Home Instead (Isle of Wight)

The care that my mother has received has been excellent. She always looks forward to her visits and has a lovely rapport with the lady who visits and helps her do all the things she cannot manage anymore.

Reliable, caring, pleasure to deal with, relieves my pressure as when I'm not around I know Mum is well looked after.

My mother has been using Home Instead for several years and they have been wonderful. Their help, always kind and respectful, has allowed, as the company’s name implies, my mother to continue to enjoy her own home.

Home Instead provides a reliable, friendly and efficient service that we are delighted with. The carers have always been respectful and this valuable assistance allows for clients to remain in their home environment with dignity and a sense of secureness which is very valuable. Overall very pleased with the level of care.

My elderly mother has been receiving care and support from Home Instead since March 2021. It has been a most successful experience both for her and for her family as we know that she has confidence and the pleasure of companionship with each of the caregivers.

Mum is treated with dignity and with care in all aspects of her personal well-being. She is very fond of some of the ladies that come to her and looks forward to their company. I am kept informed if a caregiver raises any concerns and I have a trusted and friendly relationship with all at the office. Home Instead provides an excellent service. We can't thank you enough!

My caregivers are very well prepared by this, their excellent care management company and they in return are excellent caregivers too. They are my friends. They say they have never worked for a better care company, I have always found the company very approachable and sympathetic towards any requests made by me.

Very supportive care team who provided excellent assistance to my mother across a two year.

First contacts with my godmother were excellent and she felt very happy to trust all the carers. The administrative staff go that little bit to ensure she receives the best care during this difficult post-COVID time, when COVID is still really a problem for people trying to organise staff. Recently my godmother has been in hospital and again, the office staff have liaised brilliantly with me and other agencies. Well done all!

I look forward to seeing them very much.

Invoice - very clear.

Home Instead (Isle of Wight) have been providing twice-daily visits to my mother for just over a year and we have been very happy with the service they have provided throughout. The job of carers and care agencies has been very challenging during the pandemic, but Home Instead have maintained a regular and punctual service to my Mum. My mum isn't highly dependent on care, but her mobility at home has become more restricted and she does need help with tasks such as bathing and personal care, as well as preparing lunch and meals in the evening etc. The carers have always been friendly, patient and cheerful and, with visits of two hours each time, they have been able to establish a very good, close relationship with my Mum. I appreciate that a lot goes on "behind the scenes" back at the office organising quality carers and sorting out shift rotas etc and we are grateful for the time they put in. If I need to communicate with the office, this is always a straightforward task! Highly recommended!

At last a carer service I can feel safe to leave my wife who has dementia with and not worry about when I go out. They are very focused on the care my wife needs and my wife is happy and settled with the staff. I have no hesitation recommending this company.

Thank you all, you made a genuine difference.

The carers that visit are incredibly kind, thoughtful and have tried really hard to keep the spirits up during the last twelve months. They think of creative ways to plan meals to support balancing her blood sugars. Although there is three visits every day, she has a small team with the same three or four ladies and this makes a huge difference as they all know her so well. My sister-in-law never complains and enjoys the visits with the ladies, they even have a sing along to Alexa!

Happy lot and like every one of them. They made time to listen to me and talk a lot. Thank you all take care and best wishes.

My elderly parents who are eighty nine and ninety five are determined to continue living at home together on the Isle of Wight. Mum can no longer walk and needs a great deal of support with every aspect of her daily living, whilst my Dad is a fiercely independent and difficult character, yet in need of a lot of support himself. I live a long way from them on the mainland and over the years, have struggled with organising reliable support and care for them. It has been such a relief to have found this thoroughly professional organisation. Their well trained care givers are all kind, competent, considerate and totally trustworthy. I have no hesitation in recommending Home Instead (Isle of Wight).

The carers always gave me sound advice and excellent support. They fully understood my husband's condition and treated him with compassion and respect. He always enjoyed their company. Sadly he moved into a care home because my physical and mental state were beginning to deteriorate.

All carers well professional, friendly but not intrusive. They treated me with respect and afforded me with dignity which is important particularly for someone in advanced years. I would not hesitate to call on Home Instead if needed.

On discharge from hospital, now requiring 24-hour care, the office pulled out all the stops at short notice to provide the care required. Each and every carer who came has shown kindness, consideration for the client and is experienced. Our now live-in carer is excellent, well-matched to the client's needs. I am very reassured with the present situation.

Home Instead have provided one carer to look after my mother over the last 1.5 years, this carer is excellent. She is caring, empathic, compassionate and always reliable and extremely respectful to my mother and professional. I am very impressed with Home Instead's standards and quality of service. I am also very grateful for their availability to respond to telephone calls, there is always someone on duty to take phone messages. They are a very professional agency.