Care Provided by Rainbow Care Solutions (Merseyside)
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Children (0-18)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Contact Rainbow Care Solutions (Merseyside) to get a personalised quote
Good to Know
Group / Owner
- Rainbow Care Solutions Ltd
- Private Owned
Person in charge
- Dalitso Ngoma (Manager)
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Rainbow Care Solutions (Merseyside) Reviews (7)
8.3
Rainbow Care Solutions (Merseyside) has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years.
Over all time Rainbow Care Solutions (Merseyside) has 7 reviews.
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Overall Experience
Date Published
Reviewer Connection to Rainbow Care Solutions (Merseyside)
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Review from Anna F (Daughter of Client) published on 27 April 2026 Submitted via Website•
Overall Experience
My mum has been with rainbow care for a while now the care support understanding and love they give is outstanding they go above and beyond In everything they do.
Not only do they put all the fabulous outstanding care in for mum they also go out of the way to support me that means so much to me...
My mum has been with rainbow care for a while now the care support understanding and love they give is outstanding they go above and beyond In everything they do.
Not only do they put all the fabulous outstanding care in for mum they also go out of the way to support me that means so much to me from the office staff to all the carers I can honestly say without rainbow care I honestly don't know where we would be right now.
Just to see my mum smile and laugh when the carers are with her is priceless that's all I can ask for.
Not only do they put all the fabulous outstanding care in for mum they also go out of the way to support me that means so much to me from the office staff to all the carers I can honestly say without rainbow care I honestly don't know where we would be right now.
Just to see my mum smile and laugh when the carers are with her is priceless that's all I can ask for.
Thankyou so much to each and every one of you for a fantastic outstanding job you all do. Xx
Review from Barbara P (Client / Service User) published on 19 December 2024 Submitted via Website•
Overall Experience
Rainbow carers visited me twice a day for the last 10 months after my stroke. Every one of the girls are lovely, cheerful, and respectful. They are all from Africa (mainly Zambia and Nigeria). They work very hard under difficult conditions. Many of their clients are elderly and some have dementia....
Rainbow carers visited me twice a day for the last 10 months after my stroke. Every one of the girls are lovely, cheerful, and respectful. They are all from Africa (mainly Zambia and Nigeria). They work very hard under difficult conditions. Many of their clients are elderly and some have dementia. Some of their clients smoke in front of them and refuse to ventilate their homes and take advantage of their uncomplaining nature (Liverpool girls wouldn't stand for this)! I love all my carers but wish Rainbow would look after them better.
Review from Siobhan O (Client / Service User) published on 8 February 2024 Submitted via Website•
Overall Experience
The first seven days were provided on discharge for my mum two carers attended every visit. As a brand new care package, they worked well with my mum to establish a good routine. Particularly they supported her to manage her care tasks independently as she improved.
Following the review of the...
The first seven days were provided on discharge for my mum two carers attended every visit. As a brand new care package, they worked well with my mum to establish a good routine. Particularly they supported her to manage her care tasks independently as she improved.
Following the review of the care, it was agreed that it would be reduced to one carer and this transition was seamless. It is amazing that a consistent carer attends, this is greatly appreciated.
Following the review of the care, it was agreed that it would be reduced to one carer and this transition was seamless. It is amazing that a consistent carer attends, this is greatly appreciated.
Thank you for your care.
Review from Jeanette C (Daughter of Client) published on 8 February 2024 Submitted via Website•
Overall Experience
Rainbow Care Solutions since taking over Dad's care has been excellent. Dad can be difficult at times with washing and dressing due to living with Alzheimer's, but the carers are supportive, understanding, patient and polite with Dad. They are also thorough with his hygiene needs. The same rota of...
Rainbow Care Solutions since taking over Dad's care has been excellent. Dad can be difficult at times with washing and dressing due to living with Alzheimer's, but the carers are supportive, understanding, patient and polite with Dad. They are also thorough with his hygiene needs. The same rota of carers has been provided so they are used to Dad and he seems to be happy with them.
The care plan provided is comprehensive but easy to follow and understand. I'm happy with the care that Dad is receiving.
Review from Ian H (Client / Service User) published on 5 February 2024 Submitted via Website•
Overall Experience
Excellent experience with this company who go the extra mile in making sure people are looked after properly. Easy to talk to staff who are extremely punctual and treat you with dignity whilst providing the best care at home. I fully recommend.
Excellent experience with this company who go the extra mile in making sure people are looked after properly. Easy to talk to staff who are extremely punctual and treat you with dignity whilst providing the best care at home. I fully recommend.
↩Reply from Dalitso Ngoma, Director at Rainbow Care Solutions (Merseyside)
Hi Ian,Great to hear that you are happy with the service that you are receiving, I will pass this on to the team as I am sure they will be happy to have your feedback.
Review from Vivienne T (Daughter of Client) published on 5 May 2023 Submitted via Website•
Overall Experience
Rainbow Care Solutions have been providing care services for my mother for several years. Although her behaviour has often been challenging, the carers have shown great patience and compassion in meeting her needs. As her medical requirements have increased, they have provided her with her...
Rainbow Care Solutions have been providing care services for my mother for several years. Although her behaviour has often been challenging, the carers have shown great patience and compassion in meeting her needs. As her medical requirements have increased, they have provided her with her prescribed medication, meals and increasingly, have attended to her personal care.
Communication between the team and myself is particularly effective and if there are medical concerns during a visit, action is taken to contact her GP.
Staff are friendly and knowledgeable. They have worked to establish a relationship with my mother and provide a regular rota of staff who are familiar with her needs. Extra services such as shopping and preparation of meals have been provided by arrangement.
Communication between the team and myself is particularly effective and if there are medical concerns during a visit, action is taken to contact her GP.
Staff are friendly and knowledgeable. They have worked to establish a relationship with my mother and provide a regular rota of staff who are familiar with her needs. Extra services such as shopping and preparation of meals have been provided by arrangement.
As I do not live close by, I have always felt reassured that my mother is being taken excellent care of and being assisted to remain living in her own home.
Review from Janine D (Daughter of Client) published on 20 April 2023 Submitted via Website•
Overall Experience
Having had problems with my mums care in the past we as a family are so happy with the care my mum has been receiving from Rainbow Care Solutions (Merseyside). My mum can be very difficult having dementia and Alzheimer's and the carers are so patient caring and considerate. Nothing is too much...
Having had problems with my mums care in the past we as a family are so happy with the care my mum has been receiving from Rainbow Care Solutions (Merseyside). My mum can be very difficult having dementia and Alzheimer's and the carers are so patient caring and considerate. Nothing is too much trouble. They are very understanding of my mum's needs and go above and beyond to make sure she is looked after. The office staff are very supportive and sort anything needed out straight away. Couldn't ask for more.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 February 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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