City Home Care Ltd

HAYA Centre, 90/B East Avenue, Hayes UB3 2HR
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7 Reviews
  • City Home Care Ltd, Hayes
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Care Provided by City Home Care Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Good to Know

Owner

  • City Home Care Ltd

Person in Charge

  • Rashid Jama (Manager)
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City Home Care Ltd Reviews (7)

Over all time City Home Care Ltd has 7 reviews.

Overall Experience
  • 3
  • 4
  • 0
  • 0
  • 0
Date Published
  • 7
  • 0
  • 0
  • 0
  • 7
Reviewer Connection to City Home Care Ltd
  • 4
  • 2
  • 1
Total of 7, showing 1-7
Review from M W (Daughter of Client) published on 17 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
City Home Care Ltd have been providing care for my mother and their services have been good, effective, responsive and caring.The staff were professional, reliable, arrived on time and gave us as a family a lot of support. Overall, a good service.
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  • Treated with Dignity
  • Value for Money
Review from Lee A (Daughter of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
A good, friendly service. A few teething troubles at the beginning but they were quickly resolved. The ladies are nice, polite and professional, as are the managers who are always happy to help. My mother is happy with the service which says a lot as she is very difficult to please.
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Review from Jasweer L (Son of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer is a true professional and very empathetic towards my ninety three old father who has mobility issues and also who had Covid-19 last year. My ratings below are for her in particular and not reflective of other carers in the organisation.
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Review from Nayyer B (Daughter of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers from this agency are good caring people, time wise they do all in their power to help patients and their next of kin well informed. I have no issues with this service, mum is being looked after well, even when she may be difficult at times due to her diagnosis.
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Review from Verna B (Daughter of Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great, warmhearted carers who have empathy which is displayed whenever they look after mom. We are truly grateful for their dedication and attention to details with her care. They are kind, friendly and they work very hard in ensuring mom's comfort and dignity is in tact.
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Review from Mahad F (Relative of Client) published on 9 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
City Home Care have been providing care for my mother and their services have been great. The staff were professional, reliable, have always arrived on time and gave us as a family a lot of support. Overall, excellent service.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Kenny U (Son of Client) published on 20 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have had regular contact with the agency, communication levels are excellent, and contact over issues (both ways) is quick and knowledgeable. I have not been able to visit my mother during this time, but speak multiple times daily, she seems happy with the support and service given. I seem to be always
kept updated with needs and requirements, thus far. My mother is 92 years old and gets confused sometimes as English is not the first language for some of the staff, but I want to point out that this is more a dementia and age issue, not race, colour or creed, but it seems like she has settled.
Reply from Rashid Jama, Manager at City Home Care Ltd
Yes, City Home Care provides care for the above client, and we want to thank you for your review comments.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about City Home Care Ltd

What Type of Services does City Home Care Ltd offer?

City Home Care Ltd offers Home Care.

How many Carers does City Home Care Ltd employ?

City Home Care Ltd employs 20 carers.

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