Home Care Preferred Barnet

3c Galley House, Moon Lane, Barnet EN5 5YL
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10 66 Reviews
  • Home Care Preferred Barnet, Barnet
Home Care Preferred are providers of high-quality homecare for a wide range of people, enabling them to have the maximum independence whilst living at home.

Care services are offered to those living in Barnet, North London and the surrounding boroughs. They support both hourly and live-in services

The friendly and professional care team deliver high standards of care that are tailored to the unique needs of each individual.

Home Care Preferred is a client-friendly organisation that always tries to be fair and honest with all those they interact with, and they take great care to keep clients and families updated about major care decisions.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Our rates will be competitive for the quality of service provided and are available upon request. Care will commence from 30 minutes and we also provide live-in care services.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Shir-Li Lim (Operations & Business Development Director)

Home Care Preferred Barnet Reviews (66)

10

Home Care Preferred Barnet has a Review Score of 10 (9.950) out of 10, based on 24 reviews in the last 2 years.
Over all time Home Care Preferred Barnet has 66 reviews.

Overall Experience
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Date Published
  • 66
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Reviewer Connection to Home Care Preferred Barnet
  • 24
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Total of 66, showing 21-40
Review from Ann A (Client) assisted by family/friend published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Home Care Preferred over several years has been very happy. I am pleased with the service given by kind, caring staff who are both capable and reliable. In all, a first class organisation.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your feedback and kind words. Much appreciated.

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Review from Jean L (Power of Attorney of Client) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not have asked for anything more from Home Care Preferred. They were outstanding in their support and care for my friend. They went out of their way no matter what time of day or night to help with any routine or crisis matters. They dealt with the health service, gave me advice, were very
easy to communicate with and proactive where they needed decisions or further involvement with us. We felt known by them. Their administrative systems worked excellently.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind feedback and comments. As always, just give us a buzz if we can be of further assistance. Best wishes to all.

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Review from Glen A (Son of Client) published on 2 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the Home Care Preferred team. Have previously used another highly rated provider but this team are a level up. They would regularly go above and beyond my expectations, e.g. additional unplanned visits which were not charged for, frequent communication from managers and supervisors,
arranging changes in medication with GP and collecting from pharmacy, to name just a few. I can highly recommend and would definitely use again if circumstance dictates.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Dear Glen, Thank you and we appreciate your feedback and kind words. Please feel free to call us anytime should the need arise. Best regards to everyone.

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Review from C H (Niece of Client) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thoroughly recommend Home Care Preferred. They have relieved me of much of the stress and hard work of looking after my aunt. They help manage doctor's appointments, and medication and have even looked after the dog. They are friendly, reliable and professional. They also completely understand the
psychological and emotional aspects of looking after an independent-minded person who finds it hard to come to terms with needing increasing care.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you and appreciate your kind feedback. We are glad that our service meets your expectations. As always, do let us know if we can be of further assistance to your aunt. Thanks again.

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Review from S B (Son of Client) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Care Preferred has been providing daily care to my mum since summer 2020. I do not live near my mum and needed help. Home Care Preferred is easy to work with remotely, always responding quickly to email/phone calls, and that has continued to be the case. The quality of care provided has been excellent
and I highly recommend them to anyone seeking quality care for a loved one.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you and appreciate your kind feedback. We are glad to hear that you are pleased with the quality of care provided for your mum. Thanks again.

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Review from Saleema Q (Daughter of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management of this agency genuinely care about the welfare of their clients. The carer who looked after my mum from Jan to June 2023 went above and beyond what we expected. Her communication was excellent, friendly and cooperative. She listened and complied with our requests to stick to a specific
morning routine which helped mum gain confidence and she enjoyed her company. We would happily recommend them and would certainly use their service again.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and feedback. We hope mum is doing well and it was a pleasure looking after her.

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Review from M A (Son of Client) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have been clients since 2019 for my late uncle and my father since 2021. The manager is always on hand to advise, and she has worked with us on increasing his visits post-hospital stays, her team were flexible with discharge delays. The team are very helpful from advising me about medicine
to use of cameras in the home. This family firm helps us with our family keep Dad at home, and I have no problem recommending them and their carers.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your feedback and kind words. Our doors are always open to you and the family should you need further assistance or advice. Best wishes to Dad and the family.

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Review from L D (Client) published on 5 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed some respite care recovering from an injury recently. The assessment was done in a professional manner and immediately they understood and suggested the type of service required for me. The carer they sent was caring and attentive to my needs. No complaints. I highly recommend them for their
professionalism and proactive approach.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your positive feedback and kind words. We hope you have fully recovered.

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Review from Mark D (Son of Client) published on 29 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first phoned I spoke to the finance director, told her my mother needed care but I had no idea what to enquire about. She was very helpful and arranged for an assessment the next day. The manager carried out the assessment, and she was wonderful. The service started immediately with no delay,
which is just what my mother needed. I subsequently asked my mother if she liked the carer service and if she liked the carers. My mother's only previous experience of carers was during and after a hospital stay, and she did not much like the care she received then. Home Care Preferred carers were clearly much nicer, and my mother was very pleased with the Home Care Preferred carers and their service in general. I have had a very good experience with this company and I am really pleased I went to them.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Dear Mark, thank you for your feedback and kind words. Please convey our best wishes to Mum from all of us.

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Review from Sin Yee L (Daughter of Client) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer took really good care of the client, providing medicine and meals regularly. The carer made sure that the client had a balanced diet and provided all the necessities that the client needed. The carer was very friendly and patient with the client. The carer also kept me updated on the client's
recovery progressed every day.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Dear SL,
Thank you for your kind words and positive feedback. It was a pleasure looking after the client. We hope he has fully recovered. Best wishes to everyone.

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Review from David M (Client) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used this group for about three years. The first visit is at 8 am to get me up. The second is at 8.30 pm to put me to bed. They are very reliable. Telephone warming if any (rare) delays/problems. I have walking problems and from time to time one of them escorts me to a hospital visit. Very helpful
in reminding me of what was said. Could not do without them.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Dear David,
Thank you for your feedback and kind words.

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Review from P M (Son of Client) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, support and help are good, and they have always been there when we needed them. They were especially helpful during the Covid period and during some emergency incidents, which occurred and required hospital treatment.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your feedback and it is a pleasure supporting mum.

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Review from Veronica M (Daughter of Client) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Home Care Preferred Barnet whom we have used over the past three years to care for my mother who had severe dementia. We received an excellent, reliable and efficient service from them, but more importantly a very caring one - from top to bottom - from managers to carers
alike. My mum saw several carers during her last few years and they were all equally as caring and understanding and I would not hesitate to recommend them. The management team are responsive and sensitive. We will always be grateful to the whole team for the wonderful care they afforded to my mum in her last few years. Thank you to them all.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your feedback and kind words. We have only fond memories of mum with the family and team members.

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Review from Barbara M (Friend of Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy to do a review of Home Care Preferred Barnet. We have been having their services for over 8 months and have found them to be very efficient and helpful. The carers are very reliable and our friend who uses the service is very happy with the level of care she receives. They often do
additional tasks without being asked and we are very pleased with the overall service, and we highly recommend them.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Barbara for your kind comments and feedback. Much appreciated.

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Review from Gerald H (Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent service, always delivered thoughtfully and carefully.
There is always a willingness to offer solutions to unexpected problems.
When a new situation occurred recently, original thinking provided a solution.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you, Gerald, for your kind words. Much appreciated.

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Review from Michael T (Son of Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with the service from Home Care Preferred Barnet for my elderly father, who has dementia. They understood our needs completely and went the extra mile to look after him. Importantly, they ensured that he was well cared for and was treated with dignity and respect. His carer has
a very caring attitude, is empathetic and supportive and has built a good relationship with him. Both my father and I appreciated that we could rely upon them to help and support us, which allows him to live in familiar surroundings in his own home. They are very willing to accommodate our needs and nothing is too much for them. I highly recommend them.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Michael for your feedback and kind words. Much appreciated.

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Review from R A (Daughter-in-law of Client) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my elderly father-in-law unexpectedly needed support after a minor operation I was not sure where to turn. We live two hours away and we were not sure if it would even be possible to find an agency at short notice that would be flexible enough to visit him four times a day for a month only. Thankfully,
I found Home Care Preferred Barnet and they saved the day! The whole team without exception are kind, caring, well organised and flexible. We cannot praise them enough. My father-in-law looked forward to their visits every day and we were one hundred percent confident in their care and professionalism. I would not hesitate to recommend them and would go further and say, that if you find Home Care Preferred Barnet and engage their services, then it will be a very fortunate day for you and your family as it was for us.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words. Your father-in-law was a pleasure to care for and hope he is recovering well.

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Review from Stephen D (Son of Client) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial contact through to the care given and transfer to a residential home, the quality of care and support given to my parents and to my siblings and me was fabulous. Everyone at Home Care Preferred Barnet was first class with a genuine interest in caring for my parents. Feedback from the
carers was prompt and the leaders went out of their way to provide support at all times. In what can be a stressful situation, we felt very fortunate to have Home Care Preferred at our side
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Stephen for your kind words. We hope your parents are settled in the residential home.

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Review from Richard W (Son of Client) published on 29 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Care Preferred Barnet looked after my father for the final year of his life. We relied on them very heavily and they were always supportive, understanding and knowledgeable. Whenever a need arose it was dealt with promptly. Managers often going out of their way to make sure he was happy and all
aspects of his care were covered. They went to great efforts to make sure father was looked after in the manner that he preferred, and that his final days could be spent in his own home in surroundings that were as familiar and comforting as possible. During the exceptionally difficult time of a global pandemic, it was very reassuring to know that his care was being handled so well. I have no hesitation in recommending them. Thank you Home Care Preferred.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Richard. Dad will be missed by all the team members and we truly treasure the time we spent with him. We are sure he is in a better place and free of our worldly constraints. May God bless him.

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Review from Chryso K (Client) assisted by family/friend published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Care Preferred Barnet are an extremely professional agency. They go to many lengths to match you with a carer that can suit your every need. I have MS, and I am wheelchair-bound with high care needs. From the day I started with the agency, my care has been of the highest standard and is the same
today as it was on the first day. I would highly recommend this agency.
Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you Chryso for your kind comments. Much appreciated.

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Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Home Care Preferred Barnet is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Home Care Preferred Barnet is calculated as follows: ( (134 Excellents x 5) + (7 Goods x 4) ) ÷ 141 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Care Preferred Barnet is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (2)

Shir-Li

Shir-Li Lim

Job Title: Operations & Business Development Director Joined: 2018

Shir-Li graduated from Sheffield Hallam University as a Physiotherapist but soon realised that her passion was for the care profession and decided to pursue opportunities in the sector.


Shir-Li first worked in the care profession at Home Care Preferred in Winchmore Hill. Here she excelled in several positions.


When the opportunity arose to open a Home Care Preferred branch in Barnet along with other family members Shir-Li welcomed this career progression. She became the Registered Care Manager and helped grow a successful branch.


After a period off for maternity leave, Shir-Li returned in a more varied role in which she can utilise her knowledge and skills. In addition to overseeing the Care Manager and Business Development Manager on the daily running of the business she also works with the management team to ensure the highest levels of care are delivered to clients. Shir-Li also collaborates with charities and relevant business partners to contribute towards well-being of the local community.

Diann

Diann De Sousa

Job Title: Registered Care Manager Joined: 2018

Diann grew up in Kuwait and moved abroad to pursue her Bachelor’s in Psychology and Sociology. From an early age, she knew she wanted to help people and in 2018 she got the opportunity to work in the care sector as a Support Assistant with Home Care Preferred. She knew immediately it was the right choice for her and with Shir-Li’s guidance and support, she soon progressed to be a Team Leader. In March 2022 Diann became the care coordinator for the company. Diann studies for her care management qualification and in the summer of 2024 became the registered care manager at Home Care Preferred in Barnet.


Diann is a fun-loving person who works well with people of different age groups. She enjoys challenges in life and is willing to explore new adventures. When she is not working, she likes spending time with her family especially her nephew’s, watching a movie, or reading a book.


“Working in the care sector means every day is different and holds a new challenge but at the end of the day it also gives you job satisfaction. Just knowing that you made a difference in someone life, and because of you, someone can live a happy and independent life in their own home.”

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Preferred Barnet to verify any information. View our terms and conditions. Home Care Preferred Barnet has an Enhanced Service - more info.