Dream Community Personnel Ltd (Woolwich) has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years. Over all time Dream Community Personnel Ltd (Woolwich) has 1 review.
Overall Experience
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Date Published
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Reviewer Connection to Dream Community Personnel Ltd (Woolwich)
1
Total of 1, showing 1-1
Review from Mark W (Son of Client) published on 14 August 2024
Submitted via Website • Report
Overall Experience1.0 out of 5
Sent people who could not speak English, our mother asked for a pair of pyjamas from the bottom drawer, first time she was given a pair of socks, then got a scarf.
Asked them to make her toast in the morning as she was not eating, they did not even know how to use a toaster, and they asked us if they
put the butter on before or after they put it in the toaster.
Much more serious, they were lying on her records, every visit they put down 60 minutes which was a lie as most of the time we were caring for her so they stayed 15 minutes, they also said that both the care workers attended, this was a lie, we were present when only one attended and yet in the book it said both attended, the very small lady who did attend would not have lifted my mother by herself, I had trouble lifting her, and the most serious was one occasion at least when they filled in the book saying both had attended but we knew nobody had attended as we stayed late that night. Then her records disappeared and we are still waiting for copies.
Reply from Samuel Ghann, Director at Dream Community Personnel Ltd (Woolwich)
Thanks for expressing your concerns. We do apologize deeply for your displeasure with the service provided. We have followed the company's complaint procedures and conducted a thorough investigation. Carers involved will face appropriate disciplinary measures. Increased supervision and spot checks will be conducted more frequently. We deeply regret any distress this has caused. Our priority is the safety, dignity and well-being of our clients. We are committed to learning from this incident and improving our services to prevent any similar issues in future. Please note that management has not taken this lightly. All these have been stated in an email sent to you today.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Current Review Score: 1.2 (1.167)
Overview of Review Score
The Review Score of 1.2 (1.167) out of 10 for Dream Community Personnel Ltd (Woolwich) is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.167 for Dream Community Personnel Ltd (Woolwich) is calculated as follows:
(
(1 Poors x 2)
+
(5 Very Poors x 1)
)
÷ 6 Ratings = 1.167
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Dream Community Personnel Ltd (Woolwich) is based on 0 Positive Reviews in the last 24 months and is calculated as follows:
0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
13 Jul 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Dream Community Personnel Ltd (Woolwich)
What Type of Services does Dream Community Personnel Ltd (Woolwich) offer?
Dream Community Personnel Ltd (Woolwich) offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dream Community Personnel Ltd (Woolwich) to verify any information. View our terms and conditions. Dream Community Personnel Ltd (Woolwich) has an Basic Service - more info.
