Nwando Care

Unit C03, The Chocolate Factory, 5 Clarendon Road, London N22 6XJ
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9.6 38 Reviews
  • Nwando Care, London
Nwando Care is a home care and accommodation provider based in North London, Haringey offering services across the Greater London region.

Nwando Care provides home care services including personal care and other categories ticked on this site. Principally to elderly adults however Nwando Care also provide care services to working-age adults, and Nwando have begun supporting children with complex care requirements.

The business was borne out of the Registered Manager's personal experience with disabled family members. This means that quality care is the heart of the company.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £19 – £35

This is not fixed, please contact us for further guidance.

These prices are only a guideline, please contact Nwando Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Nwando Domiciliary Care

Person in charge

  • Ifeoma Akubue (Registered Manager)

Nwando Care Reviews (38)

Total of 38, showing 21-38
9.6

Nwando Care has a Review Score of 9.6 (9.583) out of 10, based on 22 reviews in the last 2 years. Over all time Nwando Care has 38 reviews.

Overall Experience

  • 25
  • 11
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  • 1

Date Published

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Review from Peter B (Client) assisted by family/friend published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had wonderful care and support from Nwando Domiciliary Care. They are kind and efficient and nearly always cheerful in nature, which is a great pleasure to us. A few times the arrival here is too late in the morning and evening, but usually this has an explanation, but everything else
is good.

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Review from Angela S (Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am pleased with the service. Sometimes the carers leave early and I had to complain about the use of mobile phones. The carers are very pleasant and polite.

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Review from M D (Father of Client) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The escort carers that Nwando Care provide are committed to providing excellent care.

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Review from Daniel M (Client) assisted by family/friend published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought my review was great. My sister and brother were here to help me if I didn't understand what was being asked.

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Review from David H (Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I find that the care coordinator who I called last Monday 19 December, requesting some local cleaning services of my flat, (this was made aware to me 2 months ago by the care coordinator, unfortunately, the cleaners were on holidays). I then got a text from the care coordinator on Thursday December
15th, saying that the cleaning ladies were back from holidays. I then called the care coordinator on the 19th Dec, saying that I am going to make a complaint because she still had not arranged for the cleaning of my flat. She then called me back on the 19th December, saying that she will get back to me the following day, Tuesday, with dates and times for the cleaning/cleaners. Today is the 29th December and I have not and don't think that I will hear from the care coordinator until the New Year.
I have made Nandos Care aware that if I don't hear from the care coordinator today, I will be making a second complaint against the care coordinator for failing to contact, or get in touch with me regarding the cleaning of my flat. The care coordinator said I should call her, if I have questions.

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Review from R M (Daughter of Client) published on 26 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we have found using Nwando Domiciliary Care a positive experience. The carers have been very caring and helpful, bringing a smile and a positive attitude. They learn the routine quickly, and my dad is happy with them. Sunday can be slightly tricky when the usual carers are not present, as they
may not know the routines but do try their best; on the very rare occasion, we encounter new carers who may not be familiar with the hoisting equipment.

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Review from Tyler N (Client) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company Nwando Domiciliary Care are the best providers there is. They look after everyone so well and they have been there for me since I moved in. There are certain staff I would like to say thank you two and they are the director, manager, the office worker and the keyworker. The reason why I
want to say thank you to these people is that they are always the ones that are there for me and they are always the ones I go to if I need to talk about anything.


I do not know where I would be if it wasn’t for Nwando Domiciliary Care.


So thank you, everyone.

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Review from VASILIOS P (Son of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nwando Domiciliary Care, I can't recommend enough. The service has provided my mum with the best possible care they can give. The team here go the full mile and then some. They make sure that nothing is left overturned in terms of their service before they leave. Everything the system has done and continue
to do for my mother has always left her with a huge smile on her face, and these are moments I feel I can cherish, and this is all because of the amazing care you and your team have provided.
Nwando, very well done on your achievements here. I'm over thankful for all your amazing support, love and care. We feel closer to you just like family. I will highly recommend your services to any who needs it.
I would like to finish by saying a huge thank you for all you are doing.
For your company, my gratitude has no limits.
Nwando is the best care company I can ask for.
Thank you.

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Review from Michèle N (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nwando Domiciliary Care is a lovely, caring agency and their staff have provided a high quality of care for my father. The agency is easy to communicate with and reliable with information. I have found them to be the most wonderful help and their work makes me feel truly reassured about my father's
care. I would absolutely recommend them.

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Review from H P (Daughter of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend Nwando highly enough. When our mother began to need care at some, we were wary about having people we didn't know in our home. Over the years, since then, we have always had 5-star service, never had cause to complain, and since our mother passed away in August, have actually realised
who these incredible women had become extended family! Thank you all.

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Review from Lisa J (Daughter of Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience with Nwando Domiciliary Care, the girls or carers were kind, experienced, and professional.
It was my first time for mum having a care service so we were very lucky. I have since recommended Nwando to my aunty who lives close by and she also can praise Nwando and is still with them.
The carer was with mum up until the day she passed. I don't know what I would have done without them.

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Review from Susan F (Client) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with service provided.

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Review from T M (Niece of Client) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company, in my experience, strives to have a holistic view of the client and does everything they can to support an individual living at home.
I fully appreciate everything that they do.
Thank you very much for your continued support in what could be described as a challenging situation.

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Review from G M (Mother of Client) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nwandon Care Agency are available 24 hours a day. They have affordable options and their carers are compassionate, dedicated and well trained. My son has complex needs with 24-hour care. Nwando Care Agency has shown and demonstrated over the years, their ability to recruit and train carers who are capable
of meeting my son's social and health needs including support attending all his hospital appointments with family.

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Review from A G (Sister of Client) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really fantastic company, enjoy working with management and the whole team.

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Review from J M (Client) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall it is a picture of satisfaction.

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Review from Paul W (Power of Attorney of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nwando care is good in all areas.

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Review from D H (Son of Client) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are very happy with the care Mum has received from Nwando carers. Thank you very much.

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Nwando Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Nwando Care is calculated as follows: ( (83 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 127 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nwando Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

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Ifeoma Akubue

Job Title: Registered Manager / Founder

Joined: 2015

A family business, Nwando Domiciliary Care was founded by our Registered Manager in 2015. Previously a social worker and RGN nurse, Ifeoma’s passion for providing
quality of care originated from the experience of her disabled husband (who’d suffered a
stroke) and an Autistic son with severe learning disabilities (LD).


Nwando delivers complex domiciliary, live-in, and supported living services across
North London for Haringey Council, CCG, and private Service Users (SUs).


Our domiciliary, live-in, and supported living teams support people with LD, mental illness, autistic spectrum disorder, dementia, physical disability, sensory impairment, and older people in their own homes.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nwando Care to verify any information. View our terms and conditions. Nwando Care has an Enhanced Service - more info.