Bluebird Care West Bromwich & Sandwell

Since being taken on as an emergency complexed care need package. I have received 100% at present all aspects of my care needs have been met. Food nutrition, I have multiple food allergies and my food has to be cooked from scratch, however Bluebird staff have gone above and beyond their duty of care to manage my nutritional needs. I would recommend Bluebird Care to family.

We had Bluebird Care Sandwell carers in twice a day to look after my mom who has dementia and needs assistance with daily personal tasks. The team of carers have been lovely, caring people who have treated Mom with dignity and respect when dealing with her personal care. They also undertook other small tasks such as making sure Mom had eaten and taken medication and always made her a cup of tea before leaving. If there were any issues, these were reported to the office who then rang us to follow up. Any time I have dealt with the Bluebird Care staff, they have always been very polite and helpful. I also love the fact that they have an app where I can log in and see which carer called, when they called and what care they had provided. It also lets you see who is due to visit up to a week in advance so I could let Mom know who would be calling on any day. I would definitely recommend Bluebird Care Sandwell.

I needed carers for my elderly dad, and after searching on the internet came across BLuebirdwhich had very good reviews. The staff at Bluebird, when I spoke to them on the phone were very helpful and setting up the care package went smoothly. The carer who looks after dad is so helpful, my dad can't speak highly enough of her. The open pass app which is part of the package is excellent too. Overall extremely pleased with Bluebird Care.

The carers deliver care to a high standard. My relative always looks clean, presentable, has diet and fluids to hand and the carers make an effort to communicate with her despite of her being deaf. The carers will ensure that she has her allocated meals and enough to eat and drink. If there are any changes to her care plan then Bluebird is easily contactable and ensure changes are made if required, she is very grateful for the carers.

Mum was adamant that she wanted to return home following her accident and she has been looked after by a thoroughly professional and caring organisation. Her carers are all very positive, pleasant and well trained. Mum consistently sees the same small group of carers and looks forward to their visits.

My mum had terminal cancer and had a wish to spend her remaining days at home. We thought there would only be a few days for her, but she was here for over 3 weeks. This is in no small part to the level of care and support from Bluebird and their staff. We can't thank them enough really and along with another agency, Dad and I were able to keep her comfortable, happy and dignified for her last days. Mum needed less care towards the end as she would sleep more and this was easily accommodated and changed. There is an app you can use to see who is coming and when. They were all so lovely and professional, especially with the threat of Covid-19 hanging over us. I can not recommend them enough for the peace of mind that they gave us and the respect they gave my mum. She loved seeing who was coming in next. Thanks to all their staff that helped us.

The care Bluebird provides has given reassurance that my Aunt is ok and well in her home. They have helped her regain some independence and she thinks highly of the carer who attends. The access via the app also provide useful updates whilst I am at work and provide the reassurance that everything is ok. Tasks required are also completed as planned and the general assistance provided ensures we can stay on top of my Aunt's care, health and overall wellbeing.

My aunt has been in receipt of care provision since Xmas time. As next of kin, I have had regular interaction with Bluebird Care, particularly with the manager there. Our working relationship is very good and a lot of consideration has been shown towards my aunt. I have access to the staff notes on the App and can see that a good service is being provided. Staff visits are regular and timely.

The manager is very helpful when times or requirements need changing, and I wouldn't hesitate to recommend this company to anyone. Being able to read the carers notes on my phone is a big help and gives me peace of mind.

She gets on really well with her carers.

We have had Bluebird care for my Father in Law since July 2019. Whoever is on duty takes care of Dad safely and in the best way. All staff, including management, are extremely friendly, professional and caring. All enquiries and problems are dealt with swiftly and efficiently. Out of all care providers we have used, we are most happy to be a part of the Bluebird family!

We have tried a few care providers but6 no one comes close to Bluebird. Outstanding carers. Nothing is too much trouble. They go the extra mile. Always very friendly and punctual. Definitely recommend to anyone looking for that personal connection to a friendly staff. They are an extension of our family. Superb.

I needed care for my parents one is blind and the other has dementia, the service has been excellent and my parents have taken to it very well. The staff have been very helpful and friendly always turning up on time and providing all we have requested. Although we have not been using this service for more than 3 months we have had a review of the service and also a review has been carried out on the carer.

The care company, management, staff and carers all very helpful and polite.

I am very happy with the service being provided by my grandmother. Staff are very chatty and have a very caring nature. I would recommend Bluebird Care to anyone.

Staff developed a wonderful rapport with Mum, addressing her needs with compassion and care.

Keep up the good work, Bluebird.

Carers arrive on time, always polite, always involving my grandfather in a conversation. They ask if there is anything requires doing besides what is needed in the care plan.

Bluebird Care has successfully carried out the service we required. The carer has carried out her duties very well and the manager has been most helpful.

I feel my support package has been put together very well. I enjoy having different members of staff. I feel that the staff have a caring nature and are very supportive. I would recommend Bluebird Care to other people.