Vibrant Home Care Ashford

For my father-in-law's 85th birthday, we arranged care support through Vibrant Homecare. He had been staying in a care home for respite care, and we organized transportation to bring him to the surprise party. The staff from Vibrant assisted with his personal care and accompanied him to and from the care home.

After reaching out to multiple care agencies without success, Vibrant was the only one willing to provide support, even for just a single day. Their help made the celebration possible, and we are truly grateful.

My mum passed away yesterday and the Vibrant Home Care team helped look after her for the final week of her life. All the carers who attended were kind and very respectful towards Mum. Our family is happy with the care they provided.

Thank you to you all.

The worst carers I have ever witnessed. The carers did not understand the basics of rolling a patient to change a pad or bed sheets. The carers were inhumane and disgusting! I wouldn’t recommend these to my worst enemy. I have just lost my mother and these were the carers who were put in place. The hospice had to take over as the level of care was so poor. In 5 days we had to make 3 complaints to the company. Please do not accept these as carers for your loved ones.

Carers appeared as if they did not know what they were doing, or were not trained, caused my mum to call out in pain when moving her. Did not know how to undress someone. Would have left part of a wet pad on her back if not pulled up on it. Nearly pulled out a syringe driver that was in her leg as not taking care.

Vibrant Home Care, are a very amazing company. They have complied to all my dad's needs. They are very compassionate, dedicated, trustworthy, well trained and very professional. I would recommend Vibrant Care, to anyone. I have two carers come, three times a day and thankfully it's the same two every time. As my dad has vascular dementia, it's very important that he sees the same people as he can get very distressed with too many faces. They have built up a beautiful bond with my dad and I can now thankfully become his daughter again, not his carer. So from the bottom of my heart, thank you, Vibrant Care.