Second to None Care Ltd

Moor Chambers Business Centre, 26 Front Street, Framwellgate Moor, Durham DH1 5EJ
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Top 20 award
9.7 59 Reviews
  • Second to None Care Ltd, Durham
Second to None Care Ltd provides complete, tailored home care services to people in County Durham from qualified carers.

All staff are fully trained and always on hand to look after each individual's every need. From elderly care to dementia care, they have all the tools, knowledge and experience necessary to cater to the specific needs of those in need of support.

The service is flexible and adaptable based on client needs to ensure they are as comfortable as possible and that the right care is provided at the right time, the way they want to.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.86
  • Weekly Live-in Care Fees: from £24.86

These prices are only a guideline, please contact Second to None Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Second to None Care Ltd

Person in charge

  • Natalie Craddock (MD)

Second to None Care Ltd Reviews (59)

9.7

Second to None Care Ltd has a Review Score of 9.7 (9.741) out of 10, based on 20 reviews in the last 2 years.
Over all time Second to None Care Ltd has 59 reviews.

Overall Experience
  • 41
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Date Published
  • 59
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Reviewer Connection to Second to None Care Ltd
  • 17
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Total of 59, showing 41-59
Review from Colin G (Client) assisted by family/friend published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Carers good, management rubbish. Times unreliable.
Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Thank you for taking the time to write this review.


I am sorry to hear that you are less than happy with our service, in particular, management. I will be in contact with you soon to arrange a time to discuss your issues further. Once again, thank you for bringing this to our attention.

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Review from Irene D (Wife of Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very good. Get on well with the job. Friendly.
Reply from Stacey Hole, Administrator at Second to None Care Ltd

Thank you so much for your review. It's a pleasure being able to help.

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Review from Mike J (Son of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care and support that has been given to Dad. The carers, particularly Dad's regular carer, have an excellent relationship with him. We have been most impressed that they have taken the time to get to know Dad, understand what he enjoys most, and then focus their time and energy
on those activities. An excellent service.
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Review from J P (Daughter of Client) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had an issue in December, Dad (Mam's carer) had to go into the hospital overnight. As a family, we're new to Mam receiving care (since June 20) and didn't know what to do. I contacted Second to None and explained the situation. We couldn't believe the help and support we received as a result - they
totally deserve an award for going above and beyond the call of duty! They coordinated with the emergency response team, secured a nursing home bed for the night for Mam and supported getting her to and from the nursing home. We could not have asked for anything more - absolutely brilliant! Mam has carers from Second to None 3x a day, without exception, they're friendly, chatty, very professional and treat Mam as the individual she is, not just a name on their list. Dad's obviously very protective, and they look out for him too, letting me know immediately if they have any concerns. As I live a flight away, it is such a relief to know I have total trust in the care and support they receive.
Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Thank you so much for your time to give us feedback. We are so happy your happy with the care received.

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Review from Dawn M (Client) published on 28 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I recently transferred to this company from another company. It's been really good, everything I need is provided to me, and if I need extra I ring up and they try to set it up. I have met a lot of the staff, and they all are professional and willing to help me keep the bit of independence I have. Had
no problems, so far all been excellent.
Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Thanks very much for your review; it's very much appreciated. I'm so pleased your happy with the service.

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Review from Lorraine G (Client) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently moved to Second to None Care from another company on 1st of October, I transferred over with my carer who moved companies. I have to say that the company has been fantastic, and nothing is any trouble. The carers I have when my carer is off have been great, and they are all friendly and attentive.
The manager is very understanding. I’m so happy with the choice of care company I have gone with.
Reply from Natalie Craddock, MD/Registered Manager at Second to None Care Ltd

Thank you for taking the time to let us know how you feel; we appreciate it.

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Review from Kevin P (Son-in-law of Client) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Second to None have been lifesavers for our family and our dad who was widowed suddenly at age 92 at the height of the pandemic. Despair was all we could feel but the Managing Director gave us all the practical help and advice that was needed and reacted quickly to the crisis.
Nothing was too much
trouble for her and the individual carers were always willing to listen to concerns and to adapt to changes as they occurred.
Dad had the same carers allocated to him so he was able to forge a trusting relationship with them which was so important as he was alone a lot of the time and is blind. They learned quickly to accommodate his needs and always treated him with great respect and compassion.
We have all been so impressed with the level of individual care and competence from dad’s carers and would not hesitate to recommend Second to None.
The Managing Director takes a great personal interest in her clients and clearly strives for and expects the very best. She has high standards and it shows.
Reply from Natalie Craddock, Managing Director at Second to None Care Ltd

Thank you so much for your review. We strive to provide the best care possible for our service users. Thank you for the opportunity to care for your dad.

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Review from Kevin C (Son of Client) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During Covid-19 pandemic lock-down my mum was discharged from hospital. The swift action and advice from Second to None Care supported the whole family. Without their visits (four times each day) we would not have coped. We admired their professionalism and determination to overcome everyday problems
alongside the ones created by the pandemic.
There are no complaints -only compliments for a company that lives up to its name!
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Review from John E (Son of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Second to None Care took over the care of my mother at extremely short notice. We found them to be very polite and knowledgeable, were almost always on time and if they were going to be late would contact us by phone.
I can say that they were very professional and I cannot praise or recommend them
enough. It was a pleasure having them in our home to look after our 90-year-old mother.
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Review from Jenny P (Daughter of Client) published on 20 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do not have the words to express how thankful I am to the manager for her professionalism and compassion when preparing a care package for my dad in emergency circumstances, especially as I was locked-down in a different county and unable to visit my poor dad. I felt safe and confident that I had
found the best possible care for my dad. There was a totally personal touch, and she requested many details about Dad so that the carers would know plenty about him before they arrived. Carers have been sensitive and caring in a really lovely way and have made a very difficult time easier.
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Review from Georgie G (Granddaughter of Client) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were professional and compassionate whilst caring for my dying grandfather. They made everyone feel comfortable and aware of what was happening. I would recommend this company to anyone. Can't thank them enough.
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Review from F D (Granddaughter of Client) published on 8 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are professional and constantly attentive I cannot praise them enough - their attention to details very welcome and thorough. They were above all, highly committed and liaised with me and my family who cannot be present most days. They maintain dignity in what is deemed to be very trying circumstances.
I am still impressed by the warmth and professionalism of the company. I would highly recommend them to all who want the best care for their loved ones.
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Review from Amanda R (Daughter of Client) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since changing my father’s care provider from another company to Second To None Care, they have not only demonstrated professionalism and commitment but also empathy and understanding towards the complexity of my father’s condition. I work within the healthcare sector myself and appreciate how difficult
and frustrating it can be trying to find outstanding care for your loved ones. I would definitely recommend Second To None Care. Their staff are incredibly friendly and it feels like you’re inviting a trusted friend into your home - I have no complaints! Highly recommended.
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Review from Sue J (Partner of Client) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Second To None Care are friendly, committed and hard-working. They have the client's best interest at heart with a kind and caring approach. Second To None Care is good at adapting to change and they can cope with many challenges. They are client-focused and have helped my partner to build up his confidence,
lift his mood and helped him with his physio exercises. Lovely staff. Highly recommended
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Review from J R D (Son-in-law of Client) published on 6 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional, supportive, friendly with integrity and a "Can Do" attitude. Previous care companies have often presented restrictions to the care they can provide. Second to None have worked with us to provide solutions to the challenges of complex care.
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Review from Robert E (Son of Client) published on 11 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Second to None Care has been delivering care to my father I have found them to be an excellent service. They communicate effectively with me regarding my father's care. Care staff go above and beyond the call of duty to ensure excellent delivery of care. I would recommend this care company to
anyone. The manager is in constant contact with me. Fantastic and very knowledgeable agency.
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Review from Maureen S (Daughter of Client) published on 10 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care given, excellent communication, very caring, and professional. Go above and beyond in the care for my mam.
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Review from Lisa B (Daughter of Client) published on 18 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and management enough at this care agency. With their support, I have fulfilled my promise to my Dad to keep him in his own home. The staff and manager go above and beyond their role to help and support all involved in my Dad's care. The communication is excellent, always keeping
me informed of my Dad's daily activities or issues which, with their help, are soon resolved. The carers are friendly and professional, their standards very high. I would recommend anyone looking for care at home to use this agency.
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Review from Shirley C (Wife of Client) published on 13 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with this care agency, I have had very good responses, carers are very attentive and caring towards my husband and management are very involved with me and my husband. I am thrilled with the care given and the communication with everyone within the company. I would strongly recommend
this care agency to others.
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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Second to None Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for Second to None Care Ltd is calculated as follows: ( (94 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 116 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Second to None Care Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (3)

Natalie

Natalie Craddock

Job Title: Company Director Joined: 2018

Hi, I'm Natalie and I'm the Company Director at Second to None Care Ltd. I started this company as I have a strong background in the healthcare sector and I wanted to be able to go the extra mile for my staff and service users.
I love nothing more than providing a service that allows people to live comfortably at home just the way they wish to and to give their families peace of mind.


In my spare time, I like to go to the beach and have days out with my son and my family.

Rebecca

Rebecca

Job Title: Administrator Joined: 2021

Hi, I am Becca and I am an office administrator at Second To None Care. I have worked here since June 2021 and I really enjoy working with such a nice, hardworking group of people.


I have worked in Care since 2008, from a domiciliary setting to a supported living setting where I supported individuals with learning disabilities, autism and complex needs. I then went on to be a Care Coordinator before starting this job role.


In my spare time, I love spending quality time with my two daughters, socializing with friends and going on holidays.

Kaitlyn

Kaitlyn

Job Title: Care Coordinator Joined: 2020

Hi, I'm Kaitlyn and I am the Care Coordinator at Second To None Care, I have been a Care Assistant for 3 years for this company and worked my way up to being the Care Coordinator. I have worked in the care industry for 4 years. The best bit about working in care for me is giving the service users the opportunity to stay at home with family and friends. I enjoy working for a family-run business and working together as a team.


In my spare time, I enjoy going away at weekends with family and friends and going abroad, especially to Turkey. I have three dogs and I enjoy walking and enjoy socializing with friends.

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