Dendera Ltd has a Review Score of 3.0 (3.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Dendera Ltd has 1 review.
3.0 out of 5
My mother was discharged from hospital and required two carers. They turned up late, without uniforms, name badges or PPE. They
My mother had cream on her palms and when they told her to grab onto the Zimmer frame to stand, her palm slipped and she slipped back, causing my sister to step on her foot which was very distressing. They sat around and just watched my sister helping my mum to brush her teeth - when they were asked to help told us that "our clients brush their teeth by themselves". One carer aggressively told me mum to stand and hold the Zimmer frame - she was informed that my mum was only released from hospital today. Finally they were reluctant to wipe my mother's intimate area because "they'd done it two hours ago". Everything was horrible.
My sister and I immediately complained to Dendera who apologised for the distress this caused us and took our complaint seriously. They acted swiftly to change the carers we complained about while they conducted a full investigation and we received two new carers who were in a totally different league. These carers had PPE, brought new gloves, had name badges and were kind, respectful, patient and treated my mother with dignity - exactly how care should be! We were so happy with them we asked Dendera if we could keep them on for the four visits my mother required each day.Dendera also made Social Services aware of the complaint and the actions taken.
I commend Dendera for taking our complaint seriously and resolving the issues we raised quickly.
The Review Score of 3.0 (3.000) out of 10 for Dendera Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Dendera Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0There are no team members posted.
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