Care Provided by Primera Healthcare London
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Primera Healthcare London to get a personalised quote
Personal care - BH care rate at £48.40
Complex care services are available for Tier 1, Tier 2 and Tier 3 needs.
The price(s) shown are provided by the agency. Contact Primera Healthcare London for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Primera Assisted Living Ltd
- Private Owned
Person in charge
- Adrianna Tevfik (Head Of Operations )
Are you the Owner/Manager of Primera Healthcare London?View your Advertising Options
Primera Healthcare London Reviews (4)
9.1
Primera Healthcare London has a Review Score of 9.1 (9.114) out of 10, based on 4 reviews in the last 2 years.
Over all time Primera Healthcare London has 4 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Primera Healthcare London
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Review from Marie G (Daughter of Client) published on 16 July 2026 Date of experience: June 2026•Submitted via Website•
Overall Experience
I wanted to give some feedback for Dickson, who cares for my dad.
We could not have asked for a better person to care for our dad. The patience, kindness and compassion Dickson shows him is incredible and they are true friends. Dickson is meticulous in his care and is good at communicating any...
I wanted to give some feedback for Dickson, who cares for my dad.
We could not have asked for a better person to care for our dad. The patience, kindness and compassion Dickson shows him is incredible and they are true friends. Dickson is meticulous in his care and is good at communicating any issues, medication requests or additional needs dad has. He encourages dad to keep trying and dad looks forward to seeing him every day. Dickson is exactly what a carer should be and 100 times more, I don't know what we'd do without him!
↩Reply from Adrianna Tevfik, Head of Operations at Primera Healthcare London
Thank you for taking the time to share your feedback and for leaving such a thoughtful review. We truly appreciate you choosing to tell us about your experience.We are delighted to hear that the care and support provided have made such a positive difference. It is especially rewarding to know...
Thank you for taking the time to share your feedback and for leaving such a thoughtful review. We truly appreciate you choosing to tell us about your experience.We are delighted to hear that the care and support provided have made such a positive difference. It is especially rewarding to know that our colleague's kindness, compassion, professionalism and dedication have been recognised, as these are values we strive to deliver every day.
Your comments will be shared with the carer and the wider team, as positive feedback such as yours is a great source of encouragement and motivation. Thank you once again for your trust and support. It is a privilege to be able to care for your loved one, and we remain committed to providing safe, compassionate and person-centred care.
Review from Manas C (Client / Service User) published on 22 May 2026 Date of experience: May 2025•Submitted via Website•
Overall Experience
Primera health care is doing their service with house bound and older people. Doing good service with them. But office staff is not listen properly client complains.
Last few months KAMRAN is visiting to me every morning. He is very much punctual, discipline, and maintain health and hygiene
Primera health care is doing their service with house bound and older people. Doing good service with them. But office staff is not listen properly client complains.
Last few months KAMRAN is visiting to me every morning. He is very much punctual, discipline, and maintain health and hygiene
↩Reply from Adrianna Tevfik, Registered Manager at Primera Healthcare London
Thank you for taking the time to share your feedback. We are grateful to hear that you feel supported and that our care services for housebound and older people are making a positive difference.We are especially pleased to hear your positive comments regarding the punctuality, professionalism,...
Thank you for taking the time to share your feedback. We are grateful to hear that you feel supported and that our care services for housebound and older people are making a positive difference.We are especially pleased to hear your positive comments regarding the punctuality, professionalism, and standard of care provided by Kamran. Maintaining dignity, hygiene, and reliable support is central to our service values, and it is encouraging to know this has been reflected in your experience.
We also acknowledge your comments regarding communication with office staff and concerns that complaints may not always be fully heard or addressed. We take this seriously and recognise this as an important area for improvement. We are committed to ensuring that all feedback is listened to carefully, recorded appropriately, and responded to in a timely and respectful manner.
Your comments provide us with valuable insight and highlight clear opportunities for learning and service development.
Review from Carrie C (Daughter of Client) published on 7 April 2026 Date of experience: April 2026•Submitted via Website•
Overall Experience
I wanted to share how fantastic your staff have been with my mum. They are treating my mum with care, respect and dignity. I truly believe the wonderul care they are giving my mum has helped to keep her out of hospital.
I wanted to share how fantastic your staff have been with my mum. They are treating my mum with care, respect and dignity. I truly believe the wonderul care they are giving my mum has helped to keep her out of hospital.
↩Reply from Adrianna Tevfik, Registered Manager at Primera Healthcare London
Thank you for your kind review. We're delighted that you've had such a positive experience with us
Review from Matthew R (Brother of Client) published on 18 March 2026 Date of experience: February 2026•Submitted via Website•
Overall Experience
Primera have only recently taken over the care of my brother, however, I am already impressed by the level of service and care in particular Kazeem has formed a great bond with my brother and his professionalism instantly instilled confidence.
Primera have only recently taken over the care of my brother, however, I am already impressed by the level of service and care in particular Kazeem has formed a great bond with my brother and his professionalism instantly instilled confidence.
↩Reply from Adrianna Tevfik, Registered Manager at Primera Healthcare London
Thank you Matthew, we're really pleased to hear things are going well. We greatly appreciate your feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 July 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primera Healthcare London.
Accreditations
There are no accreditations posted yet for Primera Healthcare London.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Primera Healthcare London
How much does Primera Healthcare London cost?
The agency lists fees between £30.32 and £32.65 for hourly visiting care and between £1,552 and £1,800 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Primera Healthcare London employ?
Primera Healthcare London employs 82 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primera Healthcare London to verify any information. View our terms and conditions. Primera Healthcare London has a Basic Service -what a Basic Service includes.