Nomase Care Ltd - Chadwell Heath

backup care for me and asked me to call my PA to come and help.
That day my PA had very bad flu symptoms like Covid, I told her don't come as it is dangerous for me.
I didn't get a carer until 6 hours and was told that we have to beg people to come and see you, as you are out of the area. I was emotionally blackmailed if I reported them. I can't get to the office no lift.
My daughter said it smells so much its hard to breathe in that horrible room.
Untidy, unorganised, they would lie to my carer saying just go. Will tell you what to do when they know I am paralysed below and cannot walk to open the door. There is a key safe at the back of the house which has never been mentioned to the new carer coming they waste so much time of the client.

water, or provide a glass for the lady to use at night.

at regular times. I am kept updated via text messages and phone calls to let me know how things are going and what I need to add to my fortnightly shopping list! Anything needed before I visit, they ensure that mum has what she needs.
When I visited mum today, her flat was clean and tidy and it was nice to be able to discuss mums care; they were easy to talk to and I would recommend this care provider.