Home Care Preferred Barnet

3c Galley House, Moon Lane, Barnet EN5 5YL
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10 66 Reviews
  • Home Care Preferred Barnet, Barnet
Home Care Preferred are providers of high-quality homecare for a wide range of people, enabling them to have the maximum independence whilst living at home.

Care services are offered to those living in Barnet, North London and the surrounding boroughs. They support both hourly and live-in services

The friendly and professional care team deliver high standards of care that are tailored to the unique needs of each individual.

Home Care Preferred is a client-friendly organisation that always tries to be fair and honest with all those they interact with, and they take great care to keep clients and families updated about major care decisions.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Our rates will be competitive for the quality of service provided and are available upon request.

Good to Know

Person in charge

  • Shir-Li Lim (Operations & Business Development Director)

Home Care Preferred Barnet Reviews (66)

Total of 66, showing 1-20
10

Home Care Preferred Barnet has a Review Score of 10 (9.954) out of 10, based on 26 reviews in the last 2 years. Over all time Home Care Preferred Barnet has 66 reviews.

Overall Experience

  • 63
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Date Published

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Review from B M (Husband of Client) published on 18 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, the nurses have worked hard to help her, who can be stubborn and difficult.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind feedback and comments. Much appreciated.

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Review from K W (Daughter-in-law of Client) published on 4 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with all the carers, who are very caring, helpful and both my husband and I can't do without them.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your feedback and kind words. Much appreciated.

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Review from D B (Niece of Client) published on 4 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred have provided my aunt with excellent care enabling her to stay in her own home.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your feedback and kind words. Very much appreciated.

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Review from R H (Friend of Client) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very efficient service. Very understanding staff & administration. No complaints at all.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your comments and kind words. Much apprecated.

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Review from D G (Partner of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a carer to look after the person I usually care for. She stayed from 11 am to 10 pm doing the cooking and some housework. She has looked after my client before, but my client has dementia and doesn't remember. They get on very well, and my client enjoys her visits. The carer is very helpful and
friendly and leaves the house looking spick and span, with my client very contented and well fed.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your feedback and kind words. Much appreciated.

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Review from Emelia O (Cousin of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers are very nice, very helpful and they would do their possible best to help. They are very professional, understanding, caring, kind and hard working. They also work together as a team which very helpful.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and feedback. Much appreciated.

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Management

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Value for Money

Review from M C (Client) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been good, carers who drive a car are more beneficial to people who are housebound. My carer has been very willing to do anything I want help with.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your feedback and kind words. Much appreciated.

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Value for Money

Review from Janet W (Client) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff come on time, are very helpful, and will always do anything I asked them to do. I'm very happy with the situation.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and feedback. Much appreciated.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Son of Client) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provider with exceptional service, even with care worker. Can't fault anything.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and positive comments. Much appreciated.

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Treated with Dignity

Value for Money

Review from L T (Client) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is excellent! No complaints at all.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words. Much appreciated for your comments.

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Value for Money

Review from Anvetta C (Friend of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who I've known since 2024, fell ill with COVID during her missionary trip to Poland so she had to quarantine during a brief stay in London over Christmas. She was quarantined and cared for by Home Care Preferred Barnet, and the support she received was exceptional.


She had been feeling

extremely unwell and isolated, especially being so far from home, but the carers went above and beyond to ensure she was not only physically cared for but also emotionally supported. It was a huge relief to know someone I care about was in such good hands during such a difficult time.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words. Much appreciated.

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Management

Treated with Dignity

Value for Money

Review from V D (Client) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care they provide is truly exceptional. The carers are not only professional but genuinely caring, often going above and beyond. On one occasion, I had to visit A&E, and my carer stayed with me the entire night due to the long wait. They made sure I was comfortable, checked on me regularly, ensured
I ate something, and kept me hydrated throughout. Their kindness and dedication made a difficult situation much easier. I would wholeheartedly recommend this care service to anyone in need.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and feedback. Much appreciated.

Staff

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Management

Treated with Dignity

Value for Money

Review from Gerhard S (Son-in-law of Client) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been making use of Home Care Preferred for months. They are very professional, compassionate and thorough.
The staff/management and carers are absolutely top class, friendly and disciplined.
I will certainly recommend them, the peace of mind they give is irreplaceable and highly appreciated.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your feedback and kind words. Much appreciated.

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Management

Treated with Dignity

Value for Money

Review from E D (Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after me very well when I broke my both ankles until I got back on my feet. The Staffs in the office were very helpful, easy to talk to and very friendly. I can honestly say that they go a hundred and ten percent all out for you. Nothing is too much for them. Carers were very caring and
supportive and extremely helpful. I highly recommend Home Care Preferred Barnet.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and hope you have fully recovered.

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Review from N H (Son of Client) published on 21 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A thoroughly professional and friendly organisation. I feel comfortable knowing mum has care provided by Home Care Preferred. I have recommended Home Care Preferred to a number of our friends who's parents needed some level of living assistance.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind feedback and review. Much appreciated.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Toby M (Son of Client) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all levels, Home Care Preferred has been excellent with both my parents. The staff are caring, reliable and calm, using their initiative when they need to. Management are proactive, informed and very responsive. It's reassuring for my parents and a weight off my mind to have Home Care Preferred in
charge of their care.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and feedback. Much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sejal S (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, caring and well-trained carers through the agency. The Manger
was always a brilliant support through thick and thin of things and such a good manager and organiser. Always on the end of a phone, as was Care Manager and the carers are all fully briefed and trained

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and positive feedback. Much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Son of Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect, my experience with Home Care Preferred has exceeded my expectations from the start. The carers who visit my parent daily have always been extremely helpful, providing a friendly service at all times. I Would thoroughly recommend Home Care Preferred to anyone looking for this kind of service.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and positive feedback. Much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne F (Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had homecare for two weeks following a hip replacement as I live alone. The care and attention from Home Care Preferred was excellent. The Manager helped me organise aids for my return home, organised my return from hospital and helped me to settle in.
The carer they provided was very friendly and
helpful, and I couldn't have managed without her. She was living in.
I would add that in 2019/2020 we had live in carers from Home Care Preferred to care for my husband who was suffering from Vascular Dementia. The care they provided was again excellent. The carers provided were mainly very good, and on the odd occasion when things weren't working out with a carer the managers immediately responded, and when necessary replaced the carer.
We had some delightful people, and of course inevitably the odd person who didn't fit in, but as I said, the managers responded immediately to make things right.
I have found the managers a delight to know and can highly recommend them as a company.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and feedback. Best wishes from all of us.

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Review from Melvyn H (Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, my experience has been favourable. The service has been friendly and willing to assist on any occasion. No complaints. I have not been neglected and visits have been on time, even when last minute changes have to be made.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and feedback. Much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Home Care Preferred Barnet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Home Care Preferred Barnet is calculated as follows: ( (146 Excellents x 5) + (7 Goods x 4) ) ÷ 153 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Care Preferred Barnet is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (2)

Shir-Li

Shir-Li Lim

Job Title: Operations & Business Development Director

Joined: 2018

Shir-Li graduated from Sheffield Hallam University as a Physiotherapist but soon realised that her passion was for the care profession and decided to pursue opportunities in the sector.


Shir-Li first worked in the care profession at Home Care Preferred in Winchmore Hill. Here she excelled in several positions.


When the opportunity arose to open a Home Care Preferred branch in Barnet along with other family members Shir-Li welcomed this career progression. She became the Registered Care Manager and helped grow a successful branch.


After a period off for maternity leave, Shir-Li returned in a more varied role in which she can utilise her knowledge and skills. In addition to overseeing the Care Manager and Business Development Manager on the daily running of the business she also works with the management team to ensure the highest levels of care are delivered to clients. Shir-Li also collaborates with charities and relevant business partners to contribute towards well-being of the local community.

Diann

Diann De Sousa

Job Title: Registered Care Manager

Joined: 2018

Diann grew up in Kuwait and moved abroad to pursue her Bachelor’s in Psychology and Sociology. From an early age, she knew she wanted to help people and in 2018 she got the opportunity to work in the care sector as a Support Assistant with Home Care Preferred. She knew immediately it was the right choice for her and with Shir-Li’s guidance and support, she soon progressed to be a Team Leader. In March 2022 Diann became the care coordinator for the company. Diann studies for her care management qualification and in the summer of 2024 became the registered care manager at Home Care Preferred in Barnet.


Diann is a fun-loving person who works well with people of different age groups. She enjoys challenges in life and is willing to explore new adventures. When she is not working, she likes spending time with her family especially her nephew’s, watching a movie, or reading a book.


“Working in the care sector means every day is different and holds a new challenge but at the end of the day it also gives you job satisfaction. Just knowing that you made a difference in someone life, and because of you, someone can live a happy and independent life in their own home.”

Frequently Asked Questions about Home Care Preferred Barnet

What Type of Services does Home Care Preferred Barnet offer?

Home Care Preferred Barnet offers Home Care.

How many Carers does Home Care Preferred Barnet employ?

Home Care Preferred Barnet employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Preferred Barnet to verify any information. View our terms and conditions. Home Care Preferred Barnet has an Enhanced Service - more info.