Home Instead (North Norfolk)

3 Market Place, Holt NR25 6BE
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9.9 41 Reviews
  • Home Instead (North Norfolk), Holt
CQC OUTSTANDING (November 2019)

Home Instead (North Norfolk) is a provider of high-quality care services in the North Norfolk area.

Home care workers are selected that have strong empathy skills and a good solid work experience within the care sector.

Person-centred care is offered to older people and those with dementia locally; enabling them to live at home independently for as long as possible.

Services offered include home help, companionship, personal care, and dementia care, amongst others.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Tom McEwan (Managing Director)

Home Instead (North Norfolk) Reviews (41)

Total of 41, showing 41-41
9.9

Home Instead (North Norfolk) has a Review Score of 9.9 (9.897) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (North Norfolk) has 41 reviews.

Overall Experience

  • 32
  • 8
  • 0
  • 0
  • 1

Date Published

41
0
5
10
31

Review from Patricia H (Wife of Client) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care and respect given to my husband especially and myself his wife. Our caregiver is very accommodating and I would certainly recommend your agency to anyone I know who needs help in any way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Home Instead (North Norfolk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Home Instead (North Norfolk) is calculated as follows: ( (54 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (North Norfolk) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Norfolk) to verify any information. View our terms and conditions. Home Instead (North Norfolk) has an Enhanced Service - more info.