum sadly lies about things such as what she's eaten for tea ....or the fact that she's not seen anyone all day when myself and my sister have been there during the day. She will make up stories about family or neighbours too but I'm sure your staff are familiar with behaviours of people with dementia. We appreciate everything you do for mum, thank you for helping to take care of her.

Having familiar carers coming in to support mum means they become like family and know mum and her needs well. This in turn reassures the family that she is well cared for and respected.

From mum's referral to Fuchsia to present day, we have both been treated with respect and kept informed of each step including any changes made to the rota. All staff we have been in contact with have been friendly and efficient. The carers treat mum with respect and she says they are all very friendly so she feels comfortable having them in her home.