1st Homecare (Kings Langley)

We honestly cannot thank First Home Care enough for the support they are providing for our grandmother.

From the moment she came home, the team have been absolutely incredible. They treat her with such kindness, dignity and respect, and it's clear they genuinely care about her comfort and wellbeing. Nothing ever feels rushed, and they always take the time to make sure she is settled and comfortable.

As a family, it means everything to us to have her at home, surrounded by familiar things, and we have complete peace of mind knowing she is in such capable and compassionate hands. The communication has been excellent, and every member of staff we've met has been warm, professional and supportive.

This is a difficult time for us, but First Home Care have made it so much easier. We are truly grateful for everything they are doing.

Whilst I was not involved directly in the decision to use 1st Homecare I have to say that having now met the carer and seen first hand how she looks after my Mother in Law I am very happy with the decision to use them, especially based on the standard of care provided. Normally a fiercely independent woman I had expected she would find the presence of new people in her home a challenge but almost immediately those concerns vanished as the carers are so good with her she seems to genuinely enjoy their company and its as if they are now old friends visiting rather than carers.

After some difficult experiences with previous agencies, it has been such a relief to finally find a team we can truly trust. Their consistency, compassion and professionalism have made a huge difference to my mum's wellbeing. We're very grateful to have found such a reliable and caring support for her

I have dealt with 1stDirect and it's predecessor, Ainsworth for more than 20 years. I have never been let down by them. Several of the carers have become long-term family friends going back 20 years

So pleased with how mum has been looked after since contacting first home care for support. From the initial contact everything has been smooth and reassurance given. I was with mum when a carer arrived one morning and just listening to them both chatting and the required support given was actually a pure relief that I could trust the team chosen for mum.

The admin and management team have always been very efficient, helpful and extremely patient with our family and situation. Quick to respond to emails and phone calls, all carers who attend to my parents are very good at what they do. Very professional and caring. We're so glad they are a part of their daily care.

1st Homecare have been caring for my 92-year-old mother for several months. Having been disappointed with the care provided by other agencies, I was relieved and delighted to have found 1st Homecare. The company is outstanding in its professionalism and efficiency, and all their carers are experienced, compassionate and sensitive to mum's needs as a sight-impaired dementia sufferer with limited mobility. Their health and safety practices are thorough and robust, and I feel confident that my mum is being well cared for. Mum's care plan is under constant review as her needs change and any requests from me are dealt with promptly. For me, seeing my mum relaxed and reassured when she is with the carers is the best measure of the care being given. 1st Homecare has given me peace of mind and I cannot praise them highly enough.

The office staff are really lovely too. Always willing to help with any queries.

Lovely staff, office and care sector,all very professional and friendly, couldn't ask for better carers , who do all they can to accommodate all the different needs we as service users have. I am absolutely happy with the service the company provides and would recommend them 100% .

Always there to support, make suggestions, adaptable when necessary and quick to respond to additional needs. 1st Homecare have made a big difference to not only my mum's life, but also my dad's and the rest of the families life. Huge Thank you, we could not have got through the last 3 years without you.

It is so important and a relief to know that a carer will be coming in each day and to know that they are efficient, friendly and able to provide the help needed. I would not be able to cope without their help and they are always cheerful and ready to listen, asking how I am getting on and always asking if there is anything else that needs to be done before they leave.

From the initial meeting with 1st Homecare & Dad, we were immediately impressed with the detail, care & respect that was provided. Now the care package is in place, we are very happy and reassured that Dad is being well looked after. The carers are professional & compassionate, giving us peace of mind.

Very pleased with the carer and the service from Homecare

Having a carer for dad allows me to have time out. The service provided by carer and office staff is excellent. I couldn't cope without them.

The Kings Langley 1st Homecare team have been superb support through a very challenging time. All of the carers have shown compassion and kindness when caring for my father which has been greatly appreciated.

As a new user of 1st Homecare, my experience has been excellent, they have been very proactive at highlighting any issues that may arise with my Mum's care. They are very efficient and a pleasure to work with and most importantly Mum is very happy.

Dad has remained capable and independent, living on his own into his nineties, but has recently reluctantly agreed to start receiving some initial care support at home as he has become more frail and is finding things a lot harder. The office staff and carers from 1st Homecare Kings Langley have all been very helpful, supportive, and understanding of his situation, his developing needs, and his continuing independent personality and character, and are working hard to gain his trust and confidence.

In the times I have been connected to 1st Homecare I have always received the best of care.

The carer comes once a week. She is so easy to get on with and is very supportive.

Very good carers and management staff - great service.