Review from Diana O (Mother of Client) published on 22 April 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have been using Options Care for a year. The carer is always punctual at work and reliable and professional. She gives me good feedback about my daughter's care. I am very happy with the service, I can't praise them enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kevin D (Client) published on 2 April 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Option Care Ltd provide an excellent standard of service, that is managed well and offers good value for money. But the reason why I would recommend them is that they are small enough to really "care" and good at listening and responding to changing needs. Always friendly and supportive which has given
me the dignity and comfort I needed to trust them with my father's needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Chris (Friend of Client) published on 5 March 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My friend used the services of Options Care for many years and I must say they were excellent! My friend had gone through a plethora of different agencies and none of them could really care for her or provide the care and support she needed. She was referred to Options Care and never looked back. The
difference in services was evident from the beginning. My friend was partially disabled from a stroke and I have to admit that Options Care allowed her to stay in her home for a few years longer. They were a breath of fresh air.
While caring for my friend, the staff were very caring, knowledgeable and professional. The staff never missed a shift and would notify my friend if they were ever running late. The staff took care of my friend's day to day needs and she always looked forward to seeing all the friendly staff. She had a concern which was addressed immediately. I believe they are one of the best companies in the game today. It is my privilege to highly recommend them.
Great job!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
11 May 2023
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What Type of Services does Options Care Ltd offer?
Options Care Ltd offers Home Care.
How many Carers does Options Care Ltd employ?
Options Care Ltd employs 16 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Options Care Ltd to verify any information. View our terms and conditions. Options Care Ltd has an Basic Service - more info.