Bluebird Care West Bromwich & Sandwell

Bluebird are a highly organised and professional team who are a credit to their profession. My mum was treated with the utmost respect and care over the 2 years she was looked after. These lovely ladies became an extended part of our family and genuinely 'cared' for my mum even through the most difficult of times, going above and beyond on countless occasions. Timings were adjusted to suit Mum's ever-demanding needs with meetings even taking place in hospital with family when Mum was admitted to review her healthcare and ensure everything was in place for her discharge. This care continued during Mum's hospitalisation with this dedicated team visiting when the family was unable to, keeping Mum's spirits up and giving our family much-needed comfort during difficult times. I can't recommend this company highly enough, they truly put the 'care' into carers.

The team at Bluebird are amazing (very personable, caring, professional and experienced). At the beginning of June, I did not know where or how to get help. Living outside the area, I needed to find a company I could trust. The team has provided much-needed support for my relatives, particularly around hospital appointments, organising home appointments /medication and helping with shopping. The things I value most from the team are: 1) The great warmth that they show my relatives and me. 2) Total trust; nothing is too much trouble, the phone is answered day and night and I know that the team will always be there and on time. 3) The team's experience and advice; I would be lost without it. 4) How they look after their team: career progression, support and good working environment. One of the key factors why I initially engaged them. Excellent service and good value for money. Highly recommended. Thank you, team.

At the moment I use the service once a week. I am very happy with it.

Good care from all staff. Always pleasant and enjoy my chats with them all.

No complaints. Care received is excellent. Excellent group of girls and young ladies.

I find the staff very helpful and pleasant. I appreciate all the help and comfort they give.

I am very happy with the Bluebird Care agency. They are very patient, understanding and accommodating when it comes to caring for my brother. They do their utmost to help and go the extra mile. I recommend the agency and their staff with no hesitation.

This carer is excellent, very willing to do anything for you. She is very, very good.

Very pleased with all the carers and nice to know my mom is left in safe hands with no worries at all.

Very happy with the care that my mother receives. We did have another care agency but things didn't go well. Coming to Bluebird Care, everything has improved and my mum treats them like family and she is happy.

Very happy with the carer and her work.

Very pleased with the care provided. All work done to a very high standard. Chatty and pleasant attitude. Always friendly and helpful. Well done. Completes work as I would/to my own standard.

From the offset, the manager has been ever so wonderful and helpful, and all the care staff have been always trying extremely patient and kind with my grandfather, giving him outstanding care and being friendly with him. They always leave him comfortable, ensuring he has everything he needs and always ask if there's anything else he would like them to do. They leave the house clean and tidy. It's such a relief and so reassuring to have such wonderful carers looking after my grandfather, especially as he is so reliant on them; they have all made an effort to build a relationship with him, so they do his personal care. All the staff are so helpful; they are all fantastic with him and a great support and comfort to the family.

I can honestly say Bluebird are professional and very helpful when contacted. All staff that attend to my mother-in-law treat her very well and are patient and kind. The tea that attends to our property are respectful and pleasant and do their role very well. I can honestly say overall, this company/team are very good at their job, and we, as a family, are very grateful.

I am pleased and satisfied with all of the carers that have helped me, they are all friendly and helpful.

Bluebird Care on the whole is very professional. They provide 100% commitment to their clients. As a son of a service user, I feel confident that my mother is in the best care and in good hands of this company. We have a great team that attends my property and they are patient, caring and attentive, most importantly respectful.

My mother-in-law is very, very happy with her carer who is extremely caring and professional, also she is polite and makes sure my mother-in-law is happy and safe. She leaves a first-class carer in my view, also a nice young lady.

Bluebird Care Sandwell has made such a massive difference in our lives recently. This is our first experience with a care company and everyone I have had contact with is truly lovely. My mum always says how nice the ladies, who visit her are. Minor issues we have had have been addressed and carers are always on schedule. Thank you so much.

First class service. All the carers were young and very caring and nothing was too much trouble. Times allocated to each visit were kept to and I was made aware of carers' names before they arrived always on time.

Bluebird has worked very hard to help Mum live independently in her own home. The Care Coordinater has gone above and beyond to personally ensure Mum has the right level of care. Her Carers have been kind, considerate and helpful in all aspects of Mums personal care. Again all have done a lot with Mum to ensure her care is of a high standard. We thank all at Bluebird for bearing with us during a worrying time because Mums health deteriorated. However, the care coordinator and the team always try their utmost to look after Mum and her needs. Thank you very much.