Care Provided by Dream Community Personnel Ltd (Woolwich)
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Contact Dream Community Personnel Ltd (Woolwich) to get a personalised quote
Good to Know
Owner
- Dream Community Personnel Ltd
- Private Owned
Person in charge
- Kareen Ghann (Manager)
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Dream Community Personnel Ltd (Woolwich) Reviews (1)
Over all time Dream Community Personnel Ltd (Woolwich) has 1 review.
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Overall Experience
Date Published
Reviewer Connection to Dream Community Personnel Ltd (Woolwich)
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Review from Mark W (Son of Client) published on 14 August 2024 Submitted via Website•
Overall Experience
Sent people who could not speak English, our mother asked for a pair of pyjamas from the bottom drawer, first time she was given a pair of socks, then got a scarf.
Asked them to make her toast in the morning as she was not eating, they did not even know how to use a toaster, and they asked us if...
Sent people who could not speak English, our mother asked for a pair of pyjamas from the bottom drawer, first time she was given a pair of socks, then got a scarf.
Asked them to make her toast in the morning as she was not eating, they did not even know how to use a toaster, and they asked us if they put the butter on before or after they put it in the toaster.
Asked them to make her toast in the morning as she was not eating, they did not even know how to use a toaster, and they asked us if they put the butter on before or after they put it in the toaster.
Much more serious, they were lying on her records, every visit they put down 60 minutes which was a lie as most of the time we were caring for her so they stayed 15 minutes, they also said that both the care workers attended, this was a lie, we were present when only one attended and yet in the book it said both attended, the very small lady who did attend would not have lifted my mother by herself, I had trouble lifting her, and the most serious was one occasion at least when they filled in the book saying both had attended but we knew nobody had attended as we stayed late that night. Then her records disappeared and we are still waiting for copies.
↩Reply from Samuel Ghann, Director at Dream Community Personnel Ltd (Woolwich)
Thanks for expressing your concerns. We do apologize deeply for your displeasure with the service provided. We have followed the company's complaint procedures and conducted a thorough investigation. Carers involved will face appropriate disciplinary measures. Increased supervision and spot checks...
Thanks for expressing your concerns. We do apologize deeply for your displeasure with the service provided. We have followed the company's complaint procedures and conducted a thorough investigation. Carers involved will face appropriate disciplinary measures. Increased supervision and spot checks will be conducted more frequently. We deeply regret any distress this has caused. Our priority is the safety, dignity and well-being of our clients. We are committed to learning from this incident and improving our services to prevent any similar issues in future. Please note that management has not taken this lightly. All these have been stated in an email sent to you today.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 July 2018Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dream Community Personnel Ltd (Woolwich) to verify any information. View our terms and conditions. Dream Community Personnel Ltd (Woolwich) has a Basic Service -what a Basic Service includes.