Hands of Hope Health Care Ltd

616 Mitcham Road, Croydon CR0 3AA
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7.8 1 Review
  • Hands of Hope Health Care Ltd, Croydon
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

20-23 pounds

Good to Know

Owner

  • Hands of Hope Health Care Ltd

Person in charge

  • Maureen Mason (Manager)
Are you the Owner/Manager of Hands of Hope Health Care Ltd? View your Advertising Options

Hands of Hope Health Care Ltd Reviews (1)

7.8

Hands of Hope Health Care Ltd has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Hands of Hope Health Care Ltd has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Hands of Hope Health Care Ltd
  • 1
Total of 1, showing 1-1
Review from Stephen M (Husband of Client) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hands of Hope were carers to my wife for nearly 4 years from March 2020 through to November 2023.
In that time we seemed to always be sent efficient, pleasant carers, who usually became friends of us and were welcome company for my wife, as well as seeing to her caring needs.
Timekeeping was generally
very good and if there was a problem such as travel or an illness we would be contacted and told what the amended timings would be.
I am happy to recommend this company for care provision. I am sure nothing will have changed since my wife died last November.
Reply from Maureen Mason, Manager at Hands of Hope Health Care Ltd

Thank you, we enjoyed caring for your wife and sharing in your celebration of her life.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Hands of Hope Health Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Hands of Hope Health Care Ltd is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hands of Hope Health Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hands of Hope Health Care Ltd

What Type of Services does Hands of Hope Health Care Ltd offer?

Hands of Hope Health Care Ltd offers Home Care.

How many Carers does Hands of Hope Health Care Ltd employ?

Hands of Hope Health Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hands of Hope Health Care Ltd to verify any information. View our terms and conditions. Hands of Hope Health Care Ltd has an Basic Service - more info.