Home Instead (Dartford)

St Fidelis House, St Fidelis Road, Dartford DA8 1AT
Review Us
9.9 61 Reviews
  • Home Instead (Dartford), Dartford
If you want to stay living comfortably at home, Home Instead Dartford can help you make that choice an informed one.

Your home is where you feel the most comfortable and the happiest. It’s the place you know the best. Why would you move away from the place you love if you are faced with needing some extra care and support as you age?

Whether you are looking for someone to help just a few hours a week, or need comprehensive 24-hour assistance, Home Instead provides Care professionals who are: thoroughly screened, extensively trained, insured and bonded, matched to your preference, professional, reliable and dependable.

Home Instead offer support ranging from companionship to home help services and personal care through to specialised dementia care. Home Instead Senior Care is recognised for the quality of Alzheimer's and dementia care and even has a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

Services are tailored to each individual and are delivered by carefully recruited, vetted and trained ‘Care Professionals’, who are chosen for their empathy, compassion and reliability.

Our Care Pro are matched to clients so that a long-lasting bond and friendship can form, and the same Care Pro visit the client on an ongoing basis.

Care Provided by Home Instead (Dartford)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31 – £35
  • Weekly Live-in Care Fees: £1715 – £1715

We believe that our personalised, one-on-one care is an investment in your or your loved one's well-being. While we've made sure our services are competitively priced, we also know that understanding the potential costs is a key part of the process.
To give you an idea of what to expect, we've provided some guideline prices above. However, the best way to get a precise quote tailored to your needs is to schedule a free care consultation. This is an excellent opportunity for you to meet with our team, ask any questions you have, and for us to learn more about your specific care requirements.


We're ready to help you take the next step. Please feel free to call us directly to book your care consultation.

These prices are only a guideline, please contact Home Instead (Dartford) to find out the exact price for your requirements.

Contact Home Instead (Dartford) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Home Instead (Dartford) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Christina Uppenkamp (Director)
9.9

Home Instead (Dartford) has a Review Score of 9.9 (9.931) out of 10, based on 18 reviews in the last 2 years.
Over all time Home Instead (Dartford) has 61 reviews.

Overall Experience
  • 57
  • 4
  • 0
  • 0
  • 0
Date Published
  • 61
  • 8
  • 14
  • 18
  • 43
Reviewer Connection to Home Instead (Dartford)
  • 24
  • 12
  • 11
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Maureen D (Wife of Client) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care manager and carers were all very kind and supportive. They treated my husband with efficiency and consideration.
Reply from Ram Chandra Thapa, Owner/Director at Home Instead (Dartford)Thank you very much for your kind words. It has been our pleasure. With our very best wishes for you both, the team at Home Instead Dartford.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Home Instead (Dartford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Home Instead (Dartford) is calculated as follows: ( (105 Excellents x 5) + (2 Goods x 4) ) ÷ 107 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Home Instead (Dartford) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (18)

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Meet the Team (3)

Ram Chandra

Ram Chandra Thapa

Job Title: Registered Manager/Director Joined: 2019

I am the proud father of twin boys and husband to my life and business partner, Christina. With my NVQ Level 5 in Leadership & Management (awarded with Distinction), I provide experienced leadership to our wonderful team. These days, I am focusing on my personal health and finding balance through a regular routine of running and jogging.


A Legacy of World-Class Service


My journey began in Nepal and continued through Northern India as the son of an Army officer. This upbringing instilled in me a deep sense of discipline and adaptability. Before founding Home Instead Dartford, I spent 17 years in the luxury hospitality sector. Working alongside legendary chefs like Gordon Ramsay and Chris Galvin, and managing service for prestigious brands like Taj Hotels, I mastered the art of high-standard, person-centred service.


Why We Built Home Instead Dartford


In 2019, Christina and I felt a calling to serve our local community. Following personal experiences with family and friends, we wanted to create a service that made a tangible difference. Most importantly, we wanted to lead by example for our sons. Our philosophy is the ‘Mom/Dad Test’: we only welcome team members into our family whom we would trust to look after our own parents.


Leading a 5-Star Culture


I am incredibly proud of the culture we have built. For six consecutive years, Home Instead Dartford has been recognised as a WorkBuzz 5-Star Employer. While we maintain a ‘Good’ CQC rating, our internal benchmark is always ‘Outstanding.’ We are honoured that so many families across Bexley, Dartford, and West Gravesend trust us with their care.


Professional Training & Community Safety


I am a certified trainer in several critical areas, including Medication, Baseline Observation, Basic Life Support, Manual Handling, Dementia, and End-of-Life care. I find great fulfilment in leading these sessions in our office to ensure our Care Professionals are the best-equipped in the region.


My commitment to the community also extends beyond our office doors. I regularly host free local sessions on:


Dementia Awareness: Volunteering as a Dementia Friends Ambassador.


Hands-Only CPR: Providing life-saving skills to residents.


Scam Awareness: Helping seniors stay safe from financial fraud.


Personal Life


When I’m not in the office or training the team, I’m usually enjoying time with my family, listening to music, or out on a run. It is a privilege to lead such a diverse and dedicated team that contributes so much to the lives of our clients.

Christina

Christina Uppenkamp

Job Title: Director Joined: 2019

Hi, I am Christina, mom of amazing twin boys, Ram’s wife and one of the owners of Home Instead Dartford.


I have been passionate about looking after others since a fairly young age, from spending a school summer holiday in Guatemala to help build a school, working in an SOS Children’s Village in Africa for three months after I finished school and then spending the next 20+ years looking after guests in hotels all over the world.


It was, however, the experience with my grandmother, a friend of ours and a family member, that was the main contributor for us to start Home Instead Dartford.


Having the option to remain in your own home, with great care and by giving you as much independence as possible, should be the norm for anyone needing support, rather than being moved into residential care straight away.


Our slogan ‘To us, it’s personal’ is very much summarising what Ram and I want to achieve with the support our team provides. From in-depth consultations to get to know the client, to the creation of a bespoke care plan and then regular service reviews and quality assurance checks once a client receives our support – everything we do is person-centred and created for that individual.


At the same time, we support our team in any way possible and ensure they have the right training, tools and supervision to do what they do best: look after our clients with passion and empathy.


Home Instead Dartford is not just a business for us – we want to enhance the lives of everyone we encounter and help ageing adults to enjoy longer, happy times in their own homes.

Dan

Dan

Job Title: Client Experience Manager Joined: 2021

"My name is Daniel.


I’ve worked in the care sector for over 15 years and gained a lot of experience and knowledge.


I’ve worked my way up in different positions within the industry. I started as a carer; I’ve been a Supervisor, Care Coordinator, Compliance & Quality Coordinator and worked up to the position I’m in now, which is Deputy Care Manager.


I previously worked for Home Instead for over 1.5 years and left to follow a different pathway within the care industry which I didn’t enjoy and wasn’t for me. I also missed everyone at Home Instead and the fulfilment I got from working here. I spoke to Ram and Christina after 3 months of leaving about returning, they welcomed me back with open arms along with the office team and Care Pros.


My goals are to succeed in my new role as Deputy Care Manager and to move the business forward to ensure our clients are receiving the best possible care they deserve and to support/mentor the office team, so they work to a good standard and are confident within their roles. Also, the Care Pros are working to a high standard and they gain confidence and knowledge in their professional role and receive a lot of job satisfaction from supporting their clients. Also, for me to gain even more knowledge within my new role and complete any training within it.


Home Instead is a great company to work for, they have high values on how people should be looked after and ethos. Ram and Christina have supported me in every way they can through thick and thin within my professional career and anything else.


I’m hoping to remain with Home Instead for many years to come."

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