Senacare Ltd

Since March Senacare service has been appointed as long term carers for my elderly mother. They provide 3 times a day care which is excellent. All the carers are very Prompt, friendly and professional. My mother is 89 years old with restricted mobility - the carers have been very patient , and treat her with dignity . I like to thank Ganga, Meena Logini, Mathumitha, Mythili and Meena Mary. The care manager Premini thoroughly evaluated all the needs for my mother and my mother felt very comfortable with her. Thank you and hope to continue long term care services with Sena care.

Compared to previous care agencies that we have had in Kent they are excellent! I wish they had a branch in Kent because I feel that they really do understand what caring for a person means.

When phoning the office the call was always answered promptly. The supervisors and management were always very helpful and polite.

Avoid this agency. The management is very poor and does not take complaints seriously. The impression given is that they prefer to take on clients that are easy to look after. Carers lack training and compassion and are quick to complain. Get the impression that they do not do this work because they want to but instead undertake the work until they are able to find something else or are able to remain in the country indefinitely. I am told that they have to work on a care work visa for a period of 5 years before they are eligible for this. Avoid agency if able. Having now employed another care agency their shortcomings are very evident.

To summarize: carers are just amazing. Always on time, same and consistent pool of carers. Care call timings are always carefully agreed, good knowledge about my mother's needs, and they can communicate in the same language as my mother. Owners, Field Managers, as well as Office Admin and Coordinators are all amazing and 'bend over backwards' to help meet needs. Excellent care agency, bar none, with no exceptions. Sincerely.

We have used Senacare to care for our disabled grandfather, father and friend. We are very happy with this service. Senacare is the best and most professional home care that I am aware of. His main carer is a friendly, very attentive carer who works to the highest standards. I would recommend everyone to use Senacare.