SNE Care Services Middlesbrough

Unit 10 Stephenson court, Skippers lane industrial estate, Middlesbrough TS6 6UT
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9.7 46 Reviews
  • SNE Care Services Middlesbrough, Middlesbrough
SNE Care Services is an established provider of Care at Home Services in a number of Teesside and North Yorkshire Boroughs. The company has a presence in all of these local authority areas which makes it part of the local health and care system. At the heart of its service model is the use of strength-based approaches and focusing on outcomes that matter to service users to enable them to live happy and fulfilling lives in their homes and communities.

The team has extensive experience of delivering services across the life course and catering for a wide variety of support for children with disabilities, people with learning disability, physical and sensory disabilities as well as complex medical conditions such as dementia, acquired brain injuries and stroke.

They have experience of delivering specialist and clinical services, and standard domiciliary care to a wide range of clients. This includes but is not limited to people who have been discharged from hospital as part of discharge to assess, end of life care as well as supporting children and young people across a number of Boroughs.
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Care Provided by SNE Care Services Middlesbrough

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £42
  • Weekly Live-in Care Fees: £16 – £16

Fees vary depending on the needs of each individual.

These prices are only a guideline, please contact SNE Care Services Middlesbrough to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Tracey Hugill (Registered Manager)

SNE Care Services Middlesbrough Reviews (46)

9.7

SNE Care Services Middlesbrough has a Review Score of 9.7 (9.689) out of 10, based on 40 reviews in the last 2 years.
Over all time SNE Care Services Middlesbrough has 46 reviews.

Overall Experience
  • 34
  • 7
  • 4
  • 0
  • 1
Date Published
  • 46
  • 26
  • 31
  • 40
  • 6
Reviewer Connection to SNE Care Services Middlesbrough
  • 16
  • 12
  • 8
  • 5
  • 3
  • 1
  • 1
Total of 46, showing 41-46
Review from Pamela T (Mother of Client) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
SNE Care Services has been great for us. After an initial meeting with the manager, letting her know my daughter's requirements, a small team was set up so that there would be consistency for her. There are days when my daughter is very challenging. However, alongside her full-time PA, they all work
great together as a team. I asked that the agency staff not wear their uniforms so as not to unsettle my daughter, which, I believe maybe let my daughter know she’s just out with ‘the girls’.
Always willing to go over and beyond.
The manager is always accessible and does her utmost to provide the care we need.
Despite the price of this, I would highly recommend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P B (Wife of Client) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A company who care about the client and cared for and go out of their way to support them, keeping the client informed of any changes to calls or visits. Carers keep clients happy with chat and entertained and go out of their way to support both the carer and cared for.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G G (Client) assisted by family/friend published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well satisfied with service provided. It is unfortunate that you do not have more staff due to shortages, but it is nice to see those who come regularly and can't thank them enough. If any complaints, then they would be reported immediately.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul F (Client) published on 4 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would recommend SNE to anyone in my position. The staff are lovely, caring and professional; they will do all they can to help you and always ensure they do it with dignity and respect. I would not go to anyone else; I love SNE and the staff here.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John T (Client) published on 22 June 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Worst 3 years 11 months of my life.
The managers and owner lie to cover each other, they have a totally unprofessional relationship in that the owner babysits for the manager.
Even attending meetings with clients leaving his daughter and her son in his car, and not answering the on-call phone as
they are at family parties.
The company is not run for the clients, it's as if they pay the clients for using their service.
It's time the local authority stopped giving this company packages. Definitely not recommended as a care company.
The carers are badly let down by the management team in the main the owner and manager.
Reply from Mao, Director at SNE Care Services Middlesbrough

As this is a perspective of a client who was with us for 3years and 11months and now manages to declare that we are a bad company. There are significant reasons related to this review, however, we reserve our comments.
We will not be deterred by this review but will continue to ensure we give the best service to our clients each day.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Satti C (Daughter of Client) published on 11 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
SNE Care Services supported me to look after my mother for over 3 years. In all this period, I found them to be very professional and genuinely concerned about meeting my mother's needs. The carers took their time when visiting my mother and some took the time to talk to mum although she had dementia
and was unable to communicate. SNE tried to send the same carers whenever possible so my mother could form relationships and carers could get to know the routines. As my mother's condition deteriorated, the senior staff were able to advise me on the support available for mum and often they would contact other agencies e.g. social workers, OT services, GP etc. on my behalf.
I will always be grateful to the carers that came to look after mum and SNE for making my life and my mother's life so much easier. I could not have coped without them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for SNE Care Services Middlesbrough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.689 for SNE Care Services Middlesbrough is calculated as follows: ( (177 Excellents x 5) + (33 Goods x 4) + (17 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 228 Ratings = 4.689
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SNE Care Services Middlesbrough is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (5)

Tracey

Tracey Hugill

Job Title: Registered Manager Joined: 2016

With over 20 years of experience in care and the determination to work my way up the career ladder from care assistant to co-ordinator to my current position as Registered Manager. Through hard work and determination, I have widened the horizon of SNE to offer one of my personal passions to deliver clinical care. I have a train-the-trainer qualification in clinical care & have completed my NVQ Level 5 in Health & Social care. I am always looking forward to seeing what challenge I can take on.

Chloe

Chloe Ovington

Job Title: Registered Manager Joined: 2017

Since starting my first care job at the age of 18, I knew that it was a great passion of mine, giving back to others gave me a great sense of fulfilment. Over the years I have worked out in the community and care homes, I quickly realised that caring for individuals in their own homes was where I wanted to be and was much more person-centred. I started working at SNE Care services in 2016 as a Senior Care Assistant and progressed to Operations Manager and then on to my current role as Registered Manager, something I am very proud of. I take great pride in making SNE Care the best and have great determination and ambition to continually improve and develop SNE Care. I am also a qualified trainer in Moving & Handling, Dementia Care & Medication Management. I can 100% say with a big smile on my face that every day I wake up and cannot wait to come to work and see what the day brings.

Sharon

Sharon Douglass

Job Title: Training Co-ordinator Joined: 2015

Hello, My name is Sharon-Louise and I have worked for SNE care since it opened in 2015.


I currently work in the office, I am also the in-house trainer and NAPPI UK trainer. I enjoy meeting new staff and aiding them in progressing through SNE and other ventures they wish to pursue.

Mark

Mark Blackburn

Job Title: Care Co-ordinator Joined: 2019

I started my career in care at the age of 16 with SNE Care Services. I was given the opportunity to progress within the company to team leader and then senior carer. With determination and hard work, I plan to progress even further within the company to the senior management level. I am currently completing my NVQ level 5 in Health and Social Care and am always looking at new ventures I can take on to improve my knowledge in the care sector.

Jasmine

Jasmine Hugill

Job Title: Senior Care Assistant Joined: 2017

I started SNE Care after leaving school at the age of 16 as an office apprentice I then progressed being a care assistant at the age of 17 then later progressed to a senior care assistant at the age of 19 from this I have gained 30+ training qualifications including train the trainer safeguarding and my NVQ 3. I plan to progress onto my NVQ 5 and eventually gain further knowledge in my role.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SNE Care Services Middlesbrough to verify any information. View our terms and conditions. SNE Care Services Middlesbrough has an Enhanced Service - more info.