Senacare Ltd

1A Northumberland Parade, Station Road, North Harrow, Harrow HA2 7SW
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8.2 5 Reviews
  • Senacare Ltd, Harrow
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Please contact the agency.

Good to Know

Group/Owner

Person in charge

  • Samson Winslow (Director)
Are you the Owner/Manager of Senacare Ltd? View your Advertising Options

Senacare Ltd Reviews (5)

8.2

Senacare Ltd has a Review Score of 8.2 (8.208) out of 10, based on 4 reviews in the last 2 years.
Over all time Senacare Ltd has 5 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 1
  • 0
Date Published
  • 5
  • 1
  • 2
  • 4
  • 1
Reviewer Connection to Senacare Ltd
  • 2
  • 2
  • 1
Total of 5, showing 1-5
Review from Howard R (Son of Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were all very kind to my Dad. They were always punctual and polite. All the proper PPE and equipment was used and no rubbish was left behind for us to clear up.
When phoning the office the call was always answered promptly. The supervisors and management were always very helpful and polite.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S Y (Daughter of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Senacare agency provided excellent care service to my mother. I used their services each week to take my mum shopping and brief walking. The carers are well-trained and provide professional care services. The staff at the office were readily available and provided good customer service. I will go back
to them again.
Reply from Suthesan Mahendiran, Manager at Senacare Ltd

Thank you and looking forward to restarting our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Daughter of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Avoid this agency. The management is very poor and does not take complaints seriously. The impression given is that they prefer to take on clients that are easy to look after. Carers lack training and compassion and are quick to complain. Get the impression that they do not do this work because they
want to but instead undertake the work until they are able to find something else or are able to remain in the country indefinitely. I am told that they have to work on a care work visa for a period of 5 years before they are eligible for this. Avoid agency if able. Having now employed another care agency their shortcomings are very evident.
Reply from Suthesan Mahendiran, Manager at Senacare Ltd

Please note we terminated our involvement with the care provision after providing care for over a year, not because we cannot look after the service user or meet the care needs, it is because how our care workers were treated. All complaints are dealt with carefully and fairly with the involvement of local authority. Our care workers are regularly monitored and we ensure they are providing high-quality care for our service users. We are happy that you found another care agency that can meet your requirements. Best Wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jamaal O (Son of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
To summarize: carers are just amazing. Always on time, same and consistent pool of carers. Care call timings are always carefully agreed, good knowledge about my mother's needs, and they can communicate in the same language as my mother. Owners, Field Managers, as well as Office Admin and Coordinators
are all amazing and 'bend over backwards' to help meet needs. Excellent care agency, bar none, with no exceptions. Sincerely.
Reply from Suthesan Mahendiran, Manager at Senacare Ltd

Thank you for your genuine feedback Jamaal. We will definitely share your feedback with our carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dacia D (Friend of Client) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Senacare to care for our disabled grandfather, father and friend. We are very happy with this service. Senacare is the best and most professional home care that I am aware of. His main carer is a friendly, very attentive carer who works to the highest standards. I would recommend everyone
to use Senacare.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.2 (8.208)

Overview of Review Score

The Review Score of 8.2 (8.208) out of 10 for Senacare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.208 for Senacare Ltd is calculated as follows: ( (18 Excellents x 5) + (2 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 24 Ratings = 4.208
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Senacare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Senacare Ltd

What Type of Services does Senacare Ltd offer?

Senacare Ltd offers Home Care.

How many Carers does Senacare Ltd employ?

Senacare Ltd employs 66 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Senacare Ltd to verify any information. View our terms and conditions. Senacare Ltd has an Basic Service - more info.