





Second to None Care Ltd provides complete, tailored home care services to people in County Durham from qualified carers.
All staff are fully trained and always on hand to look after each individual's every need. From elderly care to dementia care, they have all the tools, knowledge and experience necessary to cater to the specific needs of those in need of support.
The service is flexible and adaptable based on client needs...
Care Provided by Second to None Care Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £24.86
- Weekly Live-in Care Fees: from £24.86
Contact Second to None Care Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Second to None Care Ltd
- Private Owned
Person in charge
- Natalie Craddock (MD)
Second to None Care Ltd Reviews (68)
Second to None Care Ltd has a Review Score of 9.9 (9.898) out of 10, based on 22 reviews in the last 2 years.
Over all time Second to None Care Ltd has 68 reviews.
Very responsive team leader who is always polite, courteous and willing to help. Very quick to respond to phone calls or emails. A nice group of staff who support my relative.
Thank you for taking the time to leave us a review it is very much appreciated. We are very pleased to hear such lovely words.
I would like to thank all of the staff for the care and support they gave my Grandma in the last weeks of her life. Towards the end Grandma couldn't communicate very well and slept a lot, the carers took time to speak to her and explain what they were doing even if she could not respond. There were several occasions where we had to ring and see if they could come earlier than planned and they always did their best to get there as soon as possible. Thank you again to all of the staff at second to none for their patience, help and support not only for my grandma but for us as a family as well.
Thank you so much for your lovely, kind words. We are so sorry for your loss and we feel privileged to have been able to bring some comfort to you all during such a difficult time. With love and thanks from all of us at Second To None.
Very satisfactory. My carer is very good, I'm always pleased to see him. Much appreciated.
That is lovely to hear! Thank you for taking your time to leave us a review, it is very much appreciated.
Very happy with the care.
Thank you for taking your time to leave us a review. We are so pleased to hear that you are happy with the care you receive.
I can't tell you how worried and apprehensive my elderly neighbour was about having carers at first, but the genuine caring and friendly approach of every carer helped her to make the transition as easily as possible. A year in and my neighbour is settled and content, she has routine and structure to her week, and really looks forward to her visits, especially her outings! And I have peace of mind she is cared for and happy. The office staff always take the time to continually adapt her care plan, as my neighbour's needs change, and nothing is ever too much trouble, thank you all so much from us both.
Thank you so much for such a lovely review. We are over the moon to hear such lovely words and we really appreciate your feedback.
All carers are very helpful, always very approachable and they will ask if there is anything more they can do to help me. They also help me with small jobs like putting bin bags in bins etc. This helps me be more safe from falls. The care is of the highest standard, from the carers to office. Nothing is too much for them.
Thank you for such lovely comments N! We are thrilled that you are happy with the service and really appreciate your feedback.
All carers provide the help required to allow for my dad to continue with an independent lifestyle, making food available, maintaining personal hygiene and ensuring all medication is administered, prompting when renewals required. All done with great empathy and cheerful manner. Thank you.
Thank you so much for your lovely, kind words C. We are really appreciative of the feedback and promise to keep up the good work!
Caring and compassionate company. Helps with all our needs, carers are excellent, always cheerful and very helpful. Going above and beyond our expectations. Always reliable. Would highly recommend if looking for care for a loved one.
Thank you for taking the time to write a review for us. We really appreciate your kind words and we are delighted that you are so happy with the service.
Telling them 4 hours apart for tablets, they are having to give them to me too early.
Thank you for your review, we value reviews in order to improve our service. We are sorry that is your experience, we will be in touch to find out further details and certainly be looking to improve this immediately. Thank you for the time taken to fill out the review card.
At the most challenging and harrowing time in my mother-in-law's life, Second to None Care have provided the very best supportive care. Nothing is too much trouble! The owner and her carers are receptive and responsive to her needs. My mother-in-law so looks forward to their visits. The care package is comprehensive and has been adapted, at short notice, to meet her changing needs. The carers are caring, professional, very friendly and apply themselves to her needs, from entering her home to the point that they leave her. This support provides great comfort and assurance to her family. It enables us to visit and support her, knowing that we have a service, that complements our love and care. It has seamlessly adjusted in response to her changing complex needs. We feel truly blessed!
Thank you so much for this absolutely beautiful review, Maria. We are truly touched by your words and must admit we may have even had a little tear! We are so glad that our service provides such reassurance for you and promise to keep up the hard work. Thank you again for your lovely feedback!
The carers are fabulous. They treat us well; they are some of the best around. I'm not sure you could get better - they are all really nice and supportive and do their job to the full and go sometimes above and beyond - so appreciated.
Second to None Care is very helpful and responsive. The carers are conscientious and kind. They have helped my mother stay in her home rather than going into care. It is reassuring to know they are there.
Thank you very much for taking the time to give us feedback.
Friendly, caring staff look after my dad well. Always take time to have a little chat with him. They try to make him varied meals, and they make sure he takes his medication when required. If there are any problems, they ring me.
Thank you for taking the time to leave us such a great review; we are so pleased to hear you are happy with our service.
I couldn't ask for a better company. All staff and management cannot do enough for me.
Thank you so much for your review! We value your feedback and are so happy that you are satisfied with the service.
Quite satisfied with the company.
Thank you for your review. We really appreciate the feedback!
I'm happy with all my carers; they are all chatty and helpful.
I am very happy with all staff from Second to None. All staff are very supportive, and I look forward to care staff coming to see me.
Satisfactory - some are always polite with me.
Excellent staff - always polite and attentive.
Thank you.
Thank you very much for your review; it's very much appreciated. I'm so pleased you are happy with the service.
The manager is very approachable and supportive. Overall, I would recommend their service and appreciate their efforts in caring for Mother.
It is great to hear that you would recommend Second To None Care. We are so pleased that you are happy with the care you are receiving; thank you for the review!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 December 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Second to None Care Ltd.
Awards / Recognitions (2)
- Recipient: Second to None Care LtdDate: Friday 30 May 2025
- Recipient: Second to None Care LtdDate: Friday 30 Apr 2021
Meet the Team (3)
I love nothing more than providing a service that allows people to live comfortably at home just the way they wish to and to give their families peace of mind.
In my spare time, I like to go to the beach and have days out with my son and my family.
Hi, I am Becca and I am an office administrator at Second To None Care. I have worked here since June 2021 and I really enjoy working with such a nice, hardworking group of people.
I have worked in Care since 2008, from a domiciliary setting to a supported living setting where I supported individuals with learning disabilities, autism and complex needs. I then went on to be a Care Coordinator before starting this job role.
In my spare time, I love spending quality time with my two daughters, socializing with friends and going on holidays.
Hi, I'm Kaitlyn and I am the Care Coordinator at Second To None Care, I have been a Care Assistant for 3 years for this company and worked my way up to being the Care Coordinator. I have worked in the care industry for 4 years. The best bit about working in care for me is giving the service users the opportunity to stay at home with family and friends. I enjoy working for a family-run business and working together as a team.
In my spare time, I enjoy going away at weekends with family and friends and going abroad, especially to Turkey. I have three dogs and I enjoy walking and enjoy socializing with friends.
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