Review from Marilyn J (Client) published on 30 August 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Having broken my shoulder in two places I was very limited in what I could do for myself - especially regarding personal care. Carers from Pro-Help have looked after me each morning for showers and dressing and breakfasting from mid-May to early August. I had seven-day care at first then five days,
then three days and am now about to look after myself now. I have no hesitation in recommending Pro-Help carers from my experience with them. They came at the time I had asked for and mostly it was the same few ladies that came so we got to know each other well. I found them all without exception to be polite, caring, friendly and hard-working. I am only stopping the service as my shoulder is almost fully healed but would not hesitate to use them again should the need arise.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
24 Jun 2021
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Requires improvement
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
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There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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